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Recent customer comments

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based on 2297 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.1
  • Location 8.9
  • Room Comfort/Standard 8.6
  • Staff Performance 8.0
  • Value for Money 8.3
  • Food/Dining 7.2

8.3 amalia K.
January 12, 2013
Clean, modern, good location but small rooms
very convenient location (but some rooms are a bit noisy), the rooms are nice and clean,the bathrooms are nice and clean , staff very helpfull
the hotel is at district 1 and walking distance from the market, night market, many good restaurants and hotels. rooms are clean and modernly furnished,though a bit small.the hotels's employees are very helpfull, even when we had some awkard requests. not a big variety of food for breakfast and the breakfast area is quite small.very quick (same day!) laundry service

9 Jenna H.
United States
January 12, 2013
Lovely little hotel and helpful staff
Inexpensive, walking distance to most sites
We had a pleasant stay at the hotel. We booked the largest room and it was very spacious and comfortable. Air conditioning was great at the end of a very humid day! We were within walking distance of restaurants and sites, we had a great stay.

8.7 Jemma M.
United Kingdom
January 11, 2013
Comfortable, clean and great shower
The bathroom is very clean and a great shower
I've stayed here once before and returned as I enjoyed staying here the first time, the staff are pleasant and the doormen very helpfull and friendly, the room is comfortable and clean, I love the large powerful shower. The only down side is the breakfast area which is also the lobby is very small so everyone has to share tables or wait for one to become available, the food itself is fine with a good selection.

9.3 thanh N.
January 11, 2013
Lovely hotel and service with a smile
i like come back next time
clean ,quite.. and smille of staff greate location to any where

6.7 Jessica K.
January 11, 2013
Great location
Staff are friendly
Great location , friendly staff. They try to accommodate as much as possible. At breakfast, the staff are friendly and even tried to practice mandarin with us. Breakfast selection is decent, no complains.

9.7 Athena A.
January 09, 2013
A very pleasant stay!
Location, condition of room and bathroom, friendliness of hotel staff and price we paid – they were all good.
A very pleasant stay I must say for a small hotel. After a substantial amount of research,especially with this being our first trip to Vietnam, we finally settled on Sanouva Hotel.A very good decision!Sanouva was prompt in answering all my enquiries. Had good first impression of the room.The bathroom exceeded my expectations as I felt it could rival the bathroom of any better class hotels.It does not have a bathtub which was not an issue and not what we needed or expected for the price we paid. The hotel staff were all very friendly and check-in was fast. They even helped to send up our delivery of tailored clothes to our room! The hotel has adapters on loan.For a small hotel,I did not expect for such things to be avai. Read on to hear what my travelling mate has to say about the hotel. Everything about this hotel seems small but is well-kept & run.Hotel staff was also friendly.When the bell boy saw us waiting at the lobby for a long time,he took the initiative to fetch us a glass of water without us asking.Observed that he also advised some of the tourists before going out on places to go & reminded them to be careful of their belongings