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Exceptional 9.3
Based on 1462 reviews

Recent customer comments

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Exceptional



based on 1462 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

EMILY B.
United States
February 14, 2012
An all around amazing hotel
room quality, friendly staff, location,
from the beginning the hotel surpassed our expectations. the room was amazing, the breakfast buffet was good, location was perfect and the customer service was exactly what i wanted (everyone spoke great english). they provided a baby cot as requested and provided a safe driver to and from the airport. i would recommend this hotel in a heartbeat.

John L.
United Kingdom
February 13, 2012
Great location, great service, great rooms
Top floor restaurant with amazing views
really nice boutique hotel within easy walking distance of the old quarter, hoan kiem lake and the french quarter. the rooms are comfortable, well equipped and tastefully decorated. even though we had a deluxe double and not a suite, it was plenty spacious enough. we had previously stayed at the sister hotel, the elegance ruby, which we thought was the best in hanoi, but having now stayed at the elegance diamond, we can say that it's just as good! an added plus at the diamond is the top floor restaurant with spectacular views across the city, including over the hoan kiem lake and the red river.

Daniel N.
United Kingdom
February 13, 2012
Just as nice the second time
Location, service, comfort
This was our second stay in the Elegance Diamond, booked after having such a warm welcome first time around. Just as before, the service was great (helped us send some flowers to family we had visited) and the room was perfect.

Elizabeth L.
United States
February 12, 2012
Hotel made my vacation great
service
friendly and knowledgeable staff. Treat everyone as family member

Jennifer W.
United Kingdom
February 11, 2012
Great Hotel and welcoming environment.
the location is great for a traveler. the food and the ambiance in the restaurant are wonderful.
the whole experience at the hotel was great. we particularly enjoyed the best food and coffee in the top floor restaurant and the delightful area to sit outside and have a great view at night over the lake and center of the city. all the staff were great.

David B.
New Zealand
February 10, 2012
A true Oasis amidst the hustle & bustle of Hanoi
Location, staff, food and service.
Excellent hotel. Really friendly helpfully and efficient crew. The only negative was that they controlled the air on to the rooms. This meant our room got musty and the air on was on when we didn't want it and sometimes vice versa.

Derrick L.
Singapore
February 08, 2012
One of the best budget hotel ever stay
Great service from the hotel
I could not find any fault, the hotel is clean, price is reasonable, location is good, the staffs are very helpful, breakfast tasty...

Lorraine G.
United Kingdom
February 08, 2012
Charming and helpful
rooms are delightful. service is very good. rooftop restaurant is wonderful.
Very good value for money. Nice locaation in old quarter. Staff happy to offer plenty of help and advice.

Siva B.
Canada
February 08, 2012
A small well run clean hotel
closer to all the main attraction
We enjoyed the stay at Hanoi Elegance Hotel. Very clean hotel with friendly staff

Paulo E.
Brazil
February 07, 2012
Good hotel, well located.
Very well located, room comfortable, great breakfast.
The hotel is old and need upgrade in some areas, specially in the spa and pool area.