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Recent customer comments

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based on 362 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.4
  • Location 6.4
  • Room Comfort/Standard 7.4
  • Staff Performance 7.1
  • Value for Money 6.9
  • Food/Dining 6.1

3.7 Carla R.
United Kingdom
March 03, 2012
Good location for train,that's all it's good for
Location for train station
It's what you would expect but not a 4 star. Dirty towels and mouldy shower curtain. Pool small , dated and completed on a low budget. No karaoke bar as website states.

4.7 Rachan J.
United States of America
February 14, 2012
The worst experience ever
Clean hotel, small room.
My ladyfriend and I were kicked out of our hotel room at 11 pm, on the third night at the same hotel. This is my third trip to Saigon, and no problems on the first two trips. The security guards followed us to the room, waited outside while we packed, and escorted us down to the street like criminals. We didn't have problems at other hotels. So, we checked out and my Vietnamese friend checked us into another hotel without any problem. To avoid this from happening again, now she will book the room in her name, and we would do research on the hotels before booking.

8 Kathryn M.
March 18, 2012
Elegant Grand hotel, and excellent service!!
Good size, Very clean and well maintained, good service with knowledgable friendly staff and quiet.
Stayed for 5 nights and enjoyed everyone one of them at this hotel. Lovely elegant decor, lots of high quality furniture and fitting that you rarely see in hotels nowadays. Free internet and printing in Lobby and good wifi for when your in your room. Free bottled water everyday and rooms cleaned very well. Can't really fault this Hotel, although the Breakfast buffet could do with a change ever so often as its the same everyday.

3.7 MUNEO K.
February 05, 2012
good performance was only free internet
free internet
Service was no good,hot water cannot make sure,room and corridor was dark, everything no good. reseputionisut has not got corret education. breakfast was so far so good. We never want to stay here again.

8.7 ROB R.
January 29, 2012
nice hotel near ben thanh market district3
given a suite this time and very nice and spacious.
they must have read my previous commentsas upgraded to a suite with plenty of room.the staff were excellent and helpful too

2.3 Joanne M.
January 25, 2012
the rooms were old and dirty
the best feature of the hotel was the older concierge at the front of house
The rooms were old and dirty.The breakfast staff were too busy on their mobile phones to even bother to speak to you ,very rude!The resturant and evening entertainment was closed and you had to pay for the swimming pool

10 stefan M.
January 07, 2012
very good new hotel
big rooms and good beds
very good hotel everything perfekt nice swimming pool jacussi and big rooms

8 choo L.
January 06, 2012
Comfortable and Good Service
Spacious room and good service
we stayed for 5 nights and found that the room is spacious and good house keeping service. the concierge guy at the front door was very helpful and provide good assistance and information on our needs, like places to go for lunch or dinner, shopping etc. would like to good back to stay again

8 Claire C.
January 17, 2012
Good Stay
interiors at the lobby
Convenient location, good service, nice rooms and good food.

5.7 ROB R.
January 05, 2012
front desk staff very good.
front desk staff, cleaning staff
Disappointed with this hotel as it claims to be Four Star. We found that the room was small and the bed was right up against the fridge hence we hit our knees when trying to get by. The breakfast staff were not a happy lot and many times food had been eaten and not replaced for incoming guests and we were early to breakfast. All in all disappointing.