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Very good 7.5
Based on 311 reviews

Recent customer comments

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Very good

based on 311 reviews
  • Hotel Condition/Cleanliness 7.2
  • Facilities 8.0
  • Location 7.9
  • Room Comfort/Standard 7.7
  • Service 7.9
  • Value for Money 7.8
  • Food/Dining 6.8

Clarice N.
February 14, 2015
Cheap and good!
friendly staff, clean, cheap

Jasper G.
January 31, 2015
Great experience!
Location, staff friendliness, and comfort
We felt very welcomed once we entered the hotel. We arrived at about 2am. The staff were very accommodating helping us even if we arrived at an unexpected time. Location is perfect where food and places to visit are accessible. Staff also helped us in regards to the places to visit in the nearby area, suggesting good places to eat, and informed us off deals regarding other destinations such as Halong Bay tours. They also were helpful when we needed some other things. I will definitely come back and stay here again, also recommend it to others.

To H.
December 16, 2014
Very uncomfortable experience
Nothing nothing and nothing

Edwina L.
United Kingdom
December 13, 2014
One of my best ever hotels
amazing staff, lovely room, thrilling location
This was an unforgettable stay. The staff were lovely and an absolute delight to spend time with, the room was fabulously large and comfy with tables and a massive old sofa, and it's in old Hanoi which must be one of the most exciting cities on the planet. The location is quirky - right by a main road and underpass alive with the permanent buzz of scooters. If you don't like the sound of scooters, you just won't 'get' Hanoi. Loved it - would definitely go back.

Toby C.
United Kingdom
December 01, 2014
great location and staff but bit shabby
staff, location, staff
For what we paid it was OK, staff were excellent but its looking shabby and in need of a return. Great location in old quarter, noisey at night though and from about 5am. We did not open the shutters of our room as very close to wall so no view. if you are looking for hotel that was top notch 20 years ago then its great value

yang C.
November 23, 2014
people over at the hotel is really fantastic.
polite, smiling face n very courtesy
Can recommend worth for vaule no doubt 3star hotel

Alan M.
November 17, 2014
A quirky hotel that keeps drawing me back
The quirkiness of the never know what you are going to get, the staff and especially Phuong, an value for money
We really enjoyed staying here. This is my second trip in 2 years in Hanoi and wouldn't stay anywhere else. Great staff and location, I never fail to be amazed at the variation in the rooms. I had warned my wife that I had no idea what kind of room we would get. What we got, we loved. Definitely stay here again

Winston T.
November 10, 2014
Is big and staff are friendly
It is big and staff are friendly I think that all
Beside the furniture abit 'old' and there is lizard the rest I actually ok with it

Michael L.
United States
November 09, 2014
Good hotel, best staff ever
Staff, location, price
Everyone talks about the staff at the OQ. I wish I could get my family to treat me as warmly and considerately as the staff here does. The manager Linh (he tells you to call him "Steven", but if I wanted to call people Steven I would have stayed in California), the desk clerks Buu (I think -- she told me to call her "Clouds") and Phương (I wanted to call her "Phoenix", which is phượng in Vietnamese, but the other guests were agitating for "Flora" or "Felicity"), and the bellman Trương (pronounced, Phương explained, as "Chom") all went over the top to keep me happy. The location is very good -- right at the edge of the Quarter, so it's convenient to all the shops and restaurants, but still accessible to transport. Some of the rooms are a little faded-elegant, but Linh assures me that since the ownership change last week (late October, 2014), substantial renovations are in the short-term plans.

Charles B.
United States
October 21, 2014
large rooms, free breakfast, unbeatable price!
see title!