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Recent customer comments

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Exceptional



based on 1489 reviews
  • Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.2
  • Food/Dining 8.8
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Philip M. from Australia
Couples
Stayed one night in August 2016
Excellent
This Hotel is extremely good, all the staff very friendly and can speak English. The rooms are very clean and the Bed is very comfortable. Breakfast is also extremely good.
Reviewed August 10, 2016

Ming K. from Hong Kong
Couples
Stayed 3 nights in August 2016
Great service
Nice SPA, breakfast with different choice, excellent service. A wonderful experience in Hanoi
Reviewed August 08, 2016

Christopher K. from United States
Solo travelers
Stayed 5 nights in July 2016
Outstanding Staff
Great customer service, very comfortable and high-end bedding, very good breakfast, good location as close to old quarter. Recommend!
Reviewed August 06, 2016

HYEIN Y. from Japan
Solo travelers
Stayed 4 nights in July 2016
Amazing!
Everything was just so perfect! I would recommend this hotel to anyone who travels to Hanoi! Must try the massage and the restaurant (besides breakfast) there!!
Reviewed August 04, 2016

Natalia C. from Indonesia
Families with older children
Stayed 2 nights in July 2016
Pleasant Stay at Hanoi Elegance Diamond Hotel
Location just perfect. Located at Old Quarter which walking distance to many good places, Such as great Resto, shops, and some interesting places to visit. Staffs are excellent, they are so helpful. We plan to visit Ha long Bay for 2 days and we can leave our luggage at hotel without any cost. Therefore after Ha Long Bay trip, we back again to Hanoi Elegance to stay another couple days. Breakfast Have good selections, food is very good. The only complain will be bad signal for wifi and tv channels. Could been better if they can resolves those issues. Anyway, such a pleasant stay at Hanoi Elegance.
Reviewed July 25, 2016

yeji K. from South Korea
Solo travelers
Stayed 4 nights in July 2016
Good
Very good
Reviewed July 22, 2016

Lars K. from Norway
Families with older children
Stayed 2 nights in July 2016
Great place
Everyone of the staff was friendly and helpful. I'm happy to recommend this hotel
Reviewed July 21, 2016

Jaecheol M. from South Korea
Groups
Stayed 4 nights in July 2016
Good
Good
Reviewed July 20, 2016

Kil-yong J. from South Korea
Groups
Stayed 2 nights in July 2016
Good
Want to visit again
Reviewed July 19, 2016

INSUB E. from Japan
Solo travelers
Stayed 3 nights in July 2016
very good!
Trip to first Vietnam was comfortable
Reviewed July 14, 2016