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2015
Excellent 8.3
Based on 758 reviews

Recent customer comments

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Excellent



based on 758 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.9
  • Location 8.0
  • Room Comfort/Standard 8.5
  • Staff Performance 8.5
  • Value for Money 7.9
  • Food/Dining 7.9

8.8 Roveena K.
Malaysia
April 04, 2016
Good hotel
This hotel is not located in central hanoi but that is what we like about it. It's at a quieter part of the city. We love walking and so it wasn't a problem for us. I would say, though not central, it is still accessible by foot. In fact, we did walk to the old quarter, and there's a lot to see on the way and a lot of coffee outlets to stop by for a drink. The weather was a plus when we were there, about 18-21 celcius. If you prefer a cab to the old quarter, it'll cost to between 30,000-40,000 dong, which is less than 2 usd. If you're looking for the bustling city atmosphere, this isn't the place.

7 Nhan T.
Vietnam
March 29, 2016
Sofitel Plaza
Location, food, price

7.3 Yu-Hsin C.
Taiwan
March 27, 2016
First time in Hanoi & at Sofitel Plaza
Nice surrounding, friendly staff, busy hotel
As a first-time business traveler to Hanoi, Vietnam and stayed only for 1 night, the overall experience was enjoyable. The hotel itself is quite worn, although the surrounding (by the lake) is beautiful. Rooms are a bit old but amenities are functional. Used the spa service and it was alright (a bit noisy) because the hotel seems very busy.

10 Laszlo K.
Hungary
March 24, 2016
I like this hotel
I am was here fifth time. I like it.

8.8 Matthieu G.
France
February 27, 2016
Perfect for business trip
Hotel really good for business trips, with meeting rooms and good facilities. The view on the lake is perfect and the breakfast buffet is great. Good hotel!

8 Ann G.
Philippines
February 24, 2016
Good hotel
Nice view of westlake

8.8 Saranya S.
Thailand
February 21, 2016
Perfect stay
That's not much thing to do around and quite far from attraction. Hotel is very nice though a bit old. Room and bed is so comfortable. Staff was so helpful on everything, polite and service-minded. Very impressive.

8.4 man C.
Vietnam
February 13, 2016
Overall is good but.....
Overall it is good, however, there is a water leakage of the bathtub which would make accident happens easily.

9.7 Khanh H.
Australia
January 29, 2016
nice clean hotel, restaurant was amazing
restaurant, views over lake, staff very attentive
the hotel restaurant, Ming, was on the expensive side but the food was brilliant. Rooms were nice and comfortable, although the suite we stayed in did not have complimentary water. Bathroom not as well stocked with towels - spares should be available. Staff were very receptive and willing to help with everything - they were attentive, polite and ensured a comfortable stay.

9 Candice H.
Malaysia
January 18, 2016
Cozy rooms and attentive staff
Stall were alert and friendly, good location, comfortable room