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Exceptional 9.3
Based on 1462 reviews

Recent customer comments

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Exceptional



based on 1462 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

Wei S.
Malaysia
February 17, 2016
Must stay if in Hanoi
Service. Room facilities. Location.
Excellent. The hotel certainly exceeded my expectations. Keep up the good work!

Sammy T.
Singapore
February 02, 2016
The room was very noisy.
Staff both at the front office and the restaurant
Not a good one. Nothing to do with the staff but the hotel is in a noisy area.

KIT T.
Hong Kong
January 16, 2016
A hotel makes you like home
Wonderfully lovely staff; one stop for all; flexible and accommodating
I would really appreciate the staff there, everybody was so nice, always with a lovely smile and greet us in a sweet voice. I have booked the airport transfer, halong bay cruise trip and the visa on arrival via the hotel and everything turned out fine and well. The halong bay is the trip that you can't miss by the way. I bought some Vietnamese sausage for my colleagues and upon my request, the hotel was so nice to help us keep them in the fridge while we were away in halong bay. Very impressed and I was just treated as a friend.

nichole C.
United States
January 03, 2016
Second time here, staff is great
Staff, massage, staff
Second time at this hotel. Really great staff, great breakfast. Love the massage in the spa, so cheap with the happy hour special. Food is good too, for both breakfast and at other meals.

Ahsun H.
Malaysia
December 22, 2015
Nice Hotel With Excellent Service Staffs
Very personable service, great breakfast, near to local street life
I enjoyed the stay very much. The staffs are so friendly and helpful, they get to know each one of their guests well. They are flexible in providing little conveniences, and the breakfasts are excellent in range and quality, taste.

Britta B.
Germany
December 21, 2015
Excellent boutique hotel in old quarter of Hanoi.
Great location, rooftop restaurant and bar and very friendly staff.
Had an awesome stay. Felt welcome, safe and close to all the places in town.

MUHAMMAD K.
Singapore
December 19, 2015
The most perfect hotel in Hanoi... ever!
Friendly. Caring. Nice furnishings in room.
I love it. The staff, the ambiance, the location is great. U guys should try this hotel when in Hanoi!

Yeo C.
Singapore
December 19, 2015
Everyone is so nice.
People / Room / Service
Great!

Janett A.
Portugal
December 14, 2015
“Excellent service & good location”
Services, location and lovely room
Fantastic, Mr.Mathew greeted me as soon as i arrived at the door of the hotel. Excellent breakfast, perfect location - 2 minutes to the lake. Very helpful staff. Excellent value for money! Safe & secure place in loud and busy Hanoi!

Jodi S.
Canada
December 01, 2015
A great hotel all around!
Staff, breakfast, the rooms
Great stay at this hotel! Staff was fantastic. Highly recommended.