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Thaison Palace Hotel

7 - 9, Hang Voi street, Hoan Kiem District - Hoan Kiem Lake, Hanoi, Vietnam (Show on map)

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Formerly : Asia Paradise Hotel

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Hotel Area: Hoan Kiem District - Hoan Kiem Lake Number of Rooms: 35
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
652 reviews

Value for Money
8.5
Location
8.7
Staff Performance
8.3
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.7
Food/Dining
7.7
All reviews (652)
Teena N. Families with young children United States of America, January 04, 2013
Excellent Service but very old hotel...

staff, large rooms
7.3
The staff here were amazing. Very helpful and friendly. We got a good deal on the tour to Halong Bay. Breakfast was quite simple but since it was complimentary we didn't expect too much. The dining room was going through some renovations so the noice level was TERRIBLE! The elevator was extremely small so if you have lots of luggages, beware. The rooms were quite huge for Hanoi but fairly old. Overall, ok stay.
Patrick D. Couples Ireland, January 04, 2013
Good stay and lovely hotel with European style

Very nice and clean hotel with excellent service
10
We just stayed 1 night totally satisfied with this small hotel. Everything was perfect from staff, room and breakfast. We highly the location and travel desk at this hotel. Very helpful staff, very kind and very friendly.
Patchrawut V. Groups Thailand, January 04, 2013
My room has no window, noisy construction all day

Staffs are quite polite but they are not so eager to fix the problems
4
Upon my arrival, one of the staff greeted my friends and me with breakfast. That's the only thing that is good about this hotel during our 4 days stay. The rooms that they gave my friends and me has no windows. The rooms are very humid and not very clean. The next afternoon, we came back to take an afternoon nap but there are so much construction noise. I went to ask the reception and they said the construction would be finish by the end of the day. It turned out that the construction went on everyday until we departed.
Kerstin L. Couples Estonia, January 02, 2013
Nicest hotel in Hanoi and Vietnam

Very beautiful hotel after renovation. Room was new and clean. Very friendly staff and excellent service
10
Everything was perfect and we highly recommend this hotel for everybody. The location was good and staff was superb. We enjoyed our stay there and loved the breakfast very much. Perfect and perfect!
Patsinee T. Groups Thailand, January 01, 2013
Good location, great service

near the lake
7.3
The location is good, not too far from the lake. Hotel staffs are friendly. It is a good hotel to choose in Hanoi.
Sightseeing/Attractions Tip: lake
Prateep S. Couples Thailand, December 30, 2012
service with smile

good location
8
Location easy to travel by car, by bus and walking, near another travel point, the room is standard with the safety box.
Jacqueline C. Couples Australia, December 29, 2012
Great location and informed very helpful staff

Location, travel and tour booking assistance and advice, excellent english spoken! Rooms good
8.7
hotel currently undergoing renovations so minor noise and inconveniences the tour manager worked really hard to get what we wanted, quick and efficient, lovely attitude by all staff. location good as not right in old quarter , so bit quieter and easier access. will stay again.
Sightseeing/Attractions Tip: Winter season is very cold in Hanoi, and I mean cold! Cold and west does make it all a little less attractive and harder to get around. Didn't think temps would be so low.
Kui P. Solo travelers Hong Kong, December 29, 2012
Scary looking rooms

Clean bed
4.7
Small mom and pop operation, don't expect the typical service. Not very organised with their check in.
Francis T. Families with young children Malaysia, December 25, 2012
Good Locations but small room/lobby

Very near to the Lake and a lot of shopping/foodstalls
6
The hotel is located within walking distance to the Lake and a lot of shoppings and food are available as well. Service is alright although the rooms are small and the furnitures are pretty aged. There's a desktop pc that didnt seemed to be able to connect to the internet despite multiple attempt to connect. Lobby and breakfast area is really small and a family a baby stroller would have filled up the lobby. Hotel would be good for couple or single travelers.
Restaurant Tip: Jackson Steakhouse which is about 15 mins away by taxi is a great place for western food.
Wai L. Families with young children Malaysia, December 18, 2012
Friendly staffs

Location
6.3
on our arrival i was rather shocked to see the hotel was not as big as i thought and the entrance of the road was under repair. so it was very dusty and noisy. i got 2 king size bed which is clean and comfortable for my family of 4. toilet is old and a bit dark. the room key which is use to switch on the air-con & water heater is faulty. i did make a complain and the staff came to repair almost immediately. experienced twice black out in the middle of the night but just awhile only. the kettle provided in the room has stained in it. i did asked to change for another kettle but was told that is the only kettle they have. i have no choice but to use that to boil water to make milk for my little one. the door has no double lock so my little one can easily open the door and walk out. i would not recommended this hotel if you are bringing a young children. staff is very helpful and friendly.
Shopping Tip: There is supermarket behind the hotel named Fivimart.

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