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Excellent 8.4
Based on 373 reviews

Recent customer comments

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Excellent



based on 373 reviews
  • Cleanliness 8.5
  • Facilities 8.2
  • Location 9.2
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for money 8.6
  • Food/Dining 7.3

Arnab D.
India
October 22, 2015
A small, clean and friendly hotel
Very clean, Centrally located, friendly staff.
The hotel is not very big. But having said that it is very clean and comfortable. And the best part about it is in a pretty alley bang within the old quarters and 15 minutes from most of the other attractions. We only had breakfast in the hotel, which was very good. The best part of it was that we had a very early morning flight, and the hotel arranged to make breakfast for us at 5 am, while their actual breakfast starts at 6. Would love to stay there again.

Theresa A.
Philippines
October 01, 2015
Best value for money
The staff's friendliness, the cleanliness of the room/facilities, and value for money

Susan B.
United Kingdom
September 20, 2015
Impressive in name
Very helpful staff.

ori E.
Israel
August 26, 2015
a very nice little hotel in perfect location
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super friendly superb service. perfect location. nice breakfast but dining room is a little small and sometimes you have to wait for a table. i would definatly stay there again.

roddy G.
Malaysia
August 24, 2015
location and good staff
location and staff
need to improve properly maintain the AC unit regularly and immediately. Trouble get correct temperature on both room i stay in.

Sharon F.
Australia
August 19, 2015
This hotel is first class.
The included breakfast was fantastic. Great choice of buffet style food, and also the menuThe staff were always t. The staff were very friendly and helpful and were open for negiotation. Good location
The staff were always there, enquiring if they could be of any assistance. Umbrellas were available for client use. This hotel had a great choice of breakfasts available. The staff had a very good command of the English language. It is in a great location. The rooms we occupied had everything we were used to, plenty of room, comfortable beds, plenty of hot water, free Wi-Fi, internet. The rooms were very nicely presented

Vinh L.
Vietnam
July 14, 2015
Worth to stay
price, location, staff

JOSE R.
Mexico
July 13, 2015
very good
size of the room, and breakfast
the staff a very , very kind people, and nice specially the girls in the front desk

Brian K.
United States
July 08, 2015
Hanoi
Service, quiet, location
Very nice. We were greeted by the staff who were expecting us. Very friendly, personal service, quiet, nice atmosphere, great location. Really enjoyed and highly recommend. I plan to be back!

Heather E.
Australia
April 06, 2015
They go that extra mile.
The staff, value for money, in a great location.
We arrived on the early morning train from SaPa and despite the hour we were given a room to rest up in at no extra cost, moving to our reserved room later in the day. The staff were delightful and friendly, especially the reception staff. Breakfast was plentiful, varied and delicious. This hotel is in close proximity to the old quarter, and just a short walk away is a variety of good restaurants, a lake and good bank facilities. Our room was clean and comfortable. There was nothing bad about this hotel. When I left one of the reception staff actually came out and waved me off, it made my day even better.