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Verified traveler reviews

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based on 1485 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8
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max B.
May 17, 2013
firstclass reasonableprice
location attentive staff food
excellent on returning from halong bay we were told we have surprise and we were upgraded to diamond executive suite absolutely amazing

Lesley K.
May 13, 2013
Great room and great location.
Great room, great spa, great location
Very good. Did not enjoy the restaurant. Thought it was highly over rated by trip advisor. The spa was excellent and great value.

Ross A.
May 10, 2013
Excellent hotel in central location
Lovely room,attentive staff & central location
The first night they gave us a twin room,which wasn't a major issue,the next night they upgraded us to a family room which was great.Would recommend this hotel ,very good location .

Paola R.
May 09, 2013
Very good and conveniente
Restaurant, Service, room

Eva S.
May 09, 2013
Very nice Hotel in Hanoi's old town
attentive staff, clean rooms, good location

Paul L.
May 07, 2013
Very comfortable and clean with great food and ser
The service, the room and the food
The Elegance Diamond is a very clean and comfortable hotel with superb staff and a great restaurant. We arrived at 5am in the morning and the staff gave us access to their spa room for sowers etc. This was typical of the of the quality and care of the staff throughout our stay.

Anna B.
May 06, 2013
An elegant experience in Hanoi
Friendly and well informed staff, elegant feature, roof top bar
We thoroughly enjoyed our stay and will highly recommend it to our friends. The staff were wonderful and very accommodating. Lovely rooms with special touches.

Cynthia N.
United States
May 06, 2013
Easy and relaxing
We got upgraded one night to an excellent room; the staff, comfortable bed

Grant S.
May 04, 2013
Cnvnent Location
The restaurant was ideal, it was close to the old quarter, and easy to arrange transport

Nevin D.
New Zealand
May 01, 2013
Friendly well spoken in English staff, outstanding food, outstanding service, outstanding rooms.
Very good with attentive staff, outstanding food, great location and easy access to shopping and sights.