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Excellent 8.6
Based on 571 reviews

Recent customer comments

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Excellent



based on 571 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.5
  • Location 8.7
  • Room Comfort/Standard 8.9
  • Staff Performance 8.9
  • Value for Money 8.9
  • Food/Dining 7.6

7.3 Viet D.
Canada
February 22, 2016
Quick stay for a reasonable price
Staff do there best to accommodate your needs, language berrier wasn't a problem
My stay was only for one night, I arrived very late around 12am and was heading too the airport the following morning. When arrived the doors were locked but they always have somone there that will open the door for you, the room I staying in had a good layout so it wasn't cramped, in the morning there buffet breakfast selection that you see out on the table is pretty simple ham,bread,jam,cheese,lemonade, coffee,tea. But If you would like more options there is a little stand up menu on each table that is in English and vietnamses so keep an eye out for that. arranging a car to the airport was simple, the receptionist will arrange that all for u and the cost was 300,000 vnd. Overall this hotel was good for the price and would definitely use this hotel again.

8 KIEW Y.
Malaysia
January 11, 2016
Nice little hotel
Comfortable room, friendly staff, Good value for money
We arrived early, but the staff took the trouble to make room ready for us within an hour. Bravo! Great location for food and walking and shopping. The room was clean and comfortable. Breakfast was simple but NICE. Overall a pleasant place to stay. GREAT value for money too.

8.7 Crystal W.
France
December 17, 2015
Great hotel in old quarters of Hanoi
Great area not far from the best Pho place in Hanoi.
Nice rooms although a bit smaller than some of the others we have stayed in. It was clean and shower was large good pressure. No daily free bottled water good breakfast lots to choose from but be aware the cook is heavy on the salt when preparing eggs so best ask for no salt and add yourself. Staff was very friendly and helpful.

8.3 Jarrad D.
New Zealand
December 08, 2015
Great spot to explore the old quarter
Location and staff
Great location work easy walking to all areas of the old quarter. The room was small but comfortable for two of us and the shower was great also. The ladies at the front desk were super helpful, Tunney booked train tickets for us which saved is a trip to the train station - they added about 120K dong to each ticket price but we figured they would.

5.3 victor K.
United States
December 07, 2015
A Den of Thieves
bed, comfort, cleanliness
On three seperate occasions, the front desk trid to cheat me out of my money, twice saying I had to pay for an extra night, but I show them my booking information on my mobile phone. When I tried to change money to Viet Dong, they attempted to leave out one zero haha.

8 Martin L.
Australia
September 30, 2015
Excellent
Helpful staff , clean and good location.
I enjoyed my stay very much . And would definitely recommend it .

7.7 SIU T.
Hong Kong
August 28, 2015
comfort stay at Tu Linh
good wifi, good staff, clean room

10 Chinou V.
United States
June 24, 2015
Pleasant Stay
Courteous staff, clean room, good location
The staff are very accommodating and spoke decent english. They arranged my Hanoi airport transfer for $15 and booked my bus ride to Sapa for another $15. Well worth the money and a good experience with them.

2 Kim N.
Canada
June 11, 2015
An absolute nightmare
bedbugs, no customer service, filthy rooms
Whatever you do, take your business elsewhere. This hotel is completely littered with bedbugs. When approached about this issue, the staff claimed "oh it's just cockroaches". After being moved to a new room 2 floors above, the room was even dirtier, with cockroaches. Sheets are dirty and stained with marks. Accused the customer of lying after showing the staff the filth, fresh blood stains, and pictures of infestation. Absolutely unbelievable, do not trust these people, as they own at least 3 diff hotels, some sort of Vietnamese mafia. They genuinely do not care about your experience, well being, or stay. They just want to make a quick buck out of you, and take as much money as they can. Tours and airport transfer are overpriced,do not book. Laundry service is dirty and inefficient. 24hr front desk is a lie and doesn't exist, and the phone down to reception is out of order. Do yourself a favour and save the trauma, do not get eaten alive by staying at this horrible place. Do not trust these people, book elsewhere.

9.3 Gilad K.
Israel
June 01, 2015
Great hotel and very nice and helpful staff
Great staff, very clean, great rooms
Just a great hotel with really nice staff. Best one I had in my trip