arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

2015
Excellent 8.8
Based on 2558 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2558 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.0
  • Location 7.7
  • Room Comfort/Standard 9.2
  • Service 9.2
  • Value for Money 8.7
  • Food/Dining 8.7

Grigory S.
Russia
July 04, 2016
One of the best Hotels in Town
Perfect place for business travelers and for travelers with family. Japanese influence is felt in design, service and F&B. Have returned here many times

Grigory S.
Russia
July 04, 2016
The Best of its Kind
Perfect place for business travelers and for travelers with family. Japanese influence is felt in design, service and F&B. Have returned here many times.

Hwee C.
Singapore
June 28, 2016
Impeccably clean
Very friendly staffs and services but location is not as ideal.

satoshi I.
Japan
June 25, 2016
fantastic
very comfortable

Yoko M.
Japan
June 25, 2016
Great breakfast!!
My husband and I stayed 2 nights at executive King delux room. Executive benefits are awesome. Afternoon tea and pre dinner cocktail at evening time. Breakfast was perfect so many choices!! The weak point of the hotel should be the location. It is not walking distance to the central. Took take taxi every time we went out.

AC T.
Vietnam
June 23, 2016
Clean and good service
Will stay next time when visit hcm

VINH M.
Australia
June 21, 2016
5 star customer services
Excellent customer service from front to back end. Very efficient check in and out. Shuttle bus to the Ben Thanh market and other areas is fully appreciated. However, there was a little incident at the Chinese restaurant. I was told there will be 10% disc to hotel guests and I've invited 6 relatives plus 4 of us, 10 people in total. When the bill arrived, 10% disc applied to 4/10 of the bill. I asked why and staff said that this is the hotel policy. I didn't expect this kind of policy at 5 star hotel restaurant at all.

James H.
Australia
June 20, 2016
Fantastic hotel for the price
We stayed here for a long weekend recently and were amazed at both the quality of the hotel and the rooms. The staff were wonderfully helpful with advice when required and just as importantly, they knew what they were talking about, recommending great restaurants, etc.

Fan K.
Singapore
June 18, 2016
Fantastic
Wonderful stay

Jack F.
Malaysia
June 14, 2016
great experience
staff was always helpful