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Excellent 8.5
Based on 1367 reviews

Recent customer comments

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based on 1367 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.4
  • Location 8.4
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 8.4

June 04, 2014
it was a nice business trip
good location, value for money, friendly staff
I had a comfortable stay and will continue booking this nice hotel.

May 29, 2014
Quiet and nice hotel stay
staff attitudes, convenient transportation, clean room
it was very comfortable and nice stay. i would stay there next time.

David B.
May 21, 2014
A beautiful hotel !
The staff, the atmosphere and the breakfasts
Superb !

Jill R.
May 18, 2014
5 Star - luxury executive suite
Room was spacious, clean and 5 star facilities. Use of Executive Lounge
We stayed for 3 nights. The hotel is a luxury hotel, grand with outstanding facilities. Our room was spacious and on level 14 with views of the river. The executive suite entitled us to access to the executive lounge. Would highly recommend spending the extra for access to this lounge.

David B.
May 15, 2014
We just loved being at Lotte Legend.Saigon
The friendly and attentive staff, the luxury room and the buffet breakfasts.
It was wonderful.

Rene H.
May 14, 2014
Great experience
Service, abilities to help and rooms
It was a pleasant stay as usual.

Sing F.
May 10, 2014

Jennifer K.
May 04, 2014
Comfortable, convenient location, excellent food
The bed was the largest and most comfortable I have ever slept in, great swimming pool and fascinating river view
We had a fabulous visit from the moment we checked in until the moment we left. Staff were helpful and friendly, and every request we made was responded to promptly.

Binh N.
May 02, 2014
Location, river view and professional staff service
Was allocated a room with river view, which can enjoy NYE firework. Swimming pool was closed on NYE for pool side party. Used to have the best Yumcha restaurant in town, but replaced by Japanese restaurant since the hotel was taken over by Lotte.

Johanna B.
United Kingdom
April 29, 2014
Nice hotel tho rude staff tainted my visit
Standard of room, fitness center was superb and the riverside location was nice
On whole I liked the hotel and location but was disappointed with the friendliness of staff. On arrival after a long day in Transit , they did not have record of my booking ( which was made through Agoda!). I did not have a paper copy as was traveling but I did show them the confirmation email ( and emailed it to them )but their response made it seem my fault that they did not have it on their system. Finally they agreed to let me check in and upgraded me to a room on the executive floor which I had not booked. I did not find them helpful at all during the check in process. Then I assumed ( wrongly) that I could use the executive floor amenities and having done so the he first day received a call saying I was not allowed to use them without charge. That is fair enough as I had not paid for it but in any other four and five star hotels I have stayed in ( and it has been a lot) I have never had such an experience whereby an upgrade usually applies to the whole stay. The room was lovely and the location good but unfortunately my check in experience was disappointing