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Exceptional 9.3
Based on 1444 reviews

Recent customer comments

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Exceptional



based on 1444 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

9.7 Stefan P.
Germany
March 27, 2012
One of the best business hotels in Hanoi
clean, top service, quiet
this is one of the best hotels to stay for business or for travelling. can only recommend the whole elegance group

8 Fong F.
Hong Kong
March 27, 2012
In the middle of d Old Qtr, exceptionally gd staff
v small hotel, v gd and friendly staff
i'm not impressed of the hardware of this hotel. but i'm impressed on how they get the staffs who are so helpful, friendly and passionate about their job. the breakfast on 12/f is good, though it's a small restaurant, since its included in the hotel price, very good deal indeed. nothing to complain about the hotel. but agoda has got my booking wrongly. i booked a deluxe twin room, but the system captured me as 1 occupancy. i have to call the hotline a few times but never got this fixed. i was told this twin room is for one person only. i dont get it! and i gotta paid more for the 2nd person to stay in the hotel. they really have to fix this issue or i wont use their website again.

10 donald M.
Canada
March 26, 2012
Great hotel and super location in the old quarter
Extremely well kept. Clean and modern, great service and staff
We really enjoyed our stay here - the staff were extremely helpful and made a great effort to ensure we enjoyed our stay in Hanoi. The breakfast was one of the best of our entire trip to Vietnam. Strongly recommend this hotel - they were so professional and service oriented.

10 Martha S.
Australia
March 26, 2012
Smaller hotel with a big welcome.
Best customer service we have ever had!
the service from all of the staff was professional, friendly and welcoming. the staff were very quick to assist and also willing to help us with our sight seeing around hanoi. we travelled in a group of 9 and all of us had the same experience. we casually mentioned to ourselves we would like to hire bikes, the doorman overheard us, and in 30 minutes the staff orgainised the hire of bikes! we will definitely stay at hanoi elegance diamond hotel again.

9.7 Emanuela S.
Australia
March 25, 2012
Amazing service
Clean, wonderful staff, great food
We only stayed one night but were thrilled with the service here. We were traveling to Halong Bay the following morning for a few nights and on our return to Hanoi, catching the train that same day so had no reason to book a hotel for the aftermoon. On our check out, the hotel staff enquired if we had any place to shower/rest before our train on our return to Hanoi and when we said no, they offered their facilities to us free of charge. When we stopped back through a few days later, they had a shower and cold water for us, free of charge. The rooms were clean, service was impeccable and the food at the restaurant is really nice (albeit perhaps a little more pricey than on the streets). Hotel pick up from airport was smooth and communication prior to our stay was fantastic.

9.7 Jennifer B.
Australia
March 24, 2012
Very nice hotel in a good location.
Laptop computer with internet access in rooms, nice rooftop buffet breakfast
Our room was nicely decorated, spotlessly clean and quiet. Staff were very helpful, friendly and personable. We had enjoyed their special blend of welcome tea so they wrote us the recipe. One night a fuse blew in our room and it was fixed promptly. Even though it was no one's fault, when we had checked out but had returned to the hotel for a pick up to catch an evening train as a recompense for our inconvenience, we were offered the use of a room for a shower prior to leaving. We thought the location of this hotel was excellent - a very close stroll to the lake, water puppet theatre and the old quarter without being right in the thick of the chaos. A perfect introduction for visitors unused to busy Asian cities.

10 James P.
Australia
March 22, 2012
Top hotel, dont bother looking elsewhere!!
Amazing service and very friendly staff who couldnt help enough.
we received an amazing welcome upon arrival and were treated like royalty the whole time. no request was too much trouble. rooms were really nice and modern, each room had its own laptop which was cool. location near the lake was great. food at the restaurant was excellent. dont bother booking elsewhere. this hotel for the price is brilliant.

7 Thuy N.
Australia
March 22, 2012
Clean and modern hotel
Very clean with modern decor. Good breakfast range.
staff can speak very fluent english. the hotel is very modern and clean. we stayed on the floor underneath the kitchen and restaurant and it was quite noisy in the mornings and evening during breakfast and dinner times. overall happy with this hotel with their professional services.

8.7 Tim H.
Australia
March 21, 2012
Great hotel, staff and location
Very helpful staff and views from the top floor restaurant and outdoor area
Hotel made a lasting impression as the first we stayed in on our trip to Vietnam. Value for money, comfortable beds and easy walking distance to interesting corners of the old quarter. The view from the top floor restaurant where the most varied breakfast options seen for a while were great. Staff at the restaurant and reception were friendly and helpful. Recommended to travellers we met weeks later in our trip. Good to see web photos match the reality.

10 stephen M.
United Kingdom
March 20, 2012
A real Diamond in Hanoi
room ,food and staff
We stayed at Hanoi Elegance Diamond Hotel for 4 nights. It is a beautiful hotel, the staff were really friendly and very professional our room was great it was so big and the beds were so comfortable you did not want to get up . This hotel has a 5 appeal and is very cental to everything. Breakfast was fab best poached eggs in Hanoi. Would deffinatly stay again if in Hanoi also stayed at Hanoi Essence (sister hotel) equaly as good