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Exceptional 9.3
Based on 1485 reviews

Recent customer comments

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Exceptional



based on 1485 reviews
  • Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.2
  • Food/Dining 8.8

SIN L.
Malaysia
April 12, 2013
comfortable and cosy
location, nice room, friendly staff

Leslie R.
United States
April 10, 2013
Fantastic staff
Best things were the staff, the breakfast and rooftop restaurant.

Michelle U.
Philippines
April 10, 2013
Great staff, clean rooms, yummy breakfast
Our stay in the hotel was great. Staff were very friendly and helpful. The rooms were gorgeous. Mini-bar is cheap, room service is cheap. Bathrooms are very clean and pretty. Wifi is pretty good for f
Our stay in the hotel was great. Staff were very friendly and helpful. The rooms were gorgeous. Mini-bar is cheap, room service is cheap. Bathrooms are very clean and pretty. Wifi is pretty good for facetime. There's a laptop provided in the room. I think Ruby's location is better though. But we don't mind the walk because of great weather!

Michelle U.
Philippines
April 10, 2013
Great staff, clean rooms, yummy breakfast
Great staff, clean rooms, yummy breakfast
Our stay in the hotel was great. Staff were very friendly and helpful. The rooms were gorgeous. Mini-bar is cheap, room service is cheap. Bathrooms are very clean and pretty. Wifi is pretty good for facetime. There's a laptop provided in the room. I think Ruby's location is better though. But we don't mind the walk because of great weather!

Leslie R.
United States
April 08, 2013
Great staff and restaurant on top floor.
Staff, restaurant, location.

Russell F.
United Kingdom
April 07, 2013
It lived and breathed its name!
Staff, location and comfort
Our stay at the hotel was very enjoyable and a highlight of all the accommodations we had in Vietnam. The staff were very attentive and made us feel very welcome. The rooms were spotless and very comfortable, and made for a very nice stay in Hanoi. We would recommend this hotel to anyone travelling to Vietnam.

Paul W.
United Kingdom
April 06, 2013
Excellent service! Great hotel and friendly staff.
Service, roof top bar, location
The staff at this hotel were amazingly friendly and really efficient. We arranged an airport pick up and our flight was nearly 2 hours late, but our pick up was still there waiting for us. When we arrived at the hotel we were given a cold towel and a fruit juice while we checked in. Unfortunately they had a burst pipe in the room that we were supposed to be staying in, but the hotel arranged a room at another hotel close by. As a gesture of goodwill the Elegance Diamond Hotel also offered us a day room at their hotel three days in to our trip as we had booked an overnight train to Sapa. The hotel is excellently located and we'd definitely stay at this hotel again!

Lynne M.
United Kingdom
April 04, 2013
A very comfortable city hotel, with great staff
Location, friendly & helpful staff and very comfortable, quiet room.

Andrew S.
United Kingdom
April 01, 2013
Fantastic
immaculately clean room, great location, and staff most helpfull

Steven Y.
Australia
March 28, 2013
Overall very comfortable stay. Superb restaurants.
Restaurants, friendly staffs, location