arrow-up-icon Get points on your miles program!
Back to hotel info

Recent customer comments

Filter by traveler type

based on 2294 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.0
  • Location 8.9
  • Room Comfort/Standard 8.6
  • Staff Performance 8.0
  • Value for Money 8.3
  • Food/Dining 7.2

8 Dwi N.
May 30, 2014
Great Hotel and very helpful staff
Nice rooms, good location & very helpful staff
We enjoyed it very well. Room was great, internet connection was fast, food was delicious, the location is very near to market for travellers who like to shop and also all the staff in the hotel was very helpful

8.3 Evelyn L.
May 23, 2014
Good experience
Clean, convinient & staff friendly
The environment is clean & near to sightseeing places. Surrounded with variety of restaurants

9 Poh Z.
May 11, 2014
Fantastic, Superb!
Clean, Quiet, New
A very fantastic stay I would say consider I travel alone. I am definitely coming back with my parents to this hotel. no others.

8.3 Shinya G.
May 06, 2014
Friendly and comfortable
Staff attitude, price, location
All of staff are really friendly. When I faced trouble, they tried their best to solve soon. When I ask something they so friendly. Around this location, their service is one of the best things. Room is also clean and so comfortable to stay. Bath towel and shampoo and so on serves me everyday. Price is good, service is also good. But there is one bad thing, that is late check out. Late check out fee is not cheap. Totally i satisfied this hotel.

7.3 Chu K.
May 05, 2014
Comfortable stay
Attentive staff, Clean and comfortable room
True to other customers' reviews, the hotel staff was attentive. They served us water upon reaching the reception area. The hotel is rather small, so please don't expect a lot. The breakfast is good, and the menu has some variety, so you won't get bored. They even had a bathroom scale. There are some shops and cafes along the streets, where you could hangout at night. Overall, I had a good stay at Sanouva.

8.3 james B.
United States
May 05, 2014
Very central and great value
Location, cleanliness, staff
Good except for the very noisy carpet cleaning outside our room all afternoon on the day we needed to rest - obviously not a regular occurrence so shouldn't affect future guests.

8 romeo R.
May 02, 2014
Great location, friendly staff
location, friendly staff, free wifi
very nice! they upgraded our room for free!!!!

8.3 HUI T.
May 02, 2014
Location, cleaniness and attentive staff
It was a pleasant stay. Will return.

9.3 Chui T.
April 29, 2014
Good location ,comfortable & clean
The location was good, the rooms are clean and comfortable
The hotel is very convenient. The rooms are very clean and comfortable. The WIFI is good. However, the breakfast area was small. Other than that, everything is good. Recommended to stay

April 15, 2014
Very pleasant!
good location, friendly and helpful staff especially those in the morning shift; immediately given a room upon early check-in
Sanouva has clean and quiet rooms. We were immediately brought to our room upon check-in at around 11am. Front desk staff are fluent in english, friendly and helpful. We were allowed to check out at 1pm and had our luggages left at the front desk for safekeeping while we whiled away our time around the city till we left at 9pm for the airport. Will surely recommend thid hotel to my friends and officemates.