arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (431)

Business travelers (66)

Couples (198)

Solo travelers (84)

Families with young children (18)

Families with older children (29)

Groups (36)

based on 431 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9.7 stephen H.
United States of America
December 19, 2015
Refresh I hanoi
Location staff quiet
An oasis in the bustle of Hanoi.

8.3 Anthony F.
South Africa
December 17, 2015
Caring staff
Caring staff who go out of their way to help, clean room, affordable
Excellent staff who helped us find our lost luggage. Nothing was too much trouble.

9.7 Chwee K.
November 13, 2015
Excellent Hotel that shines throw its people
The staff, location, clean & comfortable room.
We had a great stay at Hanoi Elegance Emerald Hotel. The location was excellent right at a convenient and easy to locate part of the Old Quarter (Lo Su Street). Hotel rooms were nice, spacious and clean and breakfast was very good too with a small buffet selection plus a menu to order all the hot & freshly cooked items you want. However, the best part of the stay was the staff, from the 2 managers, Ms Thao Nguyen and Mr Thuc to the front desk (Ms Kaylee, Molly, etc) and the 2 bell boys,they were all so attentive, helpful and friendly. They really took very good care of us and all their customers and we could feel their sincerity. They were very obliging and went out of their way to help make things convenient for us which we really appreciate. We would definitely recommend this hotel and would return when we visit Hanoi again.

9.3 Chwee K.
November 20, 2015
Very satisfied stay at Hanoi Elegance Emerald
Excellent staff, Clean & comfortable room, good breakfast
We had an excellent time & most pleasant experience staying at this hotel. The staff were always ready to help with any request & make things comfortable for us in the best ways they can. We could feel the sincerity in their service & genuine commitment to their job. Although we were booked for 2 nights on 10 & 11 Nov, they gave us room for shower & to freshen up when we arrive on 5 Nov from Hue to catch the night train to Sapa. The room was clean & bed very comfortable. The breakfast was also very good. Hotel was also located in a convenient part of the Old Quarter so it was very accessible. Good value, highly recommend.

7.3 tuang T.
November 05, 2015
Hotel is generally ok..location good
staff friendly and helpful
Shower pressure very poor, but room was clean and comfortable but was small.

8 tuang T.
May 18, 2016
Nice and cosy hotel
Clean, cosy, friendly staffs hotel. Great access to places of interest.

10 lei H.
October 10, 2015
Very nice hotel,I like it.

10 Maria L.
September 29, 2015
Will definitely stay here. Will recommend.
Friendly staff, clean room and good breakfast.
Excellent. Arrived early morning but staff still smiling and gave us welcome drinks with fruit basket in the room. Good breakfast. Friendly and efficient staff. Hotel is near to local food eateries and shopping for Vietnamese goods where you can bargain. Will definitely recommend to my friends.

10 Rita A.
October 01, 2015
A Boutique Hotel with Services of a 5 Star Hotel
The 3 best things about Hanoi EleganceEmerald Hotel are 1. Warm, friendly and accommodating service from all hotel staff 2. Good food and great food presentation 3. Good location.
We enjoyed very much our 3 days stay at the hotel. The staff gave us a very warm welcome despite our late check-in upon arrival at 2:00am and even served us welcome juice drink and fruit basket. Our room was prepared with fresh rose petals on the bed. Small gestures with big positive impact on us. We felt pampered. The hotel free breakfast gave us a lot of food choices and they tasted great, more than what we expected. It was a pleasant surprise! The staff were all friendly and accommodating. The location is good. Its just 5 minutes walk to Thang Long Water Puppet Theater and Hoan Kiem Lake. We definitely will refer Hanoi Elegance Emerald Hotel to friends.

9.3 Hai P.
September 23, 2015
Great hotel
Good location,excellent service,very clean and cozy
Really impress of the staffs behaviour,they friendly,helpful and always care of us. On the day we checked out,we had big luggages and they helped us to carry out of hotel to take the bus to another province,no matter of the raining,they waited till the bus coming to help putting things on the bus.really good service