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Exceptional 9.3
Based on 1443 reviews

Recent customer comments

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Exceptional



based on 1443 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Staff Performance 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

9.7 Matthew C.
Australia
January 18, 2013
Overall best stay in Vietnam
Delightful staff - Five Star breakfast - Awesome Spa
Once again another fantastic Vietnam hotel experience. Overall the best hotel stay in Vietnam. Excellent location in Hanoi's, Old Quarter. Staff were friendly and never missed a beat. Tours, cars, baggage storage, shopping, price, the staff were completely on top of everything. Breakfast was really, really good. Received an upgraded to a nicer room after a couple of days stay. Will be returning to this hotel on my next visit.

9.7 Matthew C.
Australia
January 18, 2013
Lovely Hotel - Return Stay
Lovely staff -
Once again another fantastic Vietnam hotel experience. Overall the best hotel stay in Vietnam. Excellent location in Hanoi's, Old Quarter. Staff were friendly and never missed a beat. Tours, cars, baggage storage, shopping, price, the staff were completely on top of everything. Breakfast was really, really good. Received an upgraded to a nicer room after a couple of days stay. Will be returning to this hotel on my next visit.

10 Yen C.
Singapore
January 16, 2013
Hotel with best service standard
Great Service, Cosy Room, Good location
Best service standard I ever received for hotel stay. Upon check-in, the hotel staff had personally led us to our room. She asked if we have any plan for the night and recommended us with places to visit and dine. In the room, I even found a welcome card with my name on it. All staffs were friendly and helpful, attentive too! I received fast response on the booking for our city tour and halong bay tour. Room was exactly like the one shown in the picture with fresh flowers nicely placed on the beds. :) Really enjoyed my stay and would definitely choose this hotel if I ever visit Hanoi again.

9.3 Seet B.
Singapore
January 16, 2013
Lovely hotel with good customer service.
Clean room & great service
Front line staff are polite, courteous and helpful. The hotel room is clean and bright. Location is good. Breakfast is good.

9.3 Mark D.
United States
January 15, 2013
Clean comfortable rooms with top customer service
Great location, super clean, friendly staff, many speak English well
The staff made me feel comfortable from the moment I arrived. Everytime I asked for something staff were responsive and professional. They arranged my trip to Ha Long Bay, washed laundry, contacted Hanoi Kids for me and were always available just to chat at meals about the country and it's culture. I had never been treated so well by a hotel before. It's not the cheapest hotel in Hanoi, but I believe I got great value for my money. There is a nice restaurant on the 12th floor. Breakfast are well prepared. Try the Pho, it's good.

9.7 Sarah M.
Australia
January 14, 2013
highly recommended
location in old quarter near lake, room features excellent, great service
stayed 5 nights. very comfortable room with all amenities, good breakfast, helpful staff, wonderful room service menu.

6.3 Carla S.
Canada
January 13, 2013
Good location, helpful staff
The location was good. The staff were very helpful and spoke perfect English, which was nice
The hotel is modest. The location was good and the staff very helpful. The room was a bit small but very clean.

8.7 Peter A.
United Kingdom
January 12, 2013
Great location and the most helpful of staff
All the staff were very helpful and friendly making a stay in Hanoi an enjoyable experience
Excellent hotel made better by the team working there, who were always willing to help and provide advice even when not being asked to. Only ate breakfast at the hotel and this was fairly standard. We were in a double deluxe for a night before being upgrade to the suite, both room were good. Location was excellent for all major sights and was easy to find our way back!

7.3 Van T.
United States
January 08, 2013
Great location near Hoan Kiem lake
Wonderful staff and service
Once arrived, you're welcome by a very friendly English speaking staff and you're treated with hot tea. The check-in was smooth. The room is nice, but I think it was a little bit small for the price. The hotel is located at pretty good location which is right behind Muppet theater and 2 blocks away from Hoan Kiem. Free breakfast was small but good and you can order eggs and soup from the menu.

9.3 Yanathon T.
Thailand
January 06, 2013
Very lovely boutique hotel, Great service!
The best service from a boutique hotel ever recieve.
i was very impressed with the service of the hotel, the minute i got off the taxi. the staff even served hot tea while waiting to check in. the room is nicely decorated, very new. it is definitely value for its price. i would recommend this hotel for holidays and business.