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Exceptional 9.3
Based on 1462 reviews

Recent customer comments

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Exceptional



based on 1462 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

Emily B.
United States
March 21, 2015
Lovely hotel
Very helpful staff. Delicious breakfast. Good location.
We had an excellent stay. The staff were helpful and kind. They arranged visas before our trip and a terrific guide to take us around the city. And they noticed it was my husband's birthday, from the visa application, and brought him a birthday cake at breakfast, even calling our children who were sleeping in to make sure they got their in time!

Ketan K.
India
March 21, 2015
Great location and friendly staff
great location, friendly staff and nice rooms
excellent. Staff is very cooperative. When asked for nearest medical store, one person came along to show the store and also to interpret into Vietnamese. Next day we checked out to goto Halong Bay. They kept our luggage safe and also transferred to other hotel before we came as we wanted to experience another hotel.

Clive T.
United Kingdom
March 17, 2015
Hanoi visit from Cruise ship
Reception staf, cleanliness, decor
Excellent Hotel with superb staff. Beautifully decorated with style and as the name suggests Elegance.

Candace C.
United States
March 15, 2015
Superb experience at Hanoi Elegance Diamond Hotel
The staff was friendly solicitous and the service was beyond excellent.
We enjoyed our stay completely. The staff was most helpful, the breakfast was delicious, plentiful and varied.

Cesar M.
Mexico
March 05, 2015
Excellent night and stay, enjoy every single bit
Attention of staff, conditions of room and cleaness
My stay was great, I am planning my next trip to Vietnam and they will be my first option, staff is great, they will try to help you anyway they can, We booked a superior room and were surprised by a welcome wine and fruit basket, staff is always willing to help, room is comfortable and clean, not a single con about the stay

Romeo R.
Suriname
February 07, 2015
My stay in Hanoi
location, staff, value for money
Excelent. The staff is brilliant.

Zhiming Y.
United States
February 06, 2015
Good value hotel
Special toilet thing offer; comfortable room
Very good.

Chang-I H.
United States
January 27, 2015
Great service
Service,room and location
Great service. Very helpful staff throughout the hotel.

Chang-I H.
United States
January 25, 2015
Great hotel
service, cleanliness and location
It was again another excellent service

Siew K.
Singapore
January 14, 2015
Lovely boutique hotel
Comfortable, clean and convenient
The hotel staff were helpful. The breakfast was excellent. The room was spacious, clean and comfortable.