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Exceptional 9.3
Based on 1462 reviews

Recent customer comments

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Exceptional



based on 1462 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

Guy F.
United Kingdom
January 19, 2013
treated like royalty!
Staff service and rooftop restaurant
We were very well received on our arrival. Staff very polite and helpful. Got a useful guide on staying and sightseeing in Hanoi. Got upgraded to a lovely room. Restaurant was very good and reasonably priced with very friendly staff.

Carolyn P.
Australia
January 19, 2013
Lovely boutique hotel with outstanding service
Unbelievable service, great location in Hanoi Old Town, facilities in rooms could have been four star
This hotel was recommended to us by friends and we weren't disappointed. Service was fantastic and nothing was too much trouble - the hotel even sent someone with us to the station to make sure we got on the right train when we left. Rooms were a little dark, but fitted out beautifully to four star standard - bathrobes, fruit platter, laptop in every room... Breakfast was good, if a little cramped In the rooftop restaurant and we had dinner there one night - once again impeccable service and an interesting menu at reasonable price. The hotel has its own spa which is well worth a visit. Could recommend the hotel highly enough.

Eugenia W.
Netherlands
January 19, 2013
Fantastic quiet retreat in hectic Hanoi
Beautiful suite, very nice staff, fantatic breakfast room with view over the city
upon arrival we were offered an upgrade to the suite for 15 $ extra per night which we decided to do as this way we could get a room immediately after our long plane journey. this was the best suite we've stayed in in vietnam! beautifully decorated, very comfortabel and very nice services with a free bottle of wine and fruit, a computer in the room etc. the hotel staff was extremely helpful and friendly ( especially mr thuc) and the breakfast is really great, on the top floor with a beautiful view over the city and great food. the location is also perfect for visiting the old city (just around the corner). great value for money.

Heung P.
Hong Kong
January 18, 2013
Good location, nice breadfast and helpful staff
Great hotel with friendly service
Nice hotel for a good price, situated on the edge of the busy Old Quarter. Helpful staff, and really nice breakfast.

Matthew C.
Australia
January 18, 2013
Overall best stay in Vietnam
Delightful staff - Five Star breakfast - Awesome Spa
Once again another fantastic Vietnam hotel experience. Overall the best hotel stay in Vietnam. Excellent location in Hanoi's, Old Quarter. Staff were friendly and never missed a beat. Tours, cars, baggage storage, shopping, price, the staff were completely on top of everything. Breakfast was really, really good. Received an upgraded to a nicer room after a couple of days stay. Will be returning to this hotel on my next visit.

Matthew C.
Australia
January 18, 2013
Lovely Hotel - Return Stay
Lovely staff -
Once again another fantastic Vietnam hotel experience. Overall the best hotel stay in Vietnam. Excellent location in Hanoi's, Old Quarter. Staff were friendly and never missed a beat. Tours, cars, baggage storage, shopping, price, the staff were completely on top of everything. Breakfast was really, really good. Received an upgraded to a nicer room after a couple of days stay. Will be returning to this hotel on my next visit.

Yen C.
Singapore
January 16, 2013
Hotel with best service standard
Great Service, Cosy Room, Good location
Best service standard I ever received for hotel stay. Upon check-in, the hotel staff had personally led us to our room. She asked if we have any plan for the night and recommended us with places to visit and dine. In the room, I even found a welcome card with my name on it. All staffs were friendly and helpful, attentive too! I received fast response on the booking for our city tour and halong bay tour. Room was exactly like the one shown in the picture with fresh flowers nicely placed on the beds. :) Really enjoyed my stay and would definitely choose this hotel if I ever visit Hanoi again.

Seet B.
Singapore
January 16, 2013
Lovely hotel with good customer service.
Clean room & great service
Front line staff are polite, courteous and helpful. The hotel room is clean and bright. Location is good. Breakfast is good.

Mark D.
United States
January 15, 2013
Clean comfortable rooms with top customer service
Great location, super clean, friendly staff, many speak English well
The staff made me feel comfortable from the moment I arrived. Everytime I asked for something staff were responsive and professional. They arranged my trip to Ha Long Bay, washed laundry, contacted Hanoi Kids for me and were always available just to chat at meals about the country and it's culture. I had never been treated so well by a hotel before. It's not the cheapest hotel in Hanoi, but I believe I got great value for my money. There is a nice restaurant on the 12th floor. Breakfast are well prepared. Try the Pho, it's good.

Sarah M.
Australia
January 14, 2013
highly recommended
location in old quarter near lake, room features excellent, great service
stayed 5 nights. very comfortable room with all amenities, good breakfast, helpful staff, wonderful room service menu.