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Exceptional 9.3
Based on 1486 reviews

Recent customer comments

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Exceptional



based on 1486 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8
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Menina W.
United States
June 04, 2012
Great location, clean, and quiet. Perfect place
Great service, informative staff, 2 min walk to the lake and old quarter area, clean and up to date
This was a great place to stay. It felt like a great haven after a day of hot, humid, chaotic, vibrant streets of Hanoi. I would recommend anyone to stay here. Great place.

Alexandra D.
United Kingdom
June 04, 2012
Great hotel
Clean, excellent service and great rooms
This is the second elegance hotel we have stayed in in Hanoi and both have been excellent. Staff are very helpful and rooms are brilliant. Only thing to watch- if you don't get the breakfast included, it is $10 a head (we didn't realise it wasn't included in our price and were a bit taken aback! our mistake though).

Yeow T.
Singapore
June 04, 2012
Great hotel in Old Quarters
Great service
good hotel in old quarter. convenient location with easy links to good food and night market.

Andrew G.
Canada
June 03, 2012
Friendly and accommodating
nice rooftop patio, friendly staff that do thier best to please
I stayed several nights and was upgraded a couple of times when better rooms were available, no charge. Nice staff did thier best to help me along in my travels.

Julie W.
Australia
June 02, 2012
Superbly comfortable hotel on great location
Luxurious, quiet, great beds, best location, friendly helpful service
stayed here twice in two weeks. very welcoming staff. our room was quiet and very comfortable with reading chair, desk, computer, large and fully equipped bathroom. very convenient location - 5 min walk to lake and water puppet theatre. the hotel booked our train tickets to sa pa at no additional cost, arranged our visas on arrival and even took us to the train station and ensured we got on the train safely. basically nothing is too much trouble. the spa is good too, had a massage and shower before catching overnight train. would highly recommend hotel to couples and families.

Benjamin Y.
Australia
June 02, 2012
Very friendly and helpful staff
customer service, one word, exceptional
good location. within walking distance to a variety of street food stores and markets. friendly staff throughout the hotel. room is small but equipped with all the necessaties such as toothbrush/paste, plenty of towels, shaver, shower gel, shampoo, conditioner, body lotion, just to name a few. two complimentary bottles of water are provided on a daily basis which made our life a easier since there weren't a lot of 7eleven stores within the vicinity. the room service maids were just as friendly as the staff at front reception, they even folded our clothes for us!

Chen Z.
Singapore
June 01, 2012
Lovely Hotel and service with a smile
Excellent service!
The staff went the extra mile to make my stay really amazing!!

Holly A.
New Zealand
June 01, 2012
Lovely modern hotel with great views
Service
Lovely new hotel with very friendly staff. Unfortunately the restaurant was closed at night during our stay so we could only have breakfast ans room service which were pretty good.

gail M.
United Kingdom
June 01, 2012
Lovely hotel. Great staff
Brilliant staff. Lots of facilities..iron, ironing board, hair dryer, very reasonable laundry service
Could not have been happier with our stay. If I ever go back to Hanoi I will definitely book this hotel again

sophie B.
United States
May 31, 2012
nice hotel with good service
helpful staff, good location
they very great about letting us do a late check in and even made us a special cake as it was our anniversary. well location in the old quarter. very nice and helpful staff. we came back after going to Halong Bay and the room had a plumbing problem, so they transferred us to a sister hotel and upgraded our room, gave us breakfast and escorted us for free.