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Recent customer comments

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All reviews (1951)

Business travelers (594)

Couples (675)

Solo travelers (311)

Families with young children (117)

Families with older children (107)

Groups (147)

Very good
7.6
based on 1951 reviews
Hotel Condition/Cleanliness
7.5
Facilities
6.7
Location
8.8
Room Comfort/Standard
7.3
Staff Performance
7.3
Value for Money
7.3
Food/Dining
7.3

7 Nurhazwani A.
Singapore
May 20, 2015
Palace Suite
Central area, clean, spacious
The tv inside our room was not working at all. That's ok as we still had another tv in the living area. Staffs were friendly. Although did not understand English very well. Asked whether there is a place for mani/pedi in the hotel and the reception thought I was asking for Thai food. Lol. Room was clean. The balcony was facing the Bitexco Tower.

5.7 Janice L.
Malaysia
May 18, 2015
Old Hotel, Aircond not working properly,.
Location and good breakfast only
I have stay in this hotel many times previously. This is the worst time ever. The hotel aircond in not working properly event the function room and lobby. The room didnt make up until the evening we when back to room. Lately hotel room condition looks rundown too. Lights also not enough. Really disappointed. The breakfast quality still remain good. I home the hotel manage will do something on the condition of hotel and upgrade customer service.

7.7 soetjipto W.
Indonesia
May 18, 2015
my stay at palace saigon
the location,value for money,convinience
very good indeed

5.7 Kai C.
Singapore
May 15, 2015
excellent location, so so service
location location location
My third stay. I can never set the room safe because the instructions are wrong. No one checks. Wasting customers time for nothing

8 Trung N.
Vietnam
October 11, 2015
Ok
Ok

9.3 Jane E.
Philippines
May 09, 2015
nice hotel
location, room comfort, value for money
it was a great stay, its very affordable..the breakfast is nice as well..

7.3 YoungTaek C.
South Korea
May 11, 2015
so so
location, staff, price
The staff, foods, location, all of things are so so .

5.3 Lim C.
Malaysia
May 05, 2015
Hotel too many rules and not flexible
location is good. Prices reasonable and room is clean.
Not good. If not married couple cannot stay one room. Is hotel policy. Guest who stay must follow exactly booking name. If not hotel will reject. Means cannot under one name for 2 rooms. Must change to agoda. Only happen in Vietnam.

5 Phuoc P.
Vietnam
May 02, 2015
this is not a 4 stars hotel.
Location
Receptionists are very slow and low productivity. Swimming pool is terrible, wifi is vary bad signal. Only good location.

8.7 thi N.
Vietnam
June 03, 2015
best location, nice breakfast
pool, location, room view
Excellent