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Exceptional 9.3
Based on 373 reviews

Recent customer comments

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Exceptional



based on 373 reviews
  • Cleanliness 9.5
  • Facilities 8.9
  • Location 9.3
  • Room Comfort/Standard 9.2
  • Service 9.6
  • Value for money 9.4
  • Food/Dining 8.6
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Wilfredo D.
United States
April 18, 2016
The Best Hotel in the World
This is at the the top of my list for the best hotel experience I have ever had anywhere in the world. The attention to personal detail is amazing. From the airport pick-up, meeting us on the street and escorting us to the hotel. They upgraded our friend to a larger room, so we had the entire 8th floor (2 rooms). Lots of fresh fruits and room amenities. Breakfast was great. I wish we could have stayed longer.

jong S.
South Korea
April 12, 2016
naver stay again
Room is very small and very very uncomfortable

maureen P.
Canada
March 23, 2016
Lovely hotel, great staff.
We stayed in Elegance Ruby on three different occasions in between trips to Sapa and Halong bay. We were treated on our return like long lost family. The staff seemed genuinely happy to see us again! Room clean, breakfast plentiful, location great, situated in the heart of the old town. Don't be off put by the fact that the hotel is in an alley. Consider it just a small road.

Tan I.
Singapore
March 18, 2016
Best value hotel, good location, wonderful service
Service, cleanliness, location
We stayed only 2 nights. It was comfortable, clean, looks newly furnished, although the lift & rooms were on the small side. Perhaps due to it being in the Old Quarter. Shower was hot, aircon/heater worked well. Location is close to everything.

Loretta W.
Singapore
March 18, 2016
Hanoi Elegance Ruby
Friendly and knowledgeable staff, cleanliness, value for money
All the staff at this hotel are to be commended. At any time of the day or evening, whoever was on duty was always pleasant, patient and helpful. We liked that the entrance to the hotel was located in the side street so we were not disturbed by the noise from the bustle in the Old Quarter.

Antony L.
Australia
March 18, 2016
Charming small hotel in great location with excellent staff
An excellent stay as usual - staff outstanding and very helpful.

Patricia L.
United Kingdom
March 15, 2016
Wonderful little boutique hotel
The staff, the location and the staff. We can't praise them enough
It was brilliant. They helped us organise the last half of our trip, organising trekking in Sapa and a cruise on Ha Long Bay. They helped us find restaurants, got us taxis, made bookings. I wanted to find some calligraphy brushes for my daughter, but once found, we couldn't communicate what we wanted. Ms Sophie looked up what we needed so she could explain it and accompanied us to the shop. We also stayed one night at a sister hotel, the Elegance Emerald and it too was very good, staff with the same attitude. Can't recommend them highly enough

Linda F.
Spain
March 13, 2016
The hotel is a ruby, the staff are diamonds
Staff, food, price
Very pleasant. The staff is amazing. Standard rooms are a bit narrow. If you need space upgrade to superior room.

patrick D.
United Kingdom
March 08, 2016
Weekend away
Excellent , would recommend to friends

Alexander S.
United Kingdom
February 25, 2016
No way a 2 star hotel
Staff, Manager, location,
Absolutely no faults whatsoever. So good, we came back again. The rooms are not particularly large but are fine for a few days. Recommended without any hesitation.