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Very good 7.3
Based on 1046 reviews

Recent customer comments

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Very good

based on 1046 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 6.2
  • Location 9.0
  • Room Comfort/Standard 7.3
  • Service 7.5
  • Value for Money 7.6
  • Food/Dining 5.3

6.8 norhaizey I.
June 01, 2016

8 Mazlyana A.
May 31, 2016
near to night market
easy to find halal food here

9.2 Zulkfli A.
May 18, 2016
Great location
Great location with friendly staff that will make ur stay an exciting experience.

3.6 Hamidah M.
Brunei Darussalam
May 17, 2016
Not worth staying here just for the location
Booked 2 rooms for 4 people. Got both rooms on the 2 highest floors. The first room was on the 8th floor. They kept their bedding and the extra bed in the hallway on this floor. The air conditioner in this room was broken. This was complained to the hotel staff and requested to change rooms but was told the hotel was full. No follow up was done - no immediate maintenance OR offered a fan or such. We had to ask for one and asked repeatedly. The maintenance guy was off, the security had to come in and we told him to clean the air filters on the unit (it was horribly dusty - can see it on the unit) which he proceeded to do using OUR bathroom. Room was dusty, doors had dust all over. Bed was hard with thin pillows (I questioned the cleanliness of the bed sheets) They eventually got the air conditioner fixed (it was out of gas!) and left their metering equipment in the room. By this point we have already decided to check out and asked for a refund. Agoda was really helpful in contacting the manager and arranged a full refund after the first night stay. We moved to a nearby hotel which was only a few dollars more but exponentially more cleaner and comfortable. It was a traumatic experience I would not repeat. Will definitely not put location as top of my list when considering hotel bookings. Agoda should reconsider the hotel's participation in this program. In terms of value for money, it is definitely on the lowest side.

8.8 ABDUL R.
May 16, 2016
nearer to shopping plaaces
good location for shoppers

5.6 MOHD I.
May 16, 2016
No air condition
The hotel is full and they transfer to another nice appearance hotel and we feel happy even though the location is a little bit far from the shopping area. The room is clean and fine but the air-condition is not serviceable. we request to change the room but the hotel is full. I hope that the hotel management will check the condition of the room first before hand in the key to the visitor. Thanks

5.6 Hazri O.
May 11, 2016
ok je

May 10, 2016
Good location
There were frequent power trips. We are concerned of those who were trapped inside the lift considering the power was only restored after 15 - 20 minutes. The technician should standby in the hotel in case of any power trips. Other than this, it was pleasant stay. Hotel staff were friendly and helpful.

May 10, 2016
Location near to Ben Than Market
There were frequent power trip. We are concerned of those who are trapped inside the lift considering the power was only restored after 15 - 20 minutes. My suggestion is the hotel staff should be able to reset the power trip. Other than this, it was pleasant stay.

4.4 Uzailly N.
May 10, 2016
Not recomend for family trip
The hotel have a electrical problem. 5 electrical trip per day. The room have no window. Do not believe the photo from the portal. However the location is excellent, near to Malaysia street.