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Exceptional 9.3
Based on 1462 reviews

Recent customer comments

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Exceptional



based on 1462 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

Michael B.
Canada
June 13, 2012
Cost effective hotel. Decent location.
Cheap. Cost-effective. Solid location
Anne Black is a super great deal, because hong kong is sooo expensive for hotels. We saved hundreds of dollars a night by staying at anne black. IT is quite safe, and not in a touristy location so you are not jammed for space with all the tourists.

Luigi M.
Italy
June 10, 2012
Great hotel, service and people
close to the center and safe area
The people and the place are simple fantastic! For sure I'll be back to them next time I go to Vietnam. First thing is about the staff: wonderful and efficient! I needed to print some business cards and they personally took care of me and called many shops around and took me there. When I needed a new sim card for my phone, they, again, took me there. They did an amazing service that I have never found in any other hotel (4 and 5 starts too) in Europe. Special thanks go to Thanh Tu. The room I took was an executive room, so I don't know about the other rooms, but mine was definitely great: iron, perfect working air conditioner, parquet every where even in the shower, a sofa, a laptop in the room, fresh fruit and water every day, earl gray tea at 4pm, rose petals changed every morning :) Every place has a good smell and deeply clean. Furniture is new, not broken, no dark-dirty sides.

Michelle S.
Australia
June 07, 2012
Diamond In the Rough
Nice soft beds-like sleeping on a cloud. Great service. Very attentive staff.Good location.
what an amazing gem! just a short stroll from the crazyness that is hanoi!beautiful rooms that are a pleasure to come back to,everything is at your fingertips.after spending the last 22years travelling through se asia this would have to be one of the nicest places we have stayed.the staff are amazing and take an genuine interest in you. and will go out of their way to make your stay a memorable one.

Ramon D.
Netherlands
June 06, 2012
good location, very attentive staff, nice rooms
comfortable room, staff speak good english
this is a new modern hotel in a good location in the old quarter of hanoi, a stone's throw from the water puppet theater, travel agents and many arts shops. hotel staff speak very good english, are knowledgeable and helpful. on international children's day we got back to the room and found it filled with fancy balloons for the children (3 and 1 years). staff had good recommendations for places to eat. nice spacious bathroom, good thermostat and a/c in room, comfy beds, free wifi (and complementary laptop in our room to use it!). we were in a family room (808) which was a good size and had two queen size beds and still enough space for a babycot.

Kevin H.
New Zealand
June 05, 2012
Fantastic Hotel, & very friendly staff.
Great layout of room, well designed.
this was one of the best hotel's we have stayed in, for value for money. the only thing that could have been better, would be a softer bed. overall a brilliant hotel to stay. would definitely stay again.

Menina W.
United States
June 04, 2012
Great location, clean, and quiet. Perfect place
Great service, informative staff, 2 min walk to the lake and old quarter area, clean and up to date
This was a great place to stay. It felt like a great haven after a day of hot, humid, chaotic, vibrant streets of Hanoi. I would recommend anyone to stay here. Great place.

Alexandra D.
United Kingdom
June 04, 2012
Great hotel
Clean, excellent service and great rooms
This is the second elegance hotel we have stayed in in Hanoi and both have been excellent. Staff are very helpful and rooms are brilliant. Only thing to watch- if you don't get the breakfast included, it is $10 a head (we didn't realise it wasn't included in our price and were a bit taken aback! our mistake though).

Yeow T.
Singapore
June 04, 2012
Great hotel in Old Quarters
Great service
good hotel in old quarter. convenient location with easy links to good food and night market.

Andrew G.
Canada
June 03, 2012
Friendly and accommodating
nice rooftop patio, friendly staff that do thier best to please
I stayed several nights and was upgraded a couple of times when better rooms were available, no charge. Nice staff did thier best to help me along in my travels.

Benjamin Y.
Australia
June 02, 2012
Very friendly and helpful staff
customer service, one word, exceptional
good location. within walking distance to a variety of street food stores and markets. friendly staff throughout the hotel. room is small but equipped with all the necessaties such as toothbrush/paste, plenty of towels, shaver, shower gel, shampoo, conditioner, body lotion, just to name a few. two complimentary bottles of water are provided on a daily basis which made our life a easier since there weren't a lot of 7eleven stores within the vicinity. the room service maids were just as friendly as the staff at front reception, they even folded our clothes for us!