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Agoda Verified Reviews

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Very good



based on 382 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 4.0
  • Location 7.6
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 8.0
  • Food/Dining 6.6

David S.
Australia
August 26, 2015
Pleasant Hotel
The Bed, Friendly Staff , Close to Nighlife
I has a short stay but found the staff to be very nice . The doorman and night receptionist very good. They arranged taxi for me to go to night life and also back to airport. Only problem was when I returned to hotel that night the card reader for electricity supply to room did not work and took about 1 hour before anyone could move me rooms. They had to seek permission from a manager who was not on site. Staff were good so not really made an issue out of it. By the way ... first to travel to HCM and got ripped of by airport private taxi . I was charge 400 000d plus 100 000 exit fee from airport. The hotel booked me a taxi back to airport and cost 170 000. Next I go to the authorized taxi stand

QUANG D.
Vietnam
July 02, 2015
Good Hotel
Quite, safe and helful staff
My room is quite small but it is enough

Stein H.
Singapore
June 11, 2015
Weekend
Price, area, room
Good.

james D.
Philippines
May 16, 2015
good doorman
very helpful doorman....
pleasant everything within reach

Peng L.
Singapore
March 12, 2015
Good
Staff,room n rate
I'm happy to stay

Paul W.
United States
February 09, 2015
Quick two night stay at Empress Hotel.
Location, Price, and Kenny the Doorman
Just down the road from the main action. Friendly staff. Find Kenny the Doorman, he will take care you.

KENNY D.
United States
January 31, 2015
horrible experience
This is a rib off , I booked 2 night but I checked out early after 8hours checked in.. The hotel is under constructions very noisy , the front desk so wear ,, no elevator at this time unless you walk up the stairs . I'm not recommend to stay here

Ross B.
Australia
December 03, 2014
Empress Hotel
Staff, Room & Location
Everything was great. The only issue was the reception area was under construction meaning there was a bit of jack hammer noise but luckily mostly while we were out & about. There was an issue with Wifi when we checked in & thankfully the staff rectified the situation beautifully.

Rodney M.
Australia
December 01, 2014
Good location staff very good
very nice hotel
The hotel was very nice room size was nice food was very good

Gary T.
United States
November 21, 2014
The Best
Price, Service and Value
I have stayed here many times and everything is always perfect.