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Exceptional 9.3
Based on 1443 reviews

Recent customer comments

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Exceptional



based on 1443 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

Ahsun H.
Malaysia
December 22, 2015
Nice Hotel With Excellent Service Staffs
Very personable service, great breakfast, near to local street life
I enjoyed the stay very much. The staffs are so friendly and helpful, they get to know each one of their guests well. They are flexible in providing little conveniences, and the breakfasts are excellent in range and quality, taste.

Britta B.
Germany
December 21, 2015
Excellent boutique hotel in old quarter of Hanoi.
Great location, rooftop restaurant and bar and very friendly staff.
Had an awesome stay. Felt welcome, safe and close to all the places in town.

MUHAMMAD K.
Singapore
December 19, 2015
The most perfect hotel in Hanoi... ever!
Friendly. Caring. Nice furnishings in room.
I love it. The staff, the ambiance, the location is great. U guys should try this hotel when in Hanoi!

Yeo C.
Singapore
December 19, 2015
Everyone is so nice.
People / Room / Service
Great!

Janett A.
Portugal
December 14, 2015
“Excellent service & good location”
Services, location and lovely room
Fantastic, Mr.Mathew greeted me as soon as i arrived at the door of the hotel. Excellent breakfast, perfect location - 2 minutes to the lake. Very helpful staff. Excellent value for money! Safe & secure place in loud and busy Hanoi!

Jodi S.
Canada
December 01, 2015
A great hotel all around!
Staff, breakfast, the rooms
Great stay at this hotel! Staff was fantastic. Highly recommended.

Olga H.
Philippines
November 29, 2015
Impressed with interior and cleanliness. food ok
Good staff at reception. Clean room, good food
Very good, comforting to sleep the bed & linens. Clean. But tv cable was under repair so not able to enjoy entertainment in the room. Also, looking forward that they add to put a lotion for the lady guest

Chee P.
Malaysia
November 19, 2015
Clean room n friendly staff
Clean, location and friendly staff
Good

CHIN H.
Malaysia
November 19, 2015
Good hotel !
Staff , clean , interior
The staff is friendly and nice . They were so lovely that arranged our breakfast because of our early flight . The hotel have beautiful sky bar . The room inside was beautiful and clean ! Location is good , around 3-5 mins you can reach the lake . Overall , it's a nice hotel .

larry S.
Australia
October 23, 2015
Cosy little oasis
Location, service, hotel quality
A remarkable little hotel with excellent service, beautiful rooms and a lovely rooftop restaurant with views over Hanoi. We stayed here one night and thoroughly enjoyed it. Location was excellent as you just walked out the entrance and stepped into the frantic world of Hanoi with shops and restaurants and the lake right there.