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Hanoi Horison Hotel, Hanoi

Hanoi Horison Hotel, Hanoi
Rating:

Number of rooms: 247

Location: Dong Da District

Address: 40 Cat Linh Street, Hanoi, Vietnam

Customer Reviews

Review Guest Rating: 8

huang S.

Malaysia

Business Traveler

Date of Stay: 04 Jan 2010

 Value for Money: 8/10
 Location: 8/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

Clean, room is spacious, morning breakfast is good

Bell boy insists I should take the Hanoi taxi. I prefer taxi from other company like malinh.

Hotel is at the centre of the city. It is convenient. There are many nice eateries within walking distance. There is also a supermarket nearby. In one evening, I saw four ladies playing violins & cellos on a mini stage. Nice music & relaxing. There is ATM just outside the hotel to withdraw money. Convenient.

5 star hotel?? Guest Rating: 5

sayaka M.

Japan

Family with older children

Date of Stay: 25 Dec 2009

 Value for Money: 6/10
 Location: 6/10
 Staff Performance: 2/10
 Hotel Condition/Cleanliness: 6/10
 Room Comfort/Standard: 6/10
 Food/Dining: 4/10

Goood location - not so far from the Temple of Literature and Ho Chi Minh Mausoleum. The price was resonable.

This hotel cannot be a 5 star hotel,the receptionist was not professional, breakfast was not good.

This hotel is located not so far from the Temple of Literature and Ho Chi Minh Mausoleum. (Yet, it is still far to walk there...) And the price was reasonable. But this hotel cannot be called a 5 star hotel because the hotel staffs, especially concierge, were not professional at all. You cannot expect 5star-hotel services from them. The breakfast was the same all day.

very good Guest Rating: 10

abdulkarim A.

Kuwait

Couple

Date of Stay: 07 Dec 2009

 Value for Money: 10/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 10/10

free wireless excellent service clean room excellent food

none

it was our first day in Hanoi, te check in was done in no time when we showed them our copy of Agoda booking, we put our luggages and though to walk, there were many things so close to the hotel, cause we were in December, weather was so nice and not that cold, i do recommend that hotel highly and mostly i do recommend that travellers to use Agoda cause their evaluation for hotel star are right , anyway we were very happy with this hotel

Hotel Feature Tip : excellent hotel

dirty hotel Guest Rating: 3

danny D.

United States

Business Traveler

Date of Stay: 09 Nov 2009

 Value for Money: 4/10
 Location: 4/10
 Staff Performance: 4/10
 Hotel Condition/Cleanliness: 2/10
 Room Comfort/Standard: 2/10
 Food/Dining: 2/10

I do not like this hotel

Hotel dirty. Front Staff not nice

I rate this hotel as 3 star instead of 5 as claim. Front Staff not good perfom. Hotel very old and dirty. Far away from everything

Nice place to stay for business trip Guest Rating: 8.3

tuyet H.

United States

Business Traveler

Date of Stay: 29 Oct 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

Staff speak English. Nice firm bed. Location is near the office where I work (MoH)

Food is great, but you have to serve Pho yourself comparing to other 5 stars hotels, they would serve and bring it to your table. Staff forgot to deliver newspaper to my room daily.

Nice place to stay, but it wouldn't beat other 5 stars hotels.

Always Horison Guest Rating: 8

olivier B.

Switzerland

Business Traveler

Date of Stay: 28 Oct 2009

 Value for Money: 8/10
 Location: 8/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 6/10

Location, clean and well equipped, rates, business center

Some features are a bit old and could be upgraded. No shower cabin, only bathtub Breakfast buffet

The past 5 years, I stayed at the Horison 5-6 times and always enjoyed my stay there. It's well located, and offers everything a 5 star hotel would without more pretention. The breakfast buffet is not quite to the standard though, and could be improved. But there is a good sandwich bar at the ground floor if one needs a quick bite.

Hotel Feature Tip : Ask for a room at the 2nd floor which have access to own terrace and swimming pool.

Hanoi Horison Hotel Guest Rating: 8.3

lisa H.

Malaysia

Business Traveler

Date of Stay: 18 Oct 2009

 Value for Money: 8/10
 Location: 10/10
 Staff Performance: 10/10
 Hotel Condition/Cleanliness: 6/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

Nice 5-star hotel

A bit rundown

Situated in a quite strategic location, quite near to famous Hoan Kiem lake and the night market, easily can get restaurants/cafes nearby. Services provided is excellent and the transportation like taxi can be easily accessible. Will recommend to friends/relatives if they were to visit Hanoi. Will miss it dearly

Nice stay in hanoi Guest Rating: 9

remko E.

Netherlands

Business Traveler

Date of Stay: 27 Sep 2009

 Value for Money: 10/10
 Location: 8/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 8/10
 Food/Dining: 10/10

Almost in the center of the city.

None

The hotel is good. Nice and clean rooms. The personell is very friendly and cooperative. Breakfast is good. Also the food in both restaurants of the hotel was good. I was only there for a couple of days, but I enjoyed staying there. For future,if I come back in Hanoi, I will try to stay in this hotel again.

West Hanoi Guest Rating: 8.7

kevin F.

