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Exceptional 9.3
Based on 1464 reviews

Recent customer comments

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Exceptional



based on 1464 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

James P.
Australia
March 22, 2012
Top hotel, dont bother looking elsewhere!!
Amazing service and very friendly staff who couldnt help enough.
we received an amazing welcome upon arrival and were treated like royalty the whole time. no request was too much trouble. rooms were really nice and modern, each room had its own laptop which was cool. location near the lake was great. food at the restaurant was excellent. dont bother booking elsewhere. this hotel for the price is brilliant.

Thuy N.
Australia
March 22, 2012
Clean and modern hotel
Very clean with modern decor. Good breakfast range.
staff can speak very fluent english. the hotel is very modern and clean. we stayed on the floor underneath the kitchen and restaurant and it was quite noisy in the mornings and evening during breakfast and dinner times. overall happy with this hotel with their professional services.

Tim H.
Australia
March 21, 2012
Great hotel, staff and location
Very helpful staff and views from the top floor restaurant and outdoor area
Hotel made a lasting impression as the first we stayed in on our trip to Vietnam. Value for money, comfortable beds and easy walking distance to interesting corners of the old quarter. The view from the top floor restaurant where the most varied breakfast options seen for a while were great. Staff at the restaurant and reception were friendly and helpful. Recommended to travellers we met weeks later in our trip. Good to see web photos match the reality.

stephen M.
United Kingdom
March 20, 2012
A real Diamond in Hanoi
room ,food and staff
We stayed at Hanoi Elegance Diamond Hotel for 4 nights. It is a beautiful hotel, the staff were really friendly and very professional our room was great it was so big and the beds were so comfortable you did not want to get up . This hotel has a 5 appeal and is very cental to everything. Breakfast was fab best poached eggs in Hanoi. Would deffinatly stay again if in Hanoi also stayed at Hanoi Essence (sister hotel) equaly as good

dean B.
Australia
March 20, 2012
Amazing
Good location, very modern rooms and good dining.
we stayed for one night with a night in halong bay and then back for another night.we booked a standard deluxe double and on arrival we were upgraded to a family room which had two hugh double beds and a spa bath.on arrival for our second night we were amazed to be upgraded again but this time to the executive suite which was just amazing.the hotel staff couldn't have been more friendly or helpful,nothing was a problem to them.the hotel had a trendy feel about it with very modern decor and all rooms had a laptop and dvd player and included a very good breakfast served on the 12th floor overlooking the city.the hotel is in a very good location with a short walk to hoan kiem lake and the shopping district.

Cheryl C.
Australia
March 17, 2012
Fantastic Hotel
Amazing hotel in jungle of streets but couldn't fault hotel at all!
would definitely stay at this hotel again. service is amazing! thankyou

WEI Y.
Taiwan
March 17, 2012
Good hotel with excllent service and facility
Location, service, facility
The hotel is in very good location nearby the lake, the hotel is quite new. the bed is good. the servcie of the people there is excellent.

Peter W.
Australia
March 16, 2012
Welcoming hotel with great attention to detail
Attractiveness, very welcoming staff, immediate attention to any needs, well priced
we were made to feel welcome from the moment of entry. the facilities were excellent, the complimentary breakfast in the very scenic restaurant was first class and the staff were always attentive to any request we made. enquiries about features in hanoi were responded to with a friendly and knowledgeable approach. the ambience of the hotel was very pleasant, with rooms well decorated and well sound proofed from the external hanoi bustle at night. located in the old quarter and close to the lake, venues of interest were never far away. one of the best hotel experiences ever.

Jill M.
Australia
March 16, 2012
Outstanding
Superb service
All staff went above and beyond from the arrival to our departure. The rooms were quite spacious, nicely decorated and had a spa bath, laptop and free unlimited wireless. The restaurant offered a great breakfast (included in the room rate) as well as a nice dinner menu. A zen spa is included in the hotel which was lovely and reasonably priced. Overall I can't believe how good this was for the price.

John L.
United Kingdom
March 16, 2012
Excellent service -central location -spacious room
Very friendly, attentive and courteous service
Like the other boutique hotels in the Hanoi Elegance group, this little hotel is a gem. The attention to detail by the very friendly and welcoming staff stands out as the best feature, but the room was also very spacious and comfortable. The location in the heart of the old city is also great, although not as close to Hoan Kiem Lake as its sister hotel, the "Diamond".