| Very good staff |
Guest Rating: 8.7 |
mehry N.
|
 Switzerland
Couple
Date of Stay: 06 Jan 2010 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
4/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
10/10 |
|
The staff are very helpfull as much as they can influence Cleanliness was poor. Water pressure awful We stayed 2 nights at the hotel not because of the hotel but beacause Hanoi didn,t have enough attraction for us.
Sightseeing/Attractions Tip : I bought our trip to Ha Long Bay which was exellent. Hotel arranged our trip to Hue' and Laos. This part was not worthy and sometimes awful
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| Review for Hanoi Palace Hotel |
Guest Rating: 4.7 |
wu P.
|
Other
Date of Stay: 03 Jan 2010 |
| Value for Money: |
|
4/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
2/10 |
| Room Comfort/Standard: |
|
2/10 |
| Food/Dining: |
|
4/10 |
|
- Very friendly and helpful staff
- Good location (close to Old Quarter area)
- Poor hygience condition in the room (insects on bedsheets, cups with stains, etc)
- Non-functional socket and phone
- Execessive noise past mid-night due to neigbouring night club
Hanoi Palace Hotel is situated in a very convenient location with ample street food choices and foreigner-friendly pubs in the proximity. It's ideal for traveller who'd like to explore the "city centre" on foot.
Amenities-wise, it's really underequipped and cleaniness of the hotel is a major issue I had. The bed sheets in my room had several corpse of insects; room is poorly lighted and the hotel phone wasn't even plugged in. On top of that, my friend and I were bombarded with the disco-music from next door during our stay and has caused great disturbance to our sleeping quality. The staff, however, was enormously friendly and helpful.
|
| Didn't stay but with encouagement they were helpfu |
Guest Rating: 5.3 |
trudie V.
|
 New Zealand
Couple
Date of Stay: 02 Jan 2010 |
| Value for Money: |
|
6/10 |
| Location: |
|
6/10 |
| Staff Performance: |
|
2/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
|
6/10 |
|
I didn't stay in the end as the Vietnam Visa process was a nightmare and didn't work out. At one stage I requested that the hotel change my dates as it looked like i could arrive later. At first they wouldn't do it but after i told them I would be reviewing thier service on Agoda - irrespective of whether I stayed or not (as i'd paid anyhow) they changed thier stance.
Overall i'd say they weren't willing to help until I jumped up and down, sent an email to the GM stating that i'd write a review. Then they helped.
|
| noisy till midnight |
Guest Rating: 8.3 |
xue Z.
|
 China
Couple
Date of Stay: 30 Dec 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
room is big.
convenient place in old quarter a very noisy pub downstairs. pub turns off music at 12am. you have to tolerate it. the hotel is in good place in old quarter. when you step out, you will see many travel agencies, small shops around. very near shopping streets and the Huem Kim Lake.
but I cannot tolerate the noise downstairs in the pub.
Restaurant Tip : be careful of street snacks. you have to ask about price first and then eat, or you will be charged a very high price.
|
| Great location, not for the light sleepers |
Guest Rating: 8.7 |
ben W.
|
 Australia
Couple
Date of Stay: 26 Dec 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Location is great and the staff are very helpful. There is a nightclub next door which plays loud music and can be heard at night from your room. This hotel is a great option for staying in the Old City of Hanoi. The staff are helpful, the price is great and the rooms are clean and have everything you need. The tourist office in the hotel is also very good.
Shopping Tip : Due to this hotel being in the Old City of Hanoi, it is among the 36 streets, which sell a great assortment of items, clothing and souvenirs.
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| HANOI PALACE HOTEL |
Guest Rating: 9 |
ramesh N.
|
 India
Solo Traveler
Date of Stay: 05 Dec 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
4/10 |
|
Great location,in the old quaters and near the lake.Good sevice, staff very friendly. Great location and service.Friendly staff.
Shopping Tip : Shops and restaurants all over just outside the hotel.
|
| won't stay again |
Guest Rating: 4.3 |
eng Y.
|
 Malaysia
Family with young children
Date of Stay: 01 Dec 2009 |
| Value for Money: |
|
2/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
2/10 |
| Room Comfort/Standard: |
|
4/10 |
| Food/Dining: |
|
4/10 |
|
Location good as near to water puppet show(10 min walk),near to Saturday night market(5 min walk),near to various food stores easy to have meal. worst disco at ground floor where so so noisy till midnight.didn't really clean up the room where full of ants.Fruits provided but not fresh.PC provided but out of order. after found out the property cost of Hanoi especially at old quarter,then we knew why the hotel so expensive if compare to the grade stated.
old quarter having lots of motorbikes with horns seriously.
