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Exceptional 9.2
Based on 739 reviews

Recent customer comments

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Exceptional



based on 739 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Staff Performance 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

10 Ronald S.
United States
January 24, 2013
Hotel is perfectly located
Lovely hotel with the friendly staff
This is the best hotel we stayed on our 100 day trip. The hotel is only 2 streets from the lake, and all shopping and restaurants are right there, within a few blocks. The breakfast was great and the staff is very friendly, and seemed to love to help you.

9.7 Chris H.
New Zealand
January 23, 2013
Great hotel, great location, five star service
service, location and breakfasts
Rooms were fairly small but well equipped with in-room internet/laptop. Very clean with modern bathrooms. Breakfasts were excellent with a large selection that changed daily. The location could not have been better - close to the lake and in the heart of the old quarter. Over our trip we stayed in a mix of three to five star hotels. The service at Meracus was just as good as any of the five star hotels that we stayed in - they offered to book tours for us, gave us lots of inforation about the local area (places to visit, where to eat, how to cross roads etc), held our bags when we went to Halong Bay overnight and offered us use of their facilities to freshen up after we arrived back at the hotel to pick up the bags after our trip. The one downside was the noise early in the morning coming up through the central stairwell - easily manageable with earplugs however. Highly reccomend and will stay again.

8.7 Xiuhua S.
Singapore
January 18, 2013
Great location, great service
Service
We booked this place for a stay before exploring Halong Bay. Although the room is rather small, the hotel more than made up for it with its service. The hotel also provided a laptop for our use, which was great! The service is excellent and the staff there are very friendly and speak good English. We were so psyched that we had booked the place!

8 Xiuhua S.
Singapore
January 18, 2013
slightly small rooms, but great service
service
we booked this place for a stay before exploring halong bay. although the room is rather small, the hotel more than made up for it with its service. the hotel also provided a laptop for our use, which was great! the service is excellent and the staff there are very friendly and speak good english. we were so psyched that we had booked the place!

9.7 Graeme O.
United Kingdom
January 18, 2013
Superb staff, couldn't have been more welcoming
Accomodating staff, location, price
By far the least expensive hotel of our trip, but recieved the best service. Staff were very friendly, flexible, professional. They always went the extra mile and very conscious of keeping this high reputation.

9 Leo M.
Malaysia
January 18, 2013
3 star hotel with 5 star service
Good location, great Service, very clean room, nice breakfast
Obviously all hotel staffs are highly trained. My first impression of this hotel was good when I saw 2 staffs ran out from hotel (Really, they ran) to pick up all our luggages when we arrived at their door step. All staffs were very polite and always smiling. The staffs at the counter answered all our questions very patiently. Thumbs up and definitely will stay at this hotel again next time.

10 Philip N.
New Zealand
January 17, 2013
Simply the best..you wont find a better hotel
great location in old quarter,staff are the best and breakfast is fantastic
we couldnt have wished for a better hotel for our stay in hanoi,everything was perfect from the moment we arrived....thankyou soooo much

10 Katariina K.
Finland
January 16, 2013
The best service in town and excellent location
Extremely helpful staff, comfortable rooms with nice extra touches to welcome the guests, tasty various selection for breakfast
Meracus Hotel staff made our stay the most easygoing we could ever hope for. We travelled all around Vietnam and despite many friendly hotels, Meracus staff was by far the most helpful in anything imaginable. The staff helped us organize a range of things from repairing luggage, to booking train tickets, to booking waterpuppet theatre tickets, to hotel reservations in another city on short notice on New Year, to booking a suitable Halong Bay cruise, and to allowing for a shower after check out on the day of departure. The hotel was in excellent location in the old town and there was plenty of selection for breakfast. The room was also comfortable with airconditioning and a nice bathroom and extra nice touches included complimentary fruits, a laptop in every room (+wifi for your own computer) and a welcome letter on the bed with useful information. We would recommend Meracus Hotel for everyone who wants a pleasant stay in Hanoi, couples any age or families.

6.7 Yeung C.
China
January 15, 2013
Charming little hotel for the price you pay
Neat room, good breakfast
Situated in the city of Hanoi and within walking distance to Huan Kiam Lake, Meracus is fairly convenient to get to. Unfortunately because of its location, you would still hear the traffic noises throughout the night even if we were on the 7th floor. The room itself is small, but it is neat and tidy, and has a certain charm to it. However the knowledge of the hotel staff could be improved; we asked them how to get to Fanny Ice Cream Shop, and this lady staff pointed it out on the map (somewhere near the lake). We followed her guidance, walked around the entire lake, and still couldnt find it. Sadly we went back to the hotel and looked it up online, only to realize the shop has moved to another location about a month ago.

9.3 Palle N.
Denmark
January 12, 2013
Spotless
Location is perfect
Location is the best. Clean, excellent shower and superb service! Just book