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Exceptional 9.3
Based on 1488 reviews

Recent customer comments

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Exceptional



based on 1488 reviews
  • Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.2
  • Food/Dining 8.8

Emily W.
Australia
July 04, 2012
Great location and lovely hotel
Rooms, staff, location, friendliness
Really enjoyed this hotel! The location was great (right near to the Hoan Kiem Lake) and the rooms were very comfortable and clean! Staff were very friendly and allowed us to wait in the lounge to relax before our overnight train to Sapa! Would highly recommend this hotel as very reasonably priced and great value for money.

stuart Y.
New Zealand
July 04, 2012
Excellent hotel and impeccable service
Location & Rooms
My brother arrived before me and hotel immediately organised airport to hotel transfer for myarrival later that day. The service has been fanastic with a full breakfast included in the cost on the top floor (12th). We had dinner up there in the first night and was good, but obviously more expensive than on the streets or meal options around. Free WIFI through the hotel including a laptop in your room. Easy walk into the Old Quarter making trips out to sight see hassle free. The hotel has a travel desk as well, we didnt use, but a number of other guests did. highly recommended.

Nicholas C.
Australia
July 02, 2012
Amazing service and food
Friendly service, location and great restaurant food
Loved the stay here. It has everything you could ask for in terms of cleanliness, rooms, restaurant food and friendly service. Highly recommend.

Nigel T.
Singapore
July 02, 2012
Awesome hotel
Service, cleanliness, decor
There is absolutely nothing bad to say about this hotel. It totally exceeded our expectations. Superb service, with a 5min orientation by a lovely receptionist who provided maps and recommendations to places of interest. Complimentary welcome fruits were in our room, along with a free laptop for use. Wifi access points were on every level so there's no fear of a weak or dropped signal. The double deluxe suite we got was really awesome. Better than 5 star hotels I've stayed at.

Kim C.
Singapore
June 25, 2012
Lovely hotel nd service with a smile
Clean, good service, staff are warm & helpful
will definitely stay in this hotel again if i visit hanoi and will recommend to my friends. good location, friendly & helpful staff. the breakfast spread is fantastic! did not expect a boutique hotel to serve such wonderful breadfast, rather impressed. we had 2 lunches at the 12th floor restaurant and the food is nice and reasonable. walking distant to old quarters and is rather convenient to move around.

Roeland M.
Australia
June 24, 2012
Fantastic Hotel
Very good service
Hanoi Elegance Diamond Hotel location is a fantastic hotel, all the staff are vey friendly, professional, helpful and speak good English, the hotel room was lovely, clean and very well appointed with every thing you need, the restaurant on the 12th floor has spectacular views of Hanoi, lovely food and again good service, the hotel is centally located and close to all the local shops, restaurants, cafes alike, just a great place to stay.

Tan K.
Singapore
June 22, 2012
Pleasant Hotel and Service with a smile
Well trained passionate staff team
Frankly I was pleasantly surprised with the standard of cleanliness, the spaciousness, the restaurant offerings and the staff attentiveness.

Choon C.
Singapore
June 21, 2012
Great location, Great value for money.
There is a laptop in each room!!!
I arrived early at 4am from Sapa. There were no available rooms at this hour. The hotel staff generously allow me and my girlfriend to wash up and rest in the Spa room. Fantastic service and thought for customers. There is a laptop in each room!!!

Tan K.
Singapore
June 21, 2012
Wonderful Hotel with Great Staff
Clean and friendly
First of all it surprises me with a jacuzzi bath in our family room and we thoroughly enjoyed it. The hotel is clean with very attentive staff. Facility is new. Location is convenient and centralized. Food is plentiful in the vincinity.

Ng T.
Malaysia
June 18, 2012
Staffs are very friendly
Near to Ho kian lake
The staffs here are very friendly. They will help you answer all the question. Is very helpful. Hotel here also near to alot trourist place at hanoi city. Nice to stay here