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Exceptional 9.3
Based on 1446 reviews

Recent customer comments

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Exceptional



based on 1446 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

10 Ho T.
United Kingdom
June 11, 2013
Very good hotel and excellent service
can speak english
Small but high quality hotel with excellent customer service and very nice decoration.

7.7 Alin N.
Romania
June 11, 2013
Good for a night layover
Central location, sightseeing

10 Jane Q.
New Zealand
June 10, 2013
Excellent location and customer service
The wonderful attentive staff, lovely hotel rooms, good views from the restaurant
I have travelled a lot for business and pleasure around the world, but have to say this is some of the best customer service I have ever received from a hotel. All of the staff were excellent and helpful, spoke great English and gave us incredible local restaurant recommendations. We couldn't rate the staff high enough. The hotel was also a delight to stay in with the rooms of a great, boutique design. The sound proofing between rooms/halls could have been better but that is only a minor point - overall, a superb stay!

10 Nick P.
Canada
June 08, 2013
Great Value for Your Money
Great customer service, spacious and quiet rooms and really good food.
We could not have been happier with our stay at this hotel. It was a great find in Hanoi and we would certainly stay there again!

10 CHOON T.
Malaysia
June 05, 2013
A very good and happy experience !
Clean room, great breakfast, excellent staffs that provide superb customer services.

9.7 WU Y.
China
June 03, 2013
Hotel with five stars service
The staff is very nice and friendly. The breakfast is very good.

9.3 Cynthia D.
United States
May 28, 2013
Great deal
price, service, location

9.7 itai G.
United States
May 28, 2013
extremely helpful staff
great location, attentive staff, comfortable rooms

5 Shaun P.
Singapore
May 26, 2013
Decent Hotel for the Price
Good Food, Location and Service
Decent hotel well located in the Old Quarter, great for sightseeing. Keep in the mind that the rooms are very close to each other and there is poor sound-proofing so bring ear-plugs. Restaurant had great food but very slow service and food delivery. Counter service was prompt although not very friendly during departure. Bed was comfortable!

9 Shane B.
United States
May 26, 2013
Great little hotel punctuated by excellent staff.
Comfortable facilities, good food and great staff.
We stayed at the Hanoi Elegance for two night, one before our cruise in Halong Bay and one after. Overall it was a great little hotel. The rooms were comfortable and the restaurant upstairs is quite good. The room was rather quiet even though you are surrounded by the sounds of Hanoi. We had a bit of a problem with an overpowering fragrance used in the room the fist night, but it was eliminated the second night. The best part of the hotel was the staff who all spoke good English and were always friendly and attentive. There is a nice walking tour from the hotel that the staff gave us a map of upon checkin. Most things we wanted to do we're within walking distance, but if we did need a cab, the hotel staff were very helpful with that. This is a great little Hotel in Hanoi.