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Very good 7.4
Based on 125 reviews

Recent customer comments

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Very good

based on 125 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.7
  • Location 7.5
  • Room Comfort/Standard 7.9
  • Staff Performance 7.1
  • Value for Money 7.4
  • Food/Dining 6.7

8.7 rogier D.
September 19, 2015
Nice simple hotel at West Lake
location, service, value for money
I stay here quite often actually, whenever I need to be in Ha Noi. Great location, excellent view of westlake, good service, ok restaurant... nothing to complain really especially considering the rates per night.

7.3 Wee N.
September 05, 2015
Solid 3 Star Hotel
location, breakfast, staff friendliness
Price for hotel is reasonable for what it offers. Had a good 1 night stay in Hanoi. Easy to find, good restaurants, bars and spa all within walking distance. The dining room faces a green field at the back of hotel which gives a tranquil feeling while having your meal. Room was a decent 3 star standard, though the toilet could use a little refurbishment. Hot water easily available for shower. Ventilation fan in toilet making a whirling noise, needs to be fixed. Overall, would return to stay. Thank you Paloma!

7.3 Ngoc H.
August 19, 2015
Quite and clean
Quiet. Clean. Friendly

5.3 vinod B.
July 22, 2015
did not stay much in the hotel. just came in to sl

8 Rachel M.
United States
July 20, 2015
Paloma hotel review

8.3 Bernardo S.
June 21, 2015
Staff very warm and pleasant
All the staff members , especially the 2 young women were very helpful and tried to help us promptly with every request.
We were sorry we didnt choose the lake view.the rooms there were better and larger with stunning view. But altogether had a very comfortable and pleasant stay

South Korea
April 27, 2015
so good
clean silent small

7.3 Paul F.
United States
March 13, 2015
Good spot on West Lake
chea,p clean, breakfast

7 Anna H.
New Zealand
January 10, 2015
Best Pho Breakfast in Hanoi
Pho for breakfast. Location is great, close to some amazing bars and restaurants
The best thing about the hotel is the amazing pho for breakfast, which is usually included in the room price. Hotel and rooms were average, comfortable enough. The rooftop bar is non existent (closed for renovations) but they still use this as a selling point on Agoda hotel photos. Location is good in the west lake area, walking distance to some of the best bars & restaurants in Hanoi such as Republic, Dons and Lounge 88

6.3 Keith S.
April 11, 2014
Good value for business traveler looking to stay
Location, price, clean room
Good location if staying in west lake. Ideal for business, not really for family. Cheap price for the area, small rooms were nothing special but they were clean and staff friendly.