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Exceptional 9.3
Based on 1464 reviews

Recent customer comments

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Exceptional



based on 1464 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

Momoko H.
Japan
June 12, 2013
Staff's are very nice
Breakfast, Room design
Due to air conditioner repiered room was so hot. However staff bring the FAN Fimmediately. It was really good support. Thank you.

TAN P.
Singapore
June 12, 2013
Value for money
Helpful staff, good food, comfortable room
My sister and I had a five day trip to Hanoi . On the second day, HE Diamond kept our bags while we went to Halong Bay, without hassle. The staff was friendly and helpful, offering tour information, helped in taxi/restaurant bookings, and could remember us when we returned from Halong Bay. I was impressed with the level of English proficiency of a lot of the staff. We liked the welcome juice which was refreshing, the welcome fruit basket (which had banana, mangosteen, mango and lychees/rambutans) and the breakfast that had a good spread of western/asian/vietnamese food. The standard room is not very large but was clean and comfortable and the wifi speed was satisfactory. I tried to use the in-room laptop but could not reach the websites I was trying to enter (but I’m not sure if it’s the issue with the laptop or the website). The room which we stayed had some problems with the door and air-conditioning (which was not very serious) and we provided feedback to the hotel when we left. The hotel emailed me the very next day to thank us for the feedback, indicating that service is really a priority for them. The hotel is very well located, close to the lake and old quarter. The Thang Long Puppet theatre is about 5 mins walk away. In summary, I will recommend the hotel.

Tsz Y.
Hong Kong
June 12, 2013
Nice Hotel in old town
SAP, Bar, Staff

Tsz Y.
Hong Kong
June 12, 2013
Good Hotel with reasonable price
Bars at Terrace, Staff, SPA
Although the room is small, it is comfortable for us to relax. The view at terrace is excellent at night. The staff is well trained. The SPA is a good place to refresh before leaving Hanoi.

Ho T.
United Kingdom
June 11, 2013
Very good hotel and excellent service
can speak english
Small but high quality hotel with excellent customer service and very nice decoration.

Alin N.
Romania
June 11, 2013
Good for a night layover
Central location, sightseeing

Jane Q.
New Zealand
June 10, 2013
Excellent location and customer service
The wonderful attentive staff, lovely hotel rooms, good views from the restaurant
I have travelled a lot for business and pleasure around the world, but have to say this is some of the best customer service I have ever received from a hotel. All of the staff were excellent and helpful, spoke great English and gave us incredible local restaurant recommendations. We couldn't rate the staff high enough. The hotel was also a delight to stay in with the rooms of a great, boutique design. The sound proofing between rooms/halls could have been better but that is only a minor point - overall, a superb stay!

Nick P.
Canada
June 08, 2013
Great Value for Your Money
Great customer service, spacious and quiet rooms and really good food.
We could not have been happier with our stay at this hotel. It was a great find in Hanoi and we would certainly stay there again!

CHOON T.
Malaysia
June 05, 2013
A very good and happy experience !
Clean room, great breakfast, excellent staffs that provide superb customer services.

WU Y.
China
June 03, 2013
Hotel with five stars service
The staff is very nice and friendly. The breakfast is very good.