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2015
Excellent 8.5
Based on 3067 reviews

Recent customer comments

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Excellent



based on 3067 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 7.6
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.5
  • Value for Money 8.1
  • Food/Dining 8.1

9.7 Maureen B.
United Kingdom
August 16, 2012
Fantastic hotel with superb view of the river
The architecture and the ambiance of this hotel makes for a special experience
I very much enjoyed my stay here although the room was not as comfortable as in a previous visit. Staff were very helpful and friendly

7.7 Michael N.
Thailand
August 14, 2012
Old world charm
Beautiful colonial room with balcony
Good experience to stay here and enjoyed the room. Breakfast is so so. Overall good experience.

2 Roland M.
United Kingdom
August 13, 2012
The Best of te Best
Balcony/View
Staying at the best of the best due to perfect locations, neaby atrractions, clubs, night life, walking distance to every point, restaurants, bars & lounge nearby, hotel restaurant and outdoor area, staff is totally friendly and provide the best service

9 Kit T.
Malaysia
August 12, 2012
Great Hotel and good customer service
French colonial architecture
It is a good hotel. Great staff with easy and quick check in with everything went smoothly. Like the French Colonial architecture. The room is spacious

8 Shane O.
United Kingdom
August 10, 2012
Lovely Colonial style hotel with new wing
View of the river from higher floors
I had booked a colonial river view room, but on arrival was given a room in the new wing. Front desk tried to say all rooms Colonial in style, but I pointed out that the Agoda description for my selected room type included high ceilings which the rooms in the new block definitely didn't have. After some consultation, I was upgraded to a suite on the 5th (top) floor of the old wing which was very nice with fabulous views across the river. Breakfast was on the same floor with some table outside. There was a reasonable selection of food, but I felt it could have been better. Also staff weren't too fast at replenishing empty salvers. The rooftop bar in the new wing was great for an evening cocktail.

9 Arthur N.
Australia
August 09, 2012
Handy Location
Walking distance to shops and eats
Very helpful staff , handy location to most attraction , have a drink on the 8th floor at happy hour

9 Sunil K.
India
August 09, 2012
Great location excellent rooms
Very convenient location, value for money
The hotel has an excellent location. The staff are very friendly and helpful. We had an excellent experience. Highly recommended.

8.3 thuan L.
Vietnam
August 09, 2012
excellent location but old hotel
lacate at downtow of city
Excellence location but the hotel is not new one, the swimming pool too small to swim with many people at the same time. When i checked in the hotel, the receiptionist had a mistake to give the wrong kind of room (lower class room compared with the advance Booked room) The breakfast meal was good

7 Phyllis D.
United States
August 09, 2012
Definitely not a 5 star
Large rooms
what to say....... we arrive and it is very busy. the first thing i see is a 2 inch roach on the floor by the front desk bathrooms. i have a lady kill it and then i'm a little nervous - "where else might they be"? luckily, i did not see another one. they gave us a room number but we had a business lunch so we offered to come back afterwards and complete the check in process. our first room was 404 which was facing the river. when we returned our room had changed to 518 (i think) which was located on the newer side but our view was of a billboard that plastered in front of our window - hence no view at all. the room was clean, nice so we decided to stay. after dinner we returned to our room. there was a wedding on the 7th floor with the bass booming. our floor literally vibrated. my husband went down to the front desk and they said it should end by 9:30 but there were going to be 2 weddings the following night in the same area. we requested a new room - it was suggested we move the next day. fine. they offered an upgrade for per night. they did not offer us another room for the existing price we paid. we agree and get a room with a pool view. still missing the river view room we were given initially. the pool appeared very small and claustrophobic with the hotel towers rising on each side. the breakfast was nice. fruit fresh and cappucino was served. some tables were sunny but most of the outside was covered. the mattress was old and hard. the down mattress cover will only give so much loft before it flattens out. a 5 star hotel will have a quality mattress as well as a cover. i will say it was a good price for the hotel. the staff were very helpful and pleasant.

10 John W.
Australia
August 09, 2012
Iconic hotel in the best location
Very best of old fashion service
Enjoyed our stay We loved the food the service and the elegance of this grand hotel.