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Recent customer comments

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based on 259 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.1
  • Location 8.9
  • Room Comfort/Standard 8.3
  • Staff Performance 8.9
  • Value for Money 8.4
  • Food/Dining 7.8

9.2 David A.
New Zealand
April 16, 2016
Hanoi Hibiscus
Hotel was in a great location 5 minutes walk from the lake Plenty of options for breakfast with the freshest bread rolls i have had at a hotel ever Peter and the rest of the staff were fantastic always greeting you with a smile Was great to be able to leave our bags when we did tours to Halong Bay and Sapa

5.2 Michael B.
United States of America
April 19, 2016
Disappointing Stay
Over the course of three weeks I stayed in several hotels in Hanoi all in the same $20-$30 USD range. Hanoi Hibiscus was not near as nice as other hotels In that range. This hotel looks great in the Agoda site but was not represented accurately. I was put in a room on the 5th floor with no elevator and an unclean bathroom. Perhaps some other rooms are nicer but my room was a real disappointment.

10 Alexandra H.
April 09, 2016
Phenomenal service of Hanoi Old Quarter
Stayed here while doing an overnight tour of Hanoi during a cruise. Location in the old quarter was perfect for the Sunday Night Markets. Front desk staff spoke perfect English and our room was stocked with free treats and a comfy bed covered with rose petals. Breakfast was served promptly the next morning with eggs to order,The staff were always helpful with carrying bags or crossing the street or general information. Something incredible happened when we checked out . Not only did the manager agree to hold our bags until we returned from an overnight boat cruise on Halong Bay, but when we returned, and had about 5 or 6 hours to kill before we had to be at the airport, they offered us a room to shower and freshen up for a few hours at no charge . A fantastic experience.

10 Anna B.
United States of America
April 07, 2016
Best Hotel in Hanoi
Great location, fantastic staff who can't do enough for you. Lovely clean rooms serviced daily and also a huge array of foods for breakfast. Highly recommend this hotel for anyone who wants to be in the heart of Hanoi. Staff can also organize tours for you as well as transport.

2.8 Tinh V.
March 31, 2016
I was cheated.
This was the most terrible time when i used agoda for booking a hotel. We had 3. We came this hotel in the morning, the staff was very friendly. We put our luggage in there and came back around 12 for checking in. However, the host said that the hotel didn't have an extra bed for us, we had to choose, staying this hotel without extra bed (the room with only 2 single beds) or moving into other hotel. We had booked for a month and i asked why changed our book but he said his hotel was not enough extra bed for us. Ok, i changed, but, when i went to the hotel near that, that was too old, the wall was mouldy because of dampness. At that time, i was really angry, i said that i wanna change another room, this was not i booked. And one more time, he said, i had 2 choice. After that, i searched on agoda about the hotel i had moved, the price was cheaper, yes, the gap nearly 9$ per day, it means we might lose nearly 27$ for 3 days. The own hotel said that he hadnt known, lol, yes, if i dont check again, i think he might leave us at that hotel. I could not think the hotel with 8.6 point on agoda did it with us. Ok, Hanoi is not our city, so we changed. The host suggested he payed the taxi for us to return the airport when we checked out. It's too late, we felt we was cheated. Sometimes i think because we are Vietnamese, and we are not respected???? We will never book this hotel once more time!!!

9.7 Efi S.
March 30, 2016
The room, close to main attractions, pleasant staff
I really enjoyed my stay. The room just like what I expected. Nice place to stay, especially for solo traveller, only 4 minutes walk to Hoan Kiem Lake and St. Joseph Cathedral. Do not miss La Place Cafe where you can enjoy the oh-so-nice Vietnamese coffee with Cathedral as a view, just fantastic! The area open until midnight to give you chance to explore more.

8 Varvara M.
March 14, 2016
Good location and tasty breakfast
Great location in the old quarter, walking distance to the main tourist attractions. Breakfast is yummy and the staff is helpful, always ready to assist with a taxi or treat you with an extra portion of amazing local coffee. However for those who are looking for fancy facilities or great Wi-Fi, that might be not the best choice.

8 woo Y.
March 14, 2016
Value for money and efficent staffs
Services,food and location
Very satisfied! Thanks to Peter and the staffs for making our stays even more memorable.

7.3 yusiana A.
March 15, 2016
I will recommend it
good stuff, good food, kind and helpfull peoples there
at first about dissapointed as I have to climb to 5 floor by stairs cause no elevator (anyway I just keep go around and not staying at just okay then) and finally found that the staff are very helpful.. kind..always smile, helping a lot with information about surround and what we need to do / places to see .. have a good english to talk with (not like most other in that country)..the room are clean, enough facilities, wifi very good, easy and fast, nearby to most object of tourism in the city, easy to find food also.. I can say I happy with my staying there.. worth it to be recommended for other friends

9.7 Leslie P.
March 03, 2016
Location good and price good
The staff were very helpful, the location was excellent,
Good staff and manager,great location near markets and eating places.