arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.4
Based on 273 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 273 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.1
  • Location 8.9
  • Room Comfort/Standard 8.3
  • Service 8.8
  • Value for Money 8.4
  • Food/Dining 7.8

Anthea O.
Vietnam
May 20, 2016
Fantastic staff, central location in the old city, value for money
Extremely friendly, helpful and service minded staff. Nice breakfast and good beds. Central location in the old city. Ok if you like busy, narrow streets. We have been many places, but have never experienced service like this!

Le T.
Vietnam
May 11, 2016
Good location for food & cultural exploration
Room was at basic level. Short walking distance to Hoan Kiem lake. All good food surrounding at a few steps. Staff was attentive also,

Jayne M.
Australia
May 11, 2016
Great staff and convenient location
The staff of the hotel is very friendly and helpful. They will do everything to make your stay perfect. The location of the hotel is perfect, it's right in the middle of the old quarter. Only a 2 minutes walk to the famous lake in the center. The breakfast was awesome as well, lots of choice and you can choose from a menu . A wonderful first experience in Vietnam

Pauline G.
Netherlands
April 22, 2016
Very good
Nice breakfast and very helpfull staff.

Anthony D.
Australia
April 19, 2016
Amazing staff
The staff were excellent. They went out of their way to be helpful; provided a map of the local area, helped to book day trips/tours, breakfast was excellent quality and they always wanted to make sure you were .

Anthony D.
Australia
April 19, 2016
Great hotel . Great Peter Manage
The Hotel, the staff, the service, the location all were excellent. the Staff made us feel right at home, helped us with booking a tour guide and tour, taxis and restaurant recommendations. The breakfast they provided was wonderful, the passion fruit juice they gave us when we came back from a tour was delicious and refreshing. The rooms are clean, well appointed, and quiet. ,they stored some of our luggage while we were gone and when we returned they were so welcoming and made us fell really special.t. We highly recommend

Michael B.
United States
April 19, 2016
Disappointing Stay
Over the course of three weeks I stayed in several hotels in Hanoi all in the same $20-$30 USD range. Hanoi Hibiscus was not near as nice as other hotels In that range. This hotel looks great in the Agoda site but was not represented accurately. I was put in a room on the 5th floor with no elevator and an unclean bathroom. Perhaps some other rooms are nicer but my room was a real disappointment.

Jenny Y.
Canada
April 19, 2016
Cockroach, humid, mould
Stayed 1 night and not sure if it's our room our the whole hotel, but our room felt extemely humid even after the AC was turned on. Both beds and bed sheets felt damp, bathroom had mould and towels had holes in them. The towels were the kind you possibly clean the floor with. Pictures were not reliable, like a girls' selfie of her best side. 1 hour into the stay, a wild cockroach appeared. Would not recommend. P.S. Have to turn on the hot water switch 30mins before showering, even then the water was cold one second, hot another. And the bathroom faucet's knob was broken and was not replaced. How people rated this place so high? I have no idea, then again it may just be our room

Tan H.
Vietnam
April 19, 2016
Accesment
No

Ha T.
Vietnam
April 18, 2016
good location and nice staffs
It was ok for a short stay. The staffs are plesant. Without elevator it was hard to live at the 5th Floor.