Sightseeing/Attractions Tip : water puppet show can be reach within 8 min walk.
|
| Hanoi Palace Hotel |
Guest Rating: 8.3 |
sajai S.
|
India
Solo Traveler
Date of Stay: 01 Dec 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Location, can arrange trips from the hotel, friendly and have a club. The Hotel is located at a very nice place buzzing with western and other tourist. Lots of nice cozy restaurants near by. Number of small markets within walking distance for gift shopping. We arranged for the Halong Bay trip from this hotel through the APT Travels. But we didnt get the promised satisfaction as they didnt take us to some places mentioned in their broucher.
|
| Hanoi Palace Hotel |
Guest Rating: 6.7 |
tuan C.
|
Australia
Couple
Date of Stay: 30 Nov 2009 |
| Value for Money: |
|
6/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
|
6/10 |
|
-Location
-Friendly staff
-Small room
-A bit musky smelling
-Not a good choice of breakfast menu
The Hanoi Palace Hotel was warm and welcoming. The staff were helpful and good with the service.
The hotel is situated right in the OLD QUARTER, so the location was excellent for shopping, sightseeing and restaurants as it was just a stroll down the street. It could have better lighting throughout the rooms and the hallways as well as the lobby. It felt dark and a bit depressing. But the staffs vibrant and cheeriness made up for that.
I would give this a 7.5/10.
Sightseeing/Attractions Tip : Situated in the OLD QUARTER, you get to explore the history and culture of the city as its a walk from the hotel. The shopping was fun, and the Hoang Kiem Lake was a nice sight to see in the hustle and bustle of Hanoi city life.
|
| Hanoi Palace Hotel |
Guest Rating: 6.7 |
raymond L.
|
 Singapore
Business Traveler
Date of Stay: 20 Nov 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
4/10 |
|
It is okay for the price being offered.
|
| Hanoi Palace is cheap for a reason |
Guest Rating: 5.7 |
daniel B.
|
Australia
Couple
Date of Stay: 16 Nov 2009 |
| Value for Money: |
|
4/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
4/10 |
| Room Comfort/Standard: |
|
4/10 |
| Food/Dining: |
|
6/10 |
|
Great location and close to the buzz of Hanoi's busy streets.
The staff were very nice and helpful. Above a nightclub and the music pounded up to the second floor with ease. The windows were compltely bricked in so no fresh air at all. The bed was incredably hard even for Vietnam standards. Roadworks at night and jack hammered all through the night. Above a nightclub and the music pounded up to the second floor with ease. The windows were bricked in. Great if you want to sleep during the day but bad if you enjoy breathing fresh air. The bed was incredably hard even for Vietnam standards. Luck we weren't in a front room as the do roadworks at night and jack hammered all through the night. you get what you pay for. It could have also just been their worst room... But I doubt it..
Restaurant Tip : Go eat at Bar 69!! Awesome food.
|
| good location & Value Hotel |
Guest Rating: 5.7 |
fui F.
|
Malaysia
Family with young children
Date of Stay: 08 Nov 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
4/10 |
| Room Comfort/Standard: |
|
4/10 |
| Food/Dining: |
|
4/10 |
|
good location, near to restaurant and tourist centre especially original SinhCafe was just 2 mins from the hotel. hotel not up to expecation. poor maintainece, breakfast normal. noise from disco downstair but will stop after 12mid night. if you travel with budget, this hotel is suitable however not for family. the staffs are quite good only cant speak good english.
Shopping Tip : the night market is quite near to this hotel as well as a lot of tourist centre. i prefer to go sinhcafe for travel arrangment.
|
| Hanoi Palace Review |
Guest Rating: 3.7 |
ralph W.
|
 United Kingdom
Couple
Date of Stay: 05 Nov 2009 |
| Value for Money: |
|
2/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
2/10 |
|
| Hotel Condition/Cleanliness: |
|
2/10 |
| Room Comfort/Standard: |
|
2/10 |
| Food/Dining: |
|
6/10 |
|
I left the hotel within 30 minutes of checking in. There was a kettle but no tea cups or tea and coffee. There were no bedside lights. I had booked and paid for a city view room but was told this would be 10 dollars more. As the Cons above. I found an alternative hotel quickly and have complained to Agoda via e mail about the state of the Hanoi Palace. It is nothing like the write up!
|
| Nice location but not too good othervice. |
Guest Rating: 5 |
tero N.
|
 Finland
Couple
Date of Stay: 20 Oct 2009 |
| Value for Money: |
|
4/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
4/10 |
|
| Hotel Condition/Cleanliness: |
|
4/10 |
| Room Comfort/Standard: |
|
6/10 |
| Food/Dining: |
|
4/10 |
|
We got "upgraded" to "better" room in checkin in some reason. The room was extremely noisy and there was ants and a really big dead spider in the room. Once the buffet breakfast was ended before it should. Cook made something to us but she seem a little angry. We were on time. No restaurant in hotel but there is room service though.
|
| Hanoi Palace Hotel |
Guest Rating: 3 |
gregory H.
|
 Canada
Other
Date of Stay: 03 Oct 2009 |
| Value for Money: |
|
2/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
2/10 |
|
| Hotel Condition/Cleanliness: |
|
2/10 |
| Room Comfort/Standard: |
|
2/10 |
| Food/Dining: |
|
2/10 |
|
Dirty. The price is way to high for the shape the place is in. The night club at the hotel is very loud and It was hard to sleep. Its dirty and run down.
If you are thinking of staying here DONT!!!!! Stay somewhere else
Hotel Feature Tip : There is no lift so you must walk up a flight or two
|