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Recent customer comments

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All reviews (1438)

Business travelers (116)

Couples (763)

Solo travelers (180)

Families with young children (67)

Families with older children (140)

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Exceptional
9.3
based on 1438 reviews
Hotel Condition/Cleanliness
9.4
Facilities
8.7
Location
9.3
Room Comfort/Standard
9.5
Staff Performance
9.3
Value for Money
9.2
Food/Dining
8.8

9.3 Ross I.
Australia
January 06, 2012
Lovely, modern hotel with very attentive staff
Great room with wifi, laptop, tea & coffee facilities
We were very happy with our choice of hotel. The staff were incredibly friendly and helpful and couldn't do enough for us. We would highly recommend this hotel to anyone looking for accommodation in Hanoi.

9 Craig S.
Australia
January 26, 2012
Excellent location, nice rooms, all you need!
Location!
We stayed in 2 hotels in Hanoi and this one was the better location. Walking distance to most attractions. Best street food right outside! Breakfast was ok (we did have better on the trip) and the room was sufficient and very clean but a little small. Nonetheless we would stay there again.

9.7 Richard M.
Australia
January 08, 2012
Great rooms / customer service
location, customer service and facilities
The quality of the rooms and customer service was faultless, I received better service here than most of the 4-5 star hotels I stay in normally! A big thank you to the staff for a great stay.

9.3 Janelle G.
Australia
January 08, 2012
Great location and lovely service
Staff are very friendly and helpful, close walking distance to Hoan Kiem Lake and shopping
The room was slightly smaller than what I pictured however it was still spacious enough for a couple and it was quite cosy. The staff were very friendly, making conversations and always willing to help. The hotel is in walking distance to Hoan Kiem Lake, eating areas and shopping streets. And you definitely get more than what you pay for when you stay at this hotel. The rates are very reasonable.

10 sarah H.
Australia
January 05, 2012
Brilliant small hotel, extremely helpful staff-
Best service of any hotel I've stayed in, very good food, flawlessly clean
can't say enough about this little hotel. very clean and comfortable rooms (they are small but have everything you need) with a laptop with internet access in every room. the hotel is in the old quater and is near everything, surprisingly it wasn't very noisy. there is a little restaurant/breakfast room which does really good food and is very reasonable. the best thing about this hotel though is the staff - from the minute we were picked up at the airport they couldn't do enough for us. the level of english in the hotel is excellent making communicating very easy for us. we stayed 5 days in total here with some trips in between. our trip to sapa was booked through the hotel and i couldn't fault the service. we were brought to the train station by taxi and one of the staff came along to help get our tickets, carry my mum's bag and help us on to our carraige. on returning to hanoi 2 days later we were again met by one of the staff (it was 4am) who got us a taxi back to the hotel and although we weren't even booked in to stay with them that night they let us have the spa treatment room to sleep and wash up until a more reasonable time of the morning. would definitely stay here again or recommend to anyone visiting hanoi.

7.7 Jason H.
Australia
December 29, 2011
great boutique hotel with excellent service
the staff was professional and accomodation
the rooms are clean and worth every dollar. The staff was helpful and very attentive. It would be better if a gym was available but overall it was great. Note: the service outside the hotel is not very hospitable but don't take it personal, it's not part of their social etiquette

9.3 keely B.
United Kingdom
January 06, 2012
Great location and excellent service
Location, staff friendliness, great rooms, free Internet
The location is perfect next to the lake, staff are more than helpful and very friendly, breakfast buffet was okay, free internet and laptop in rooms. Downside was noise from restaurant kitchen during open hours as it was directly above our room - sleeping hours were fine though. Would definitely return to this hotel and would highly recommend!

9.7 Sai Z.
December 31, 2011
Cosy and great service
comfortable rooms, restaurant serves good food, efficient service
I stayed in this hotel for 4 nights and really enjoyed myself. I was impressed by the comfortable rooms with great amenities (laptop, free wireless) and the efficient service of the staff. I had 2 meals at the hotel restaurant and they were both great, though costly compared to eating out of course. The hotel will arrange for local tours which is very convenient for us.

8.3 Yury G.
United States of America
January 03, 2012
Excellent service
Excellent service, including help wth local travel, events, sightseeing, etc.
Frankly, we were impressed and positively surprised by the quality of service and desire to help. The lady at the trael desk was always ready to go out of her way to help us with our sightseeing. We did not interact as much with other staff members, but all of them were very friendly.

9 Jessica P.
Singapore
December 23, 2011
boutique hotel with 5* experience.
clean, great location, great staff
we had a wonderful time. my sister and i, together with my parents booked 2 rooms. in order to put us on the same floor, they gave my parents a free upgrade to a family suite! the service is wonderful and the place is clean, nicely decorated and everything you can expect from a nice hotel :) would definitely go back!