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Recent customer comments

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Exceptional



based on 746 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 9.3
  • Food/Dining 8.5
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KIM G. from United Kingdom
Families with older children
Stayed 3 nights in March 2013
very good value for money.
location, friendly staff, very clean room.
Everything we asked for was provided. Trips to Ha Long Bay and and airport pick ups..
Reviewed April 08, 2013

Mary Q. from Ireland
Couples
Stayed 3 nights in March 2013
a great hotel, central, lovely heplful staff
Breakfast, staff, room
Reviewed April 03, 2013

Jessie W. from Singapore
Couples
Stayed 3 nights in March 2013
Clean hotel, Wonderful Service
Helpful staff, clean rooms, good location.
We had a wonderful 4D3N, all the staff answered our questions with patience and clarity. We even had a nice surprise when we arrived as we are on our honeymoon. My husband and I loved the cake, top quality! I will most definitely recommend it to everyone.
Reviewed March 27, 2013

Sandeep B. from Australia
Solo travelers
Stayed 2 nights in March 2013
Attentive staff that cannot be compared. A
Staff, Freindlyness, breakfast
Reviewed March 22, 2013

neville R. from United Kingdom
Couples
Stayed 2 nights in January 2013
Excellent service at nice hotel
Lovely room great service from staff attention to details
Reviewed March 21, 2013

Margaret J. from Australia
Couples
Stayed one night in March 2013
Fabulous
Room size,Quality Ammeneties,Quality Service
Everything was of exceptional standard. We were only disappointed that our stay was shortened because of health concerns.A very impressive property!
Reviewed March 18, 2013

Aigul M. from Kyrgyzstan
Solo travelers
Stayed 3 nights in March 2013
Wonderful experience
Friendly and efficient staff, clean room, convenient location
Reviewed March 17, 2013

Steve C. from Switzerland
Couples
Stayed 3 nights in May 2012
Great second stay
superior room, great staff, good location
second stay at Meracus Hotel after our trip to Hoi An. We were upgraded to a superior room, bigger and brighter. Once agin everything was perfect thanks to the very professional staff
Reviewed March 16, 2013

Steve C. from Switzerland
Couples
Stayed one night in May 2012
Great staff, good location and nice room
value for money, location, staff friendliness
we had a great time at Meracus hotel. The staff was adorable and helpful. Our room had no window but it was nicely decorated and comfortable. The location is great, near shopping areas,water puppets theater and old city. Many good restaurants nearby.
Reviewed March 16, 2013

Tameem K. from Australia
Couples
Stayed one night in March 2013
Brilliant staff and nice hotel.
Staff, cleanliness, location
Reviewed March 14, 2013