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2015
Excellent 8.8
Based on 1294 reviews

Recent customer comments

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Excellent



based on 1294 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.6
  • Location 9.6
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.1
  • Food/Dining 8.3

Arvind M.
India
March 28, 2015
Fab location, excellent hotel, great breakfast
location, staff, breakfast
terrific experience. Very good hotel, in the ideal location with lots of great eats and arts around the block and the opera house just across. Breakfast was one of the best we have had.

John B.
United States
March 23, 2015
Caravelle okay but not 5 star.
Hotel staff, location.
My stay was okay but the hotel is looking a little worse for wear, worn carpets, peeling caulk in the bathroom, sewer smell in all the elevators.

Lee Y.
Brunei Darussalam
March 18, 2015
the best hotel
food/staff/clean
excellent

Ingo M.
Germany
March 02, 2015
Excellent Hotel
Location Food Cleanliness
Very nice Hotel Will come again.

Leonard M.
United States
March 01, 2015
Recent Caravelle Saigon Stay
The three best things about this hotel are: cleanliness, food and location
The hotel and rooms are very clean. The breakfast is very, very good with lots of Western and Eastern options. The quality of the food is exceptional. The location is right in the center of District 1. The A/C works great. The staff speak English and are very nice. I make note of the following issue with Caravelle. 1. The water pressure and hot water availability was exceptional. However, in our room, the shower head was kind of cheap and didn't allow for a nice spray pattern. The shower head really only had a narrow stream. It would be nice if they upgraded their shower heads to a higher-quality that allowed a better spray pattern/more spray pattern options. After all, we are talking about a 5-star hotel here - right. 2. My wife and I attempted to enter the Gambling area on the second floor. It should be noted that this area is restricted to foreign passport holders only. While I was able to freely walk in (as I'm Caucasian and clearly not a local), my wife, who is of Vietnamese descent, but is a US citizen, was restricted from entry. While we advised the manger of the gambling facility (inside the Caravalle) that she was a US citizen, she was still not allowed to enter. I can understand their foreign policy for admittance (as gambling is not legal for local residents), this experience came across as discriminatory. We submitted a copy of our Passports to the Front Desk. The manager of Gambling facility could made an effort to contact the Front Desk to cross-check our background - but - was unwilling to do so. This reflects negatively on the Caravelle Hotel. I complained about this to Caravelle management. We received what we feel was an unsympathetic apology. Our stay here was brief. If I had more time I would have escalated or taken more action on this. 3. The staff were nice, friendly and spoke English well. However, I think they fall a little short of 5-star. 4. All this aside, I would definitely stay at the Caravelle again.

Komkrit A.
Thailand
January 16, 2015
Convenience Location in Ho Chi Minh
Location , Room Condition , Services

Suzane K.
Malaysia
January 12, 2015
Front desk, bell Staff are polite and profession
Room layout, bed and linen
Satisfied

Edmund Y.
Singapore
January 11, 2015
overall rating
service, comfortable and safety
Good

Van L.
Australia
January 08, 2015
It's good place to stay
Location
Good

Christopher L.
United States
January 06, 2015
overall, everything with this hotel was great.
location, service, facility
Great