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Recent customer comments

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Very good

based on 858 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.9
  • Location 7.9
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.4

April 07, 2016
Stayed at this hotel for 4 nights, very nice large room but had trouble with air conditioning. Matter soon fixed with transfer to another room(Thanks Ms Suong) Very close to airport and hotel offers free collect and despatch for your flights. Good selection at Breakfast however the staff at breakfast need to SMILE!! They all looked as if they were forced to be there. If you don't like your job, leave> It's called Customer relations and the Breakfast staff need a refresher course. Apart from that all other staff were happy and helpful and we rate it 7.5.

Noor J.
March 30, 2016
First hotel provides free airport transfer. Flight details must be mentioned upon making reservations. Located 15 minutes from airport. There are 02 building blocks, the main block and the executive block next to each other. There is also e-gaming center in the executive block. Room is good in size and clean. Breakfast is good and offer quite variety. Good to stay for on transit or 1 day or even leisure.

Lori C.
United States
March 27, 2016
only if you must
Other than buffet restaurant at the hotel which was not that great a value, the other restaurants are all very expensive geared for expense account businessman from Korea, Japan or China . Nothing worth seeing in the neighborhood if out for a walk. Problem with free shuttle pickup from airport-took very long time. Return to the airport very efficient.

Yoga B.
March 13, 2016
A comfort Hotel close to airport
Comfort, clean and history
I was business traveller so my time in hotelwas just during night time and First Hotel was success bring me comfort during night with complete facilities

Somsuk P.
March 12, 2016
Good hotel
It was very clean / closer with airport. Good for business and not far from downtown

March 10, 2016
Good service,got own vip car send to airport

Joseph L.
February 24, 2016
old classic hotel
clean bed, staff knows guest by name, goodbye
stay was pleasent until time for check out. Front office staff insisted that i have taken 2 bottle of the liquor when i have not even notice there was even a stocked bar in the room. Insisted that there are 8 bottles of liquor and now there are 6 remainining. I refused to pay for something that i did not consume or was not aware of. They wanted me to go back to the room to count the bottles of liquor remaining but my reply to them is "It is not my duty to count the number of bottle of liquor left in the room" Made me wait 15 minutes for checkout. Fortunate that i have chosen to check out early to catch my flight if not, it would have been a made rush at the airport. Will not stay there again ifi have a choice.

Elinor F.
United Kingdom
February 15, 2016
Great airport transfer, hotel was a dissapointmen.
Airport transfer, location and that is it
Hotel is fine for a short trip, however it is not good value for money considering exchange rate! The rooms are clean but shabby and tired and the bathroom was very dated. Check in / out was quick and staff were friendly. Meals are expensive so you are probably best off finding somewhere else to eat. If you are staying for a single night this hotel is very convenient and the Airport service is FAB, although you are paying for it !

February 08, 2016
Safe,quiet and clean! Friendly and helpful staff~
It will be perfect if the quality of breakfast can be better~ so far is ok, but I don't want to eat the same (=so so)breakfast for the 2nd stay.

Raewyn S.
New Zealand
February 03, 2016
Stay Jan 2016
Pool, comfort, location