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Exceptional 9.3
Based on 1468 reviews

Recent customer comments

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Exceptional



based on 1468 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

John L.
United Kingdom
March 31, 2012
A true diamond among Hanoi's boutique hotels
Friendly service, very nice rooms, fantastic view from the restaurant
This isn't the first time we stayed here, but every time we come back we are impressed with this superb hotel. The rooms are very comfortable and well equipped. The staff are very friendly, thoughtful and courteous. The restaurant on the top floor has some of the best views to be had anywhere in Hanoi, overlooking the Hoan Kiem Lake, the old city and the Red River. And all of this at a very affordable price, far cheaper than many hotels that offer much less.

Kent K.
Australia
March 29, 2012
Great Hotel in the heart of Hanoi
The best customer service in Hanoi!
we only stayed for 2 nights but from the moment we arrived until we left we were very impressed with the service. would reccomend to anyone.

James P.
Australia
March 29, 2012
Top Hotel with great service
Service was amazing
Dont look anywhere else. This hotel offers everything you need to have an amazing stay in Hanoi. Staff showed personal care and concern about our trip and no request was too much trouble. Rooms werent huge but decorated beautifully and even had a laptop in it with internet ready to go. Location is second to none, right near the lake and old quarter.

Kristin G.
Norway
March 28, 2012
Exquisite service, charming boutique hotel
Top-of-the-range service, outstanding staff, excellent rooms
We had 3 wonderful days at the hotel and have seldom felt more personally attended to. Most of the staff seemed to take a personal interest in our comfort, our travel plans and overall stay in Hanoi, and offered many good suggestions. This went for both the front desk, the bell boys and the dining staff. The rooms were delightfull and modern, and very clean. We booked a trip to Sapa via train at the hotel, and they provided us with personal drop-off service to the trains, and also picked us up (at 05:30am) on return, and kindly provided us with changing facilities, although we travelled on the same day. Overall an exquisite stay, the best so far on our 3 months Southeast-Asia trip!

Claire A.
Australia
March 28, 2012
Great service, great location
Great service, great location, hearty breakfast
A really great hotel in a fabulous location. The staff your very helpful and had a great sense of humour. One of the guys offered (and did) take our luggage out to get the wheel replaced. Very helpful. And, when my travelling companion left their camera in a taxi they rang the taxi company straight away and managed to track the camera down. Unbelievable!

Harold S.
Canada
March 27, 2012
Very comfortable hotel with excellent service
Good location for exploring the old quarter and very attentive staff. The restaurant on the top floor is quite nice as well
i thought the hotel was very suitable for a weekend stay in hanoi. the staff were extremely helpful and courteous. they went out of their way to assist with changes to our plans. the rooms were clean and comfortable and the restaurant on the top floor was very good both for breakfast and dinner.

Reva B.
Australia
March 27, 2012
Fantastic hotel in a great position
Great positioned hotel, with super dooper staff.
really great staff and reception staff the first hotel in vietnmam where we felt the staff understood what we actually required and wanted. service amongst the best i have ever received.

Stefan P.
Germany
March 27, 2012
One of the best business hotels in Hanoi
clean, top service, quiet
this is one of the best hotels to stay for business or for travelling. can only recommend the whole elegance group

Fong F.
Hong Kong
March 27, 2012
In the middle of d Old Qtr, exceptionally gd staff
v small hotel, v gd and friendly staff
i'm not impressed of the hardware of this hotel. but i'm impressed on how they get the staffs who are so helpful, friendly and passionate about their job. the breakfast on 12/f is good, though it's a small restaurant, since its included in the hotel price, very good deal indeed. nothing to complain about the hotel. but agoda has got my booking wrongly. i booked a deluxe twin room, but the system captured me as 1 occupancy. i have to call the hotline a few times but never got this fixed. i was told this twin room is for one person only. i dont get it! and i gotta paid more for the 2nd person to stay in the hotel. they really have to fix this issue or i wont use their website again.

donald M.
Canada
March 26, 2012
Great hotel and super location in the old quarter
Extremely well kept. Clean and modern, great service and staff
We really enjoyed our stay here - the staff were extremely helpful and made a great effort to ensure we enjoyed our stay in Hanoi. The breakfast was one of the best of our entire trip to Vietnam. Strongly recommend this hotel - they were so professional and service oriented.