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Exceptional 9.1
Based on 993 reviews

Recent customer comments

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based on 993 reviews
  • Hotel Condition/Cleanliness 9.6
  • Facilities 9.5
  • Location 9.4
  • Room Comfort/Standard 9.4
  • Service 9.2
  • Value for Money 8.5
  • Food/Dining 8.7

Terri T.
July 17, 2013
I loved everything!
Best hotel! After an over night stay on a boat in Ha Long Bay, I was so glad that I had booked this room. Everything about the hotel is superb, though we only stayed for one night, I couldn't fault it at all. Highly recommended!!!

Heather D.
United Kingdom
July 16, 2013
Luxurious ,oasis in a very bust town
Historic atmosphere, hotel facilities and the staff
Absolutely brilliant time. We were upgraded to the old part of the hotel which was fantastic. We changed our booking on arrival and nothing was too much trouble to facilitate this change. The food was good (although the Vietnamese restaurant was VERY expensive for Vietnam.... however to be fair in line with a 5 star restaurant elsewhere in the world) Drink, again expensive relative to Vietnam prices but not too bad against the rest of the world. The pool was a very welcome chance to chill out in a busy city

Deborah R.
July 14, 2013
Absolutely wonderful
Friendly staff, beautiful rooms, excellent service
From the moment I entered the hotel the attention to detail was extraordinary. All staff knew my name and were available to assist me with any query. The Spa was beautiful and I felt very pampered.

Andrew N.
United Kingdom
July 12, 2013
A Historical Gem in the centre of Hanoi
The old Colonial French History, the attentive staff, impressive view of the garden.
I didn't expect the high quality of service that I received staying here. The staff were incredibly helpful and showed me to my room. The room had huge ceilings, no noise from neighbours and impressive views of the garden. The food was of a very high standard and I enjoyed eating in 3 restaurants while I stayed. I look forward to my next stay

Soren C.
July 10, 2013
One of the best hotel experiences anywhere ever.
Service, quality of rooms, overall elegance of hotel
I would recommend everyone to experience the Metropole. Fantastic service, beautiful classical hotel with the luxury of all modern facilities needed to be extremely comfortable during your stay in Hanoi. The hotels restaurants are not cheap, but all extremely good. Very central location.

Sai S.
United Kingdom
July 10, 2013
The calm amongst the chaos! Highly recommended!!!!
Location, Room decor, Friendly staff
Sofitel metropole is an outstanding five star hotel amongst the noisy, bustling streets of Hanoi! We loved this hotel from checking in right to checking out and was the perfect place to start our trip in Vietnam. The staff were incredibly friendly and spoke very good English. The rooms were beautiful and the bed was very comfortable. Bathrooms were massive and very clean! Nice little perks such as the macaroons in the room and the choice of pillows. Location is perfect, we only took one taxi during our time in Hanoi! It was so very nice to come back to the calm and tranquility of this hotel after the madness on the streets of Hanoi. I cannot recommend this hotel enough!

Regina N.
Hong Kong
July 05, 2013
Luxurious hotel with outstanding service
Swimming pool, large eroom, comfortable bed

Allison L.
United States
July 05, 2013
Fantastic and Relaxing!
Attentive staff, perfect amenities, club level services
We loved our stay! The staff make all the difference. The management go out of their way to make you feel welcome.

Allison L.
United States
July 04, 2013
It was a wonderful, relaxing stay
Attentive polite staff, comfortable amenities, great service
Amazing! We loved our stay. The staff and management went above and beyond to make our stay comfortable and pleasant.

Henry C.
July 03, 2013
Very plesant and comfortable
clean, central, efficient
All was OK. No problems