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Brian V.
Groups
France,
May 23, 2013
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Great hotel for short stay
Centrally located, very friendly staff, nice and clean room
9.3
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Sang H.
Groups
South Korea,
February 21, 2013
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I arrived early in the morning.
and then thay helped us for early check in.
and very kind and friendly.
I hope I can go again soon
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Zheni G.
Groups
China,
February 09, 2013
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Small room but very good service
8.3
The room was smaller than I expected before, and it costed me around 18 USD by taxi to go to this hotel.
Good location, but the room has a small window without good view. The staff can speak good English.
Sightseeing/Attractions Tip:
Very close to the Lake.
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Maureen A.
Groups
Philippines,
January 15, 2013
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Small Details Make a Good Difference
Helpful, accommodating service; well-appointed rooms with attention to details; varied breakfast menu
9.7
Meracus Hotel was properly located, just a short walk away from Hoan Kiem Lake. The personnel were attentive, respectful and helpful, and the lovely small details in the rooms - from the flower petals strewn on the bathroom sink and bed, to the 'thank you' pastry and card - makes the hotel a welcome reflection on the wonderful Old Quarter of Hanoi.
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Graeme O.
Groups
United Kingdom,
January 10, 2013
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Superb staff, couldn't have been more welcoming
Accomodating staff, location, price
9.7
By far the least expensive hotel of our trip, but recieved the best service. Staff were very friendly, flexible, professional. They always went the extra mile and very conscious of keeping this high reputation.
Sightseeing/Attractions Tip:
Good central location at the bottom of the old quarter/ top of the lake means everything was easily walking distance
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Leo S.
Groups
Malaysia,
January 01, 2013
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3 star hotel with 5 star service
Good location, great Service, very clean room, nice breakfast
9
Obviously all hotel staffs are highly trained. My first impression of this hotel was good when I saw 2 staffs ran out from hotel (Really, they ran) to pick up all our luggages when we arrived at their door step. All staffs were very polite and always smiling. The staffs at the counter answered all our questions very patiently. Thumbs up and definitely will stay at this hotel again next time.
Hotel Feature Tip:
If you have a Citibank saving account, make sure that you activate the overseas ATM withdrawal function, as there is an ATM machine right in front of this hotel
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Frederico O.
Groups
Brazil,
December 29, 2012
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Cozy hotel with a great service!
Location, confortable rooms and bathroom, nice breakfast, very friendly and helpful staffs.
10
So far, the best stay I`ve ever had in Hanoi, thanks to a many good things, but in special my stay at Meracus Hotel. This is really a small hotel with a five star service. The confort in the bedroom is a must. Very clean bathroom with many towels and facilities. Personal laptop in room, small balcony, coffee and tea facilities, etc, etc! I`d like to stay there again as soon as possible!
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Mark L.
Groups
Australia,
September 29, 2012
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New Hotel, amazing staff
Great location, staff went extra mile
9.7
New hotel, right in the action. Was given laptop computer in room, Very clean, highly recommend this hotel
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Georgia H.
Groups
Australia,
September 09, 2012
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Just like the photos!
Great breakfast, good location, beautiful foyer, friendly staff
9.3
We were pleasantly surprised, this hotel looks just like the photos online! The foyer is beautiful and the rooms are clean with nice, comfortable beds. They do a great and varied breakfast (the yoghurt is lovely). Location is convenient to the lake and the old quarter and not too noisy at night. Very friendly staff happy to help out.
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Cheah C.
Groups
Malaysia,
September 01, 2012
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Great location but room without view
Few mins walking distance to water puppet theatre
7.7
this hotel is situated in one of the busiest part of old quarter. the location is great as the famous water puppet theatre is just a stone’s throw away. my room is clean, nicely decorated and spacious enough for 2 twin beds. however, there’s no window/view (not sure about other rooms). it comes with ample amenities but the pc provided does not work. the hotel staff especially the front desk is very friendly and professional. we were provided with a welcome drink & towel upon arriving and a map detailing the area (restaurants, sights and even directions on how to cross the streets!). the complimentary breakfast is sumptuous (ranging from le cordon bleu to local vietnamese delicacies) but was served in the basement with little ventilation.
Restaurant Tip:
Cafe Pho Co which is located at Hang Gai street (near the hotel) is a hidden gem. Hidden in the back, you have to go through the silk store to enter. It offers a nice view of Hoan Kiem lake! Must-try is their coffee with egg white.
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