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Exceptional 9.3
Based on 1444 reviews

Recent customer comments

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Exceptional



based on 1444 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Staff Performance 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

9.7 Stephen K.
Australia
September 27, 2012
Cant get any better
Location, staff, rooms
I had to make a couple of different bookings for this hotel as my plans changed. I can't speak highly enough for this chain of hotel. The service is 2nd to none, rooms are beautiful and great location.

9.7 Stephen K.
Australia
September 27, 2012
2nd to none
Service, loation, rooms
I had to make a couple of different bookings for this hotel as my plans changed. I can't speak highly enough for this chain of hotel. The service is 2nd to none, rooms are beautiful and great location.

10 Charlie L.
Indonesia
September 26, 2012
Petite but Elegant
Very clean and beautiful
This is my first time landing in Hanoi. This hotel has genuinely offer his excellent service. I was surprised by the very fresh watermelon juice as a welcome drink, and the hospitality of the hotel's staff at the receptionist. Besides speaking a very good English, they are very helpful in offering the tour package and also show me where to go in a very crystal clear way. One tiny things but last forever in my memory is the amenities of the bathroom. I love the smell scent of the soap and also the shampoo. It has a very unique traditional Vietnam style. Love them much! Located in the Old Quarter Hanoi, this hotel is just a few steps to Hoan Kiem Lake which will give you old time and romantic view of Hanoi. Next time I visit Hanoi, I will definitely stay at Hanoi Elegance Diamond Hotel. Excellent!

10 Roy S.
Canada
September 26, 2012
Great location and staff were great!
Fantastic service
this was our second stop in hanoi for this trip and after staying for 4 days at the beginning of the trip decided to finish it with a night here also. service is fantastic, we arrived mid afternoon from ha long bay and were able to use a room to shower, change, repack our bags and then headed to the train station. a few days later we arrived at 5am and were giving a room to sleep for a few hours (we had booked the trip to sa pa through them and were staying that night) we then left our bags there while we finished sight seeing that day checking in at around 2pm. the staff were so helpful and would go out of there way for you. i mean all staff. the room we stayed in was large and the beds were comfortable.

10 Roy S.
Canada
September 26, 2012
The Best
Great room and staff were great
We booked this hotel because friends stayed here and loved it and why not. It's in the Old Quarter so close to everything, Staff were fantastic. We went on a trip to Ha Long Bay and Sa Pa and were able to leave luggage there. The room was very large and the rooftop restaurant/Bar has the best view.

9.7 Tim M.
Australia
September 26, 2012
Great boutique hotel with lovely staff
Location, standard of rooms and friendly staff
Hotel is not five star but had everything we needed and they would do anything to help

9.7 Tim M.
Australia
September 26, 2012
Great boutique hotel with friendly staff
Location, standard of rooms and friendly staff
Great place to stay, in the old quarter of Hanoi and with super friendly staff

10 LAI S.
Singapore
September 25, 2012
Best Hotel In Its Class
Service, Breakfast, Ambience, Cleanliness, Friendly Staff
i really love this hotel, the best i have ever stayed. the staff is friendly, greet you each time they see you and even chat with you about your stay during breakfast time. the rooms are clean, tv channels are great, quiet and the service is even better than a lot of 5 star hotels, you must come and experience this hotel! its lovely!

10 Chris T.
United Kingdom
September 25, 2012
Great hotel
Luxury room
Great stay! Staff were great and the room was a great place to relax. They stored our bags when we visited halong bay which was really useful. The restaurant is excellent, dinner and breakfast were great!

10 Boon L.
Malaysia
September 22, 2012
Good location
Location
Friendly and helpful staffs. They are always ready to assist the guest from tour arrangement, transports arrangement and etc. Good location for shopping, dinning and also close to few major tourist attraction.