arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 3103 reviews

Verified traveler reviews

Filter by traveler type

based on 3103 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.5
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for Money 8.1
  • Food/Dining 8.1

United Kingdom
November 19, 2015
Home from home
Very warm welcome, lovely room and great location.
It has been 9 years since I stayed in the Majestic, I did not realise or remember that it was such a nice hotel with great staff and lovely rooms.

john W.
November 19, 2015
Imperial charm
Funky comfortable every facility
Totally at ease at all times. First class service everywhere. Total bill reasonable. I will return!

Alice M.
November 16, 2015
Old fashioned style
Location, architecture, staff
Very pleasing

South Korea
November 15, 2015
Clean, good service, place
Clean, good service, place
Good and good

Suho W.
South Korea
November 13, 2015
Couldn't be better
location, river view, heritage

Tien D.
November 11, 2015
Under maintenance, Do not value customers.
Not impressed. Currently under maintenance.Could be better in the future.
We checked in very late at night 11PM after a long flight. We were told that we have good news: we got upgraded to be better room. BUT the room had no air conditioning!!! due to power maintenance and that we were offered to stay at the bar waiting for the air power to be restored - at midnight!!!. We insisted to have a room with air conditioning. Then found out that the room's telephone is not working. WHY not provide a decent room to customers in the first instance instead of having customers to insists to have a decent room??? I would rate 5/10 and the standard is definitely not 5 stars. Should be only 4 stars. We rate Apricot Hotel in Hanoi 5 stars without hesitation but not this one. (Also we were offered 2 tea mugs with the hotel logo on them as a token for apology but this does not change our honest rating)

Josef L.
United Kingdom
November 09, 2015
food view location

Jay M.
November 07, 2015
Great stay!
Great room, view and staff!
Fantastic... Will be back again!

Grant C.
November 04, 2015

Luan B.
November 03, 2015
Reasonable, construction noise next door wasn't great for sleeping and the pool size was absurd for a 5 star hotel. Facilities very dated.