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Recent customer comments

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Excellent



based on 835 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.2
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.5
  • Value for Money 8.1
  • Food/Dining 7.7

Thu V.
Vietnam
July 10, 2016
not happy with hotel's service
we had group 6 and 2 kids at 3 years old, once we went to the swimming pool, they said have to pay for using swimming service, oh God... i never heard guests have to pay for the swimming pool at the hotel without notify when booking...my buddies got angry with this too. the staff attitude are also not as the 4stars standard. breakfast time was so crowded and when we came, they asked us to stand and wait...

Philip L.
United States
July 09, 2016
Great base in HCM
This was our last hotel stay in Vietnam, where we stayed for two nights. As others have mentioned, the hotel is quite large and has multiple wings. We ended up using the elevator at the back of the hotel, in the western breakfast room, to access our room. The room itself was spacious, clean, comfortable, and nicely outfitted with all the basic amenities. Our room was upgraded at no extra cost, but I forget to and from which. Though, the gym wasn't very well equipped. Breakfast spanned across two different rooms and was enjoyable and is made up of a large buffet of basic Asian and western cuisine. There’s something for every palate. The hotel is centrally located, yielding easy access by foot to almost all of the attractions of District 1. More importantly, the staff was exceptional. Everyone at reception demonstrated English fluency. Andrew, the guest service manager, was superb. He was always courteous and did everything he could to ensure we had a great stay. The only comment is that the water pressure wasn’t very strong and we found a sizeable slit in the door, which allowed outsiders to peek in. Nevertheless, we were able to effortlessly plug the hole with a piece of paper. All in all, this was a great stay. We look forward to staying at this hotel again when we revisit HCM in the future.

Narasimhan V.
India
July 09, 2016
A fabulous hotel
Everything very good here from friendly front office to roomboy...restaraunt staff..all are very cordial helping.Safe hotel..prime busy location..very clean rooms..everything so good.A guest friendly hotel.I rank it the top most score.I stayed there for 5nights very comfortable without mind said goodbye to the hotel on my return.

CHONG N.
Malaysia
July 07, 2016
Good
Good services, friendly staff, comfortable and good location

KUO C.
Vietnam
July 04, 2016
everything is good
the only thing I can complain is the fee of swimming pool,it is too expensive for us, others is very good. great breakfast, good service and nice staff. the hotel you can choose

Tuan D.
Vietnam
July 01, 2016
Very good
Very good

Chan N.
Hong Kong
June 30, 2016
Located downtown Saigon
Easy for shopping and nightlife. They provide really good breakfast. The staffs are friendly and helpful. However, Saigon is getting more expensive than before more than 40% for travel.

Goh W.
Singapore
June 23, 2016
near benh thanh market
night market is within walking distance

Phee K.
Singapore
June 23, 2016
Value for Money
The toilet door knob in my room was faulty and reported to the lady at the reception on the 1st night stay. However, nothing was done when we came back again to stay on our 3rd day of our trip. I reported the matter to a staff by the name of Mr Andrew the next morning and he assured me that it will be repaired. I have previously stayed in this hotel and hope that the next time I stay in this hotel again the door knob would have been repaired. Overall, majority of the staff are very helpful other than this incident.

Joanne H.
Philippines
June 21, 2016
Value for my money
The place was clean which was the best part. The service was good though there was sometimes a problem with communicating with the hotel staff (language barrier). The only thing was the breakfast on out 1st day it was on a sunday. They only had a few selection and it was not a good selection. The day after that was a better experience. But i still thenk they need to improve on the breakfast buffet since its already a part of what we have paid for,, Overall i will still want to come back to this hotel, Thank you for a nice experience