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Exceptional



based on 1492 reviews
  • Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.3
  • Food/Dining 8.8

Jeremie F.
France
April 03, 2012
Excellent hotel, great service and location
Location, service, spa, suite
the hotel sent a car to pick us up at the airport for roughly the same price as a normal taxi ride form the aiport (usd 3 extra only). we had a junior suite at the the 10 th floorr with a good view over the city and was really spacious and quiet despite facing the street. the breakfast is good and the service is impeccable. i would definitely recommend this hotel and if you can take the junior suite or above.

Deborah G.
Australia
April 03, 2012
Brilliant hotel, exceptional staff.
Comfortable beds, great breakfast, staff so helpful and friendly. Always eager to assist in anyway.
We really enjoyed our stay at this hotel. Would highly reccomend it to anyone. The staff are so efficient and friendly. Breakfast was fantastic and the hotel is situated so close to the Lake. Will definitely stay there again.Best bed in Vietnam!!!

Nicholas G.
United Kingdom
April 02, 2012
Just what wanted. Good room. Great service
Small boutique style. Excellent condition and service. Perfect location. Good restaurant with views on top. Good management.
This is part of a chain of five hotels in Hanoi run by the same group. I stayed 3 nights in this one and one in the Ruby. This undoubtedly the best of the two. From start to finish it was exactly what was expected and wanted. The room at the Ruby was also excellent, but the other facilities were not of the same order e.g. the dining room was fine but basic in terms of decor and food on offer. There was no buffet breakfast. The Siesta spa was not worth the money.

Christine B.
Australia
April 01, 2012
Outstanding hotel with great service
Lovely rooms and great staff
This hotel is an absolute oasis in Hanoi in walking distance to the buzz of Old Town but nice and calm inside. We stayed there twice before and after our Haling Bay trip and they welcomed us like friends when we got back there. They stored our luggage for two days and gave us a free upgrade to their suite fit the second stay. The standard deluxe rooms are nice and clean with free laptop in the room and a really beautiful bathroom, and the suite room just blew me away - so spacious, great design and absolute fantastic and well above the 3.5 star standard. Had breakfast and dinner there and both was really nice. They even opened there breakfast restaurant half an hour early for us as we had an early departure flight. The best hotel we stayed in during our trip through Vietnam!

John L.
United Kingdom
March 31, 2012
A true diamond among Hanoi's boutique hotels
Friendly service, very nice rooms, fantastic view from the restaurant
This isn't the first time we stayed here, but every time we come back we are impressed with this superb hotel. The rooms are very comfortable and well equipped. The staff are very friendly, thoughtful and courteous. The restaurant on the top floor has some of the best views to be had anywhere in Hanoi, overlooking the Hoan Kiem Lake, the old city and the Red River. And all of this at a very affordable price, far cheaper than many hotels that offer much less.

Kent K.
Australia
March 29, 2012
Great Hotel in the heart of Hanoi
The best customer service in Hanoi!
we only stayed for 2 nights but from the moment we arrived until we left we were very impressed with the service. would reccomend to anyone.

James P.
Australia
March 29, 2012
Top Hotel with great service
Service was amazing
Dont look anywhere else. This hotel offers everything you need to have an amazing stay in Hanoi. Staff showed personal care and concern about our trip and no request was too much trouble. Rooms werent huge but decorated beautifully and even had a laptop in it with internet ready to go. Location is second to none, right near the lake and old quarter.

Kristin G.
Norway
March 28, 2012
Exquisite service, charming boutique hotel
Top-of-the-range service, outstanding staff, excellent rooms
We had 3 wonderful days at the hotel and have seldom felt more personally attended to. Most of the staff seemed to take a personal interest in our comfort, our travel plans and overall stay in Hanoi, and offered many good suggestions. This went for both the front desk, the bell boys and the dining staff. The rooms were delightfull and modern, and very clean. We booked a trip to Sapa via train at the hotel, and they provided us with personal drop-off service to the trains, and also picked us up (at 05:30am) on return, and kindly provided us with changing facilities, although we travelled on the same day. Overall an exquisite stay, the best so far on our 3 months Southeast-Asia trip!

Claire A.
Australia
March 28, 2012
Great service, great location
Great service, great location, hearty breakfast
A really great hotel in a fabulous location. The staff your very helpful and had a great sense of humour. One of the guys offered (and did) take our luggage out to get the wheel replaced. Very helpful. And, when my travelling companion left their camera in a taxi they rang the taxi company straight away and managed to track the camera down. Unbelievable!

Harold S.
Canada
March 27, 2012
Very comfortable hotel with excellent service
Good location for exploring the old quarter and very attentive staff. The restaurant on the top floor is quite nice as well
i thought the hotel was very suitable for a weekend stay in hanoi. the staff were extremely helpful and courteous. they went out of their way to assist with changes to our plans. the rooms were clean and comfortable and the restaurant on the top floor was very good both for breakfast and dinner.