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Recent customer comments

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Excellent



based on 2311 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.2
  • Location 8.9
  • Room Comfort/Standard 8.6
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.2

GLADYS G.
Philippines
April 15, 2014
Very pleasant!
good location, friendly and helpful staff especially those in the morning shift; immediately given a room upon early check-in
Sanouva has clean and quiet rooms. We were immediately brought to our room upon check-in at around 11am. Front desk staff are fluent in english, friendly and helpful. We were allowed to check out at 1pm and had our luggages left at the front desk for safekeeping while we whiled away our time around the city till we left at 9pm for the airport. Will surely recommend thid hotel to my friends and officemates.

Jennifer S.
United States
April 05, 2014
Nice place good location
Well equipped clean rooms, wifi and easy to find.
We had a nice stay split between 3 days (the first two night then one more after a visit to Mui Ne). It was comfortable, quiet, clean and had a nice buffet breakfast.

Darrell S.
Singapore
April 03, 2014
Relaxing
Cleanliess, quiet, centrally located

Nga N.
Australia
March 28, 2014
An average hotel. Very basic. Nothing special.
Location
Reception staff were unfriendly. We dialled reception from our room and they quickly answered our question and hung up even though we haven't finished. We had to call several times to get our answers. We were told by one girl that we get 5 complimentary pages of printing (for our flights). Then when we we printed, another girl was going to charge us so I complained and we got it free. Breakfast was very basic toast -bacon & eggs, baked beans, Vietnamese congee and fried rice. Nothing special. We stayed in the sanouva deluxe room. Room has windows. The bathroom was clean but the shower screen had this huge sticker which said 'get naked!' Really weird but must be their Art Deco ??? Bed sheets were not soft and fluffy like other placs we stayed. An typical 3 star hotel. Good enough.

John C.
United States
March 12, 2014
A truly excellent place at reasonable rates!
Incredibly skilled and friendly staff, great breakfasts, and good rates.
Excellent!! A young, smart, friendly staff; a very nice room that was modern and clean; really good breakfasts; close to all the major attractions and lots of good restaurants and street food; and all at very reasonable rates!

Carol M.
United States
February 23, 2014
Excellent hotel for a good price
Price, comfort, location
I have stayed at this hotel several times. It is excellent--great location, friendly staff, good price, comfortable and clean accommodations.

Heinrich G.
Germany
January 24, 2014
Good hotel in central location
Staff performance, room quality, breakfast
The Sanouva hotel is central located in District 1 near the Banh Than market. Major sightseeing attractions, restaurants and markets are in walking distance. The staff is friendly, attentive, competent, supportive and with good language skills. The breakfast is great and provides a good morning start. The room is comfortable, clean and well equipped. You get a good value for your money! I stayed here more than once and sure I'll come again

Heinrich G.
Germany
January 24, 2014
Good hotel in central location
Staff performane, room quality, breakfast
The Sanouva Hotel is central located in District 1 near the Banh Tan market. Major sightseeing attractions, restaurants and markets are in walking distance. The staff is friendly, competent, attentive, supportive and with good language skills. The breakfast offers a nice variety and is a good start in the morning. The room is clean and euipped with everything you expect from a hotel this kind. I stayed here more than once and sure I'll come again. You get a good value for your money

Sian S.
United Kingdom
January 21, 2014
Good hotel
Staff, cleanliness, location
Good hotel in central location near Ban Tanh market. Attentive and friendly staff. Good standard of cleanliness and decor throughout. Would recommend this hotel.

Jennifer S.
Australia
January 13, 2014
Very Good
Staff, Clean, well located
Our stay at the Sanouva was excellent, the staff were very friendly, the hotel very clean, just a short walk to other major shopping. We decided in Hoi An to return to the Sanouva Hotel, we just called and the staff were very helpful with the booking and were very cheerful when we arrived at the hotel at midnight. I would recommend this hotel to anyone.