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Recent customer comments

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Very good

based on 652 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.6
  • Location 8.7
  • Room Comfort/Standard 8.3
  • Staff Performance 7.5
  • Value for Money 7.9
  • Food/Dining 7.0

5.7 Debra D.
July 01, 2012
happy staff
friendly staff clean rooms but disappointed no hot water even after letting three different staff members know nothing was done to fix it and no offer to change room. when we were sitting waiting for our ride to sap a the people they gave our room to came down and complained about no hot water and no water. when they left the girl just sat their and didn't,t make any effort to get anyone to fix it. when we got back from sap a stayed at 5 star mercus hotel for less. and this hotel rates ten out of ten.

4.7 Brett G.
United Kingdom
July 05, 2012
good central location but thats about it
good location
The hotel's centrally located in the old quarters making sightseeing around the city easy. We did however have some major issues at this hotel. Firstly our "city view" room window was facing a concrete wall and secondly we changed rooms about four times as the showers kept going wrong. We'd either get piping hot water, cold water or no water at all.

7.7 Wesley W.
July 03, 2012
Good location, friendly staff
Affordable stay
Staff spoke good English and were fairly helpful with suggesting local eateries, attractions and general information. Good location, in the heart of the old quarters. One down side was the hotel locks its doors after 11pm, we couldn't get back in one night and the bang on the door until we woke up one of the hotel staff. Great juice place just two stores down the road. Awesome futuristic showers!

7.3 Claire Y.
June 22, 2012
nice hotel
big room, good jaccuzzi
nice hotel overall room was big and fully equipped bedsheet were not so clean though

4.7 Breda M.
August 28, 2012
Friendly staff
On arrival we were shown to a musty room and had to request a different one. We had to request the wooden floor be washed in the next room. The sockets were very loose so the fridge and TV did not always stay on. We had a lizard in the room on the last night. It was great to have a computer in the room and the staff were very friendly. The hotel was in the middle of a busy street with some nice restaurants nearby.

6.7 Casper O.
July 01, 2012
Decent hotel
Position in the Old Quarter, Nice rooms and kind staff
decent hotel placed in the old quarter in the center of hanoi. kind staff. the staff seemed good at english as well.

6.3 Young K.
South Korea
June 29, 2012
good location and cosy
just 3stars hotel..
located in turist area and easy to access the lake near by if you go jogging. food is ok

9.3 Neal C.
June 21, 2012
Polite, helpful Staff
Clean, Great breakfast, Comfortable
It was a fairly standard room, nothing to complain too much about - except the mini fridge and spa didn't work.

8.7 Ho L.
June 22, 2012
Helpful and cheerful service
Not too far, not too near from all the hussle and bussle
in general, the rooms are clean however we faced water problems. one night, there was no water. in addition, the hot water was irregular. on the whole, most of the staff were really great especially the cheerful girl who helps out for breakfast and a young gentleman at the front door. both of them spoke english and gave great service which will a put a smile on your face. the young gentleman was really kind to ensure that we found the right place to eat and even made sure we crossed the right streets safely. guess those extra gestures from these 2 made the stay worthwhile

2 Panya S.
June 19, 2012
โรงแรมแค่2ดาว แต่บอกว่า 3 ดาวครึ่ง
เข้าพักวันแรกก็น้ำท่วมห้องเพราะฝนตกหนัก แถมยุงก็เยอะมาก ห้องนำ้มีตู้อาบนำ้ที่สามารถนวดตัวได้ แต่ใช้ประโยชน์ไม่ได้ เอา ไว้หลอกลูกค้าที่มาเข้าพัก