Hanoi Lake View Hotel, Hanoi

Overall, it is quite worth if you see that it is much more inexpensive. Friendly staff quite makes up for the many things lacking in this hotel.

Although I didn't end up staying in the Hanoi Lake View as long as I had intended I was genuinely surprised at the level and quality of services provided by the staff at both front of house and back of house. The individual who introduced himself as the owner was extremely cordial and all of the staff members were tremendously accommodating in making my brief stay all the more enjoyable. I highly recommend this hotel as an affordable, enjoyable hotel experience.

The hotel was OK; manyshops around and many nice restaurants; the lake is in front of the hotel and gives relax mood during staying at the hotel; the busy area is close near and many shopping in s short distance by taxi; no need long walking to the shopping mall and the downtown. The staff was very welcoming and speaking well English and the room was very convenient with internet access. Lobby staff was OK and professional. The room was clean always with ability to open window and get a fresh air and getting the spirit of Hanoi.

I will go back to the hotel again in future.

quite far from old quarter and taxis seemed to change in price quite a lot on the meter which was weird, cabbies seemed to never have 'change' either! reception offered to get us waterpuppet tickets but had forgotten so meant we couldn't go as you have to get your tickets early in the day, so make sure you do if you want to see it, i was very disappointed that we didn't. staff made every effort to speak english. there was a good breakfast selection and plenty to eat!

staff were very welcoming and made every effort to speak english, we spent 2 nights here and it was a fair walk to the old quarter, also taxi's seemed to differ in price quite a lot on the meter which seemed strange. Reception offered to get water puppet tickets for us for when we returned from Halong Bay but had forgotten when we got back which meant we could not go as the tickets sell out by lunch time. If u want to see the water puppets get there as early in the day as possible as you cannot buy them from anywhere else in Hanoi.

I think that this hotel's cost performance is good.

We were reasonably happy with this hotel although we got off to a bad start. We had arranged for a transfer from the airport as there was five of us but it did not turn up and we had to make alternative arrangements. This was a little disconcerting as the driver attempted to take us to a different hotel altogether. We had also booked a tour to Halong Bay the following day and asked one of Lake View's staff to confirm it. This was done apparently, but the van never turned up. The hotel then offered to book us another tour ($15 dearer than the original) which we felt we had no option but to accept. On return, we went to the original operator's office (we had paid a $100 deposit) and they told us we had not confrimed, but then, conflictingly, said we weren't there when they came. Don't really know what happened, but were, perhaps unfairly, a little suspicious of the hotel. Everything else fine.

４泊の予定でしたが１泊で残りはキャンセルしました。この品質でこの値段はありえません。２０ドル以上は出せません。

Having read the previous reviews of this hotel, my expectations of the hotel was rather high. However, I was more than a little disappointed by the condition of the hotel and service from the hotel staff. Mind you, the staff are friendly and always helpful but I think they lack proper organizational skills, so the front desk is chaotic during check-in or check-out. I was rather shock to discover that they wanted to check-in another guest into our rooms during our stay there! The City View Deluxe rooms were decent but has room for further improvements. Suggest you spent a little more and stay in the Lake View rooms, they are much better than the City View rooms. I suspect most guests would be happier.

As a boutique hotel, it is excellent. Staff is very friendly and helpful. Breakfast is simple and adequate. Location wise, not so ideal. Its quite far from the old quarters and you need to take a taxi everytime you go out. The normal taxi fare to the old quarters is 35,000 Dong. However, when we took a taxi back in the evening from the old quarters, the taxi meter register a fare of 50,000 Dong! Same distance travelled! If you want peace and quite, this is the hotel for you.

When I was in Hochiminh City, I stayed in Chancery Saigon Hotel with the same price. Chancery was really good for this price and I expected this hotel comparable to Chancery. But it was not. The room is small, the staff is not trained well, the breakfast is poor. I also use the laundry service but my trousers was lost.

From this room at the front side, we had a nice view on the lake, a nice balcony, and the insulation of the windows at the street side was good enough to dim the street noise. The hotel is not in the old city, we had to walk for about 15-20 minutes to get there. Not much choice for breakfast.

Although the hotel has been up dated physically the running of it hasn't. It has the potential, but needs a completely different management style to be a winner. Currently I would not go back. For example lovely bathroom with power jet shower. Get out and expect to grab big fluffy towel and get very thin old one. Bed looks good but it has to be the hardest bed I have ever slept in and I like a hard bed. Pillows were very bouncy - I kept falling off them. The biggest problem was our passports. We arrived and handed them in. We were told we could have them in half an hour. Went to ask for them to be told that they were not ready and to go back in an hour. Did so and they were not ready and were offered them to get money but had to hand them back when we returned. Declined this to help the process and went out. Returned and this is now 3 hours later. Asked for passport and told it would be ready in half an hour. Went back in half an hour now somewhat concerned. I was told I couldn't have our passports until the next day. Having stayed at the Elegance 3 who took 5 minutes to process the passports I became somewhat alarmed so said I wanted them several times as I kept being told I couldn't have them. Then an older brother came to reception and said I could have them and in less than 3 minues they had been checked. I watched the lad do it - all he checked was our names. So why take so long? Breakfast was a truly help yourself. Nothing was offered at the table as one would expect coffee and tea to be. We got on with it as the famiy got on with their tasks. The fabric of the hotel suggests a 3 star but the way it is run is still in 1 star. They have not taken a leap to attract the business community who they wish to attract. This hotel needs the Hotel Inspector to kick it into the good hotel it could be. There are snagging issues that have not been addressed ie our bathroom room leaked water from it.