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Excellent 8.1
Based on 37 reviews

Recent customer comments

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Excellent



based on 37 reviews
  • Hotel Condition/Cleanliness 7.7
  • Location 9.1
  • Room Comfort/Standard 7.6
  • Service 9.0
  • Value for Money 8.4
  • Food/Dining 7.0

YEE H.
Singapore
March 21, 2014
Good location
Friendly staff, clean room and good location
The room was big and spacious but we have to climbed all the way to the third floor very tiring. At night I could hardly sleep as the room was facing the road, all night I had been hearing the horning of the vehicles, not suitable for light sleepers.

Jim C.
Singapore
March 12, 2014
Hotel with fantastic service
Service, service, service
We arrived at the hotel at 5am and was checked in without a fuss. Hotel also offered us breakfast that morning even though our stay was only for a night. The rooms are quite basic and small and if you are sharing room with someone else, it's better to get the 3-bed suite. Location is right in the Old Quarter with lots of drinking and dining choices. Wifi connection is very good and fast. Stanley, the.manager,, was exceptional in his service and always asking how else he can assist us.

Pancha S.
Australia
March 08, 2014
Friendly staff, lively surroundings & peaceful.
Centrally located, Good airport services, affordable and great value for the price.
This hotel is surrounded by old but lively streets of local shops, so easy access to any where. Couple of minutes walk to Water Puppet Theatre. Streets are busy until late evening, so we were often in and out of our room during the evening and night time while busy catching up with pre-booked tours during morning and day time. We hired Tri-cycle push bikes. Ha Long Bay is 3.5-4 hrs one way trip from the hotel by bus. It was so fantastic stay we valued every minute of our stay there.

WARIS C.
Thailand
February 28, 2014
Good Location and nice staffs
Location, Staff and Internet
The location is good, close to shopping area and food area. Service from staff is great and internet in the room so fast.

Pornpimon C.
Thailand
February 23, 2014
Fantastic staffs, convenience
The staffs are brilliant. It's very convenience for sight seeing and local street food.
We traveled to hotel and airport by hotel taxi. The hotel has great services. The hotel also prepared breakfast on the day early leaving to the airport. We will definitely recommend to friends and if we go back we will stay here again.

Clemence S.
France
February 10, 2014
Wonderfull stay, Amazingly friendly staff
Staff, Location
The staff was incredibly nice. We arrived at 4.30 am in the morning and the staff let us check in early. The staff was always disponible nice and smiling. Thank you for this wonderful stay. If we come back to Hanoi one day, it will be there.

Nguyen T.
Singapore
February 08, 2014
Pleasant with great experience
Very friendly and accommodating staffs with good knowledge about the place, this is really helpful if you travel alone. Good location, few steps away from night market. Big and comfortable room.

wynona E.
Sweden
January 13, 2014
Perfect location.
Clean, friendly staff, fast internet
Perfect location, you could go to the places they wanted to visit. Everything was nearby. We had to decide what time they would eat breakfast, it felt a bit stressful. If there is a fire, you have to go through the lift to get out (if a fire starts in the part they have their place) The staff were fantastic and air transfer worked perfectly, despite delays.

PANUKORN P.
Thailand
January 04, 2014
Everything great.
Staff,room,near city
Everything ok, not have problem. Staff so friendly, English very good.

Lee M.
United Kingdom
January 03, 2014
Really friendly staff, excellent location, excelle
Staff, location, cleanliness
Staff were really friendly always smiling and helpful, room was really clean and breakfast was good