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Exceptional 9.3
Based on 370 reviews

Recent customer comments

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Exceptional



based on 370 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 8.9
  • Location 9.3
  • Room Comfort/Standard 9.2
  • Service 9.6
  • Value for Money 9.4
  • Food/Dining 8.6

Tan I.
Singapore
March 18, 2016
Best value hotel, good location, wonderful service
Service, cleanliness, location
We stayed only 2 nights. It was comfortable, clean, looks newly furnished, although the lift & rooms were on the small side. Perhaps due to it being in the Old Quarter. Shower was hot, aircon/heater worked well. Location is close to everything.

Loretta W.
Singapore
March 18, 2016
Hanoi Elegance Ruby
Friendly and knowledgeable staff, cleanliness, value for money
All the staff at this hotel are to be commended. At any time of the day or evening, whoever was on duty was always pleasant, patient and helpful. We liked that the entrance to the hotel was located in the side street so we were not disturbed by the noise from the bustle in the Old Quarter.

Antony L.
Australia
March 18, 2016
Charming small hotel in great location with excellent staff
An excellent stay as usual - staff outstanding and very helpful.

Patricia L.
United Kingdom
March 15, 2016
Wonderful little boutique hotel
The staff, the location and the staff. We can't praise them enough
It was brilliant. They helped us organise the last half of our trip, organising trekking in Sapa and a cruise on Ha Long Bay. They helped us find restaurants, got us taxis, made bookings. I wanted to find some calligraphy brushes for my daughter, but once found, we couldn't communicate what we wanted. Ms Sophie looked up what we needed so she could explain it and accompanied us to the shop. We also stayed one night at a sister hotel, the Elegance Emerald and it too was very good, staff with the same attitude. Can't recommend them highly enough

Linda F.
Spain
March 13, 2016
The hotel is a ruby, the staff are diamonds
Staff, food, price
Very pleasant. The staff is amazing. Standard rooms are a bit narrow. If you need space upgrade to superior room.

patrick D.
United Kingdom
March 08, 2016
Weekend away
Excellent , would recommend to friends

Alexander S.
United Kingdom
February 25, 2016
No way a 2 star hotel
Staff, Manager, location,
Absolutely no faults whatsoever. So good, we came back again. The rooms are not particularly large but are fine for a few days. Recommended without any hesitation.

Ka I.
Hong Kong
February 15, 2016
Very nice hotel
Nice hotel and staff are super friendly and helpful

Kristen D.
United States
January 30, 2016
Happy to return!
Staff, staff, staff
When you book a hotel, leave, and return, it's always a bit concerning. What if you don't like it the first time? I am happy to report that this hotel is a great one to return to. We were always greeted with a drink and smiling faces, and we look forward to returning again next time we are in Hanoi.

George R.
Finland
January 18, 2016
A True Underrated Gem
The Staff and Service, The Position, The Cleanliness
The stay was more than excellent. Better than one could expect. This 2 star hotel feels like a 4 star hotel with 5 star service. The position is very good in a quiet street close to Hoan Kiem lake. The breafast is a la carte and very comprehensive. The hotel is very modern and clean, and the staff superb. A wonderful stay.