Australia

Couple

Date of Stay: 18 Sep 2009

 Value for Money: 10/10
 Location: 6/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 10/10
 Food/Dining: 8/10

Friendly staff Buffet meals excellent

Distance from Old quarter etc. Limited recreational facilities

The hotel is not the most modern in Hanoi, but it is well maintained,clean,friendly,and service was excellent. A la carte food was limited, however the buffets for breakfast, lunch and dinner were all excellent with many choices. The traffic in Hanoi must be seen to be believed, so being some distance from most tourist attractions, meant time was wasted when going sightseeing. Having said that however, the Temple of Literature is within walking distance and is well worth visiting.

Shopping Tip : Bottled water is a MUST in Hanoi. In the hotel it is expensive but there is a small local shop in Cat Linh St that has a good selection at a very low price.

Experience with my first stay using Agoda booking Guest Rating: 8

han L.

Malaysia

Business Traveler

Date of Stay: 29 Aug 2009

 Value for Money: 8/10
 Location: 8/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

The booking give me a very good experience with Agoda. Normally if I booked using voucher, the hotel won't allow me to check in if I can't manage to present the printed voucher, but Agoda booking is very advance, the Hotel already have my name registered into the system, when I told them I forgot to print the voucher, they can verify using my passport and compare with the system and allow me to check in without and hassle. And this hotel is very convenient to go everywhere in Hanoi.

Nil

The website information about the hotel that I booked, is very accurate, and it turn out well too... the hotel experience is very good and it is almost hassle free. The price is also cheaper than what we can get from the hotel directly if we were to book from other website. Agoda is my first experience and I am sure I will continue to use Agoda as my path to book hotel for future too.

Hanoi Horizon Hotel Guest Rating: 8.3

prem K.

Singapore

Business Traveler

Date of Stay: 30 Jul 2009

 Value for Money: 8/10
 Location: 8/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 10/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

Good rooms, at good rate. small minimart nearby for amenities. Good selection of food items

wireless is not suited for video and voice calling over the internet. Should have wired option for those who need it

Very happy with the stay, very pleasant hotel for both the business as well as holiday traveler

Shopping Tip : A small grocery store next to hotel

Hanoi Horison hotel, Hanoi Guest Rating: 7.7

greg W.

New Zealand

Business Traveler

Date of Stay: 20 Jun 2009

 Value for Money: 6/10
 Location: 8/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 8/10

Good top class hotel in general - room quality, cafes, courteous helpful staff, good location, very good fair location for us

Wifi Internet fees are abhorent! Internet should be free and not an extra cost imposed on guests by the hotel. All potable drinking water should also be free. I almost wanted the hotel to change my towel everyday and was not wooed by the environmental message in lieu of these extra costs!

min. 50 words

Hanoi Horison Guest Rating: 7.3

fauzy A.

Malaysia

Business Traveler

Date of Stay: 24 Mar 2009

 Value for Money: 8/10
 Location: 6/10
 Staff Performance: 8/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 8/10
 Food/Dining: 6/10

friendly and helpful front desk

location away from outlets and cafes; furnishings a bit worn out

the front desk manager was v helpful, even upgraded us to a better room. when we wanted to make a day trip to Halong bay, we were told to pay USD 130/pax for private tour, which was outside out budget. However, another staff managed to find alternative at USD 46. we thought that was a bargain. however, upon checking at the tour, the package was sold at USD 30 only. well you win some and lose some.

Sightseeing/Attractions Tip : ask help from the front counter, either for tours or restaurnts.

Good average Guest Rating: 6

sergio M.

Spain

Business Traveler

Date of Stay: 28 Nov 2008

 Value for Money: 6/10
 Location: 6/10
 Staff Performance: 4/10
 Hotel Condition/Cleanliness: 8/10
 Room Comfort/Standard: 6/10
 Food/Dining: 6/10

* General statement: Good. * Good location from airport and for attending exhibitions in International or National Convention center. * Good general service and breakfast.

* Some services like business center, travel desk...need to be improved. * Being a 5 star hotel, is not among the best 5 star in Hanoi.

Horison is a good deal if you are staying a short time in Hanoi and your needs are focused in surrounding areas of town. It is not among the best 5 stars in town, but in case of getting a good rate, it could be a good deal. Not too far from downtown, it doesn't have so hot location as Melia, Somerset or Hilton.

just average Guest Rating: 6

sergio M.

Spain

Business Traveler

Date of Stay: 27 Nov 2008

 Value for Money: 6/10
 Location: 6/10
 Staff Performance: 6/10
 Hotel Condition/Cleanliness: 6/10
 Room Comfort/Standard: 6/10
 Food/Dining: 6/10

* location from airport and convention centers. * Good option if you get a good rate.

* Services like business center, travel desk...must be improved. * It is not among the best 5 star hotels in town.

In case you get a good rate as I did, then Horison is a good deal for Hanoi. If your stay is short, or your location must be close to National or International convention centers, then it is very worthy. If you are looking for downtown location, or for a real 5 star hotel, Horison is not the place to be. Any other like Melia, Hilton, Somerset are offering better services and rooms. Facilities in Horison are average service also and details are not so easy to find in this 4 and half star hotel.

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