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Exceptional 9.1
Based on 987 reviews

Recent customer comments

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based on 987 reviews
  • Hotel Condition/Cleanliness 9.6
  • Facilities 9.5
  • Location 9.4
  • Room Comfort/Standard 9.4
  • Service 9.2
  • Value for Money 8.5
  • Food/Dining 8.7

9.7 Andrew N.
United Kingdom
July 12, 2013
A Historical Gem in the centre of Hanoi
The old Colonial French History, the attentive staff, impressive view of the garden.
I didn't expect the high quality of service that I received staying here. The staff were incredibly helpful and showed me to my room. The room had huge ceilings, no noise from neighbours and impressive views of the garden. The food was of a very high standard and I enjoyed eating in 3 restaurants while I stayed. I look forward to my next stay

10 Soren C.
July 10, 2013
One of the best hotel experiences anywhere ever.
Service, quality of rooms, overall elegance of hotel
I would recommend everyone to experience the Metropole. Fantastic service, beautiful classical hotel with the luxury of all modern facilities needed to be extremely comfortable during your stay in Hanoi. The hotels restaurants are not cheap, but all extremely good. Very central location.

9.7 Sai S.
United Kingdom
July 10, 2013
The calm amongst the chaos! Highly recommended!!!!
Location, Room decor, Friendly staff
Sofitel metropole is an outstanding five star hotel amongst the noisy, bustling streets of Hanoi! We loved this hotel from checking in right to checking out and was the perfect place to start our trip in Vietnam. The staff were incredibly friendly and spoke very good English. The rooms were beautiful and the bed was very comfortable. Bathrooms were massive and very clean! Nice little perks such as the macaroons in the room and the choice of pillows. Location is perfect, we only took one taxi during our time in Hanoi! It was so very nice to come back to the calm and tranquility of this hotel after the madness on the streets of Hanoi. I cannot recommend this hotel enough!

10 Regina N.
Hong Kong
July 05, 2013
Luxurious hotel with outstanding service
Swimming pool, large eroom, comfortable bed

9.7 Allison L.
United States
July 05, 2013
Fantastic and Relaxing!
Attentive staff, perfect amenities, club level services
We loved our stay! The staff make all the difference. The management go out of their way to make you feel welcome.

9.7 Allison L.
United States
July 04, 2013
It was a wonderful, relaxing stay
Attentive polite staff, comfortable amenities, great service
Amazing! We loved our stay. The staff and management went above and beyond to make our stay comfortable and pleasant.

7.7 Henry C.
July 03, 2013
Very plesant and comfortable
clean, central, efficient
All was OK. No problems

7 Shiao M.
June 30, 2013
An antique hotel worth to stay
a beautiful place, good interior design, food quality is stable and nice.
Servic quality not stable, few restaurant staff are rude, Concierge service is good.

9 Amy M.
June 30, 2013
Attentive staff, beautiful room, great buffet
Buffet, butler service, comfy bed
Staff were really attentive and friendly, if you're staying on the top floor they will bend over backwards to meet your needs (not too sure if the people on the other floors get the same attention). Complementary breakfast, afternoon tea and cocktails was enough food to eat all day, you won't need to buy a single meal while you're there and you can order as much alcohol as you want during free cocktails (hooray!!!) Bathroom was to die for! Very romantic bath.

9.3 LAU L.
June 28, 2013
Comfortable Room, Nice Foods, Relaxing Environments, Friendly Staff, Clean Surroundings
During my stay in Sofitel Legend Metropole Hanoi Hotel, i was greatly impressed by the great art design of this luxury hotel located at the central of Hanoi Hoan Kiem District. The room is perfectly clean, staffs are nice and friendly, foods are marvellous, environment is greatly comfortable. It is worth to stay for few day trip in this hotel although it will be a little bit expensive compare with others. BUT, worth for money still.