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Exceptional 9.2
Based on 739 reviews

Recent customer comments

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Exceptional



based on 739 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 9.3
  • Food/Dining 8.5

Jue C.
Singapore
March 29, 2016
Excellent location and service
Location, service, value for money
We had booked two nights stay with Meracus Hotel. On our first night, we arrived late at the hotel after our Sapa Express bus dropped us off a street away. The hotel is located near the Hoan Kiem lake. We had stayed in Hotel Meracus 2 during our previous trip to Hanoi and we were excited to experience Hotel Meracus on our second trip to Hanoi. Upon our arrival, we were informed that the previous guest occupying our room had not checked out as he was hospitalized due to food poisoning. As there were no other available rooms in the hotel, they arranged for us to spend the night at a neighbouring boutique hotel, HM Boutique Hotel, just a couple of steps away on the same street. We were disappointed but we were promised a free upgrade to the junior suite at Meracus Hotel for our second night. Next morning, Meracus Hotel called us promptly to inform us that our room was ready for check in whenever we were ready. We had breakfast at HM Boutique Hotel (which wasn't good) before moving over. On arrival, the hotel staff took time to explain the surrounding to us (including providing a map). There were rose petals laid out on our bed, as well as in the bathroom sink. The junior suite was spacious and we had a large balcony to ourselves. The hotel also provided a laptop for usage during our stay. However, it was quite useless as the internet connectivity was poor (wifi works better on the phone). Hot water for the shower takes some time to warm up. We had arranged airport transfer with the hotel for our return flight (400k vnd). As we had to leave the hotel very early in the morning, the hotel packed breakfast for us for our journey. Overall, we had a very pleasant experience during our stay in Hotel Meracus. Slightly wished that we didn't have to be moved to another hotel but the circumstances were unfortunate. For the price of the hotel, can't be complaining much. Service was excellent and will definitely recommend this hotel.

Leonie P.
Australia
March 29, 2016
Beautiful room, terrace and friendly staff
The room was beautiful and the staff very accommodating and easy to converse.

Leonie P.
Australia
March 29, 2016
Excellent room and service
The room was beautiful and the staff very accommodating and easy to converse.

Virginia R.
Australia
March 21, 2016
A great place to stay all round
Staff, location a

thanasit C.
Thailand
March 13, 2016
Nice staff and worm welcome
Superb, Excellent Services mind , Recommended
Very Good

Clifford A.
United Kingdom
March 07, 2016
Great staff, location, lovely rooms
The hotel is located a few minutes from Hoan Kiem Lake as well as the Old Quarter - the staff are very helpful, the rooms are lovely and the breakfast is very nice - I thoroughly recommend this hotel.

Ee-Lyn T.
Australia
March 02, 2016
Amazing!
Exceptional customer service; Location; Breakfast
5 star quality hotel. We can't fault this hotel. Amazing.

Jovy S.
New Zealand
February 21, 2016
Awesome
Staff are hospitable; good location; great infrastructure
Just right and different front other hotel . I would love to stay again in the future...

Massimiliano G.
Italy
January 31, 2016
Good location
Location is very good, close to the old quarter and just few minutes walk to the lake. I would improve service and choice for breakfast.

Philip S.
Australia
January 31, 2016
Great location, the best shower head ever
Location, shower head, beds
Absolutely no negatives at all. Staff was nice and friendly. Beds were comfy. And the shower head is the best ever. There is a top one and 3 in the middle which sprays horizontally. There were free water, fruit and snacks, other hotels just gave free water. Location is right in the old quarter and beside the lake. I stayed at 2 hotels in hanoi. Oriental central hotel ( ranked 2 on tripadvisor) and this one. Its was the same price and this one was heaps better even though it is lower ranked.