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2015
Very good 7.6
Based on 1962 reviews

Agoda Verified Reviews

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Very good



based on 1962 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.4
  • Location 8.8
  • Room Comfort/Standard 7.3
  • Service 7.3
  • Value for Money 7.3
  • Food/Dining 7.3

3.3 Dung N.
United States
January 01, 2016
Mr.
The worst experience that I have ever had.

7.7 Nathan J.
Australia
January 01, 2016
N/a
N/a
N/a

6.7 Rodney F.
United Kingdom
December 28, 2015
Good location, charming staff,
Location, helpful staff, reasonable value
Satisfactory

10 Arwina J.
Malaysia
December 27, 2015
Service is verry good
Comfortable

8 Joseph D.
Australia
December 27, 2015
Good
Location, suite was good

9.3 kiet L.
United States
December 26, 2015
Chrismas Night
Staffs, Prices and Comfort
Great!

5.7 Hieu T.
Vietnam
December 23, 2015
Good location, bad service
Except for a good location, nothing else
It's awful. I started to check in with a little problem since I'm oversea Vietnamese and my wife is Japanese they need a marriage certificate in order to stay together. Do you have a marriage certificate with you when you travel??? I know it's policy of local authorities (which is weird) but I am traveling with my wife and kid. The visa in my wife's passport mentioned the status. What I'm trying to say is staff attitude is bad and helpless. He tried to prove that I was wrong not to bring the marriage certificate with me. That's rediculous. Plus, the restaurant offer the worst Pho I ever had. We ordered 2 Pho and had to wait for 30' whereas no one else in the restaurant except us. The waitress was careless that the boiling soup almost split out to my kid. I later found down it's run by a government enterprises. Never ever come back to this hotel.

6.7 Thu C.
Vietnam
December 22, 2015
Very good location
Location. Breakfast.Quiet for relaxing
Beside the good points, the facilities are a little bit old. The staff are not friendly as the expectation for 4star hotel service.

7.3 Ngoc N.
Vietnam
December 21, 2015
my stay at Palace hotel
location, staff performance, room comfortable
it was a nice trip to stay

5.3 Robert L.
Singapore
December 21, 2015
good location
location
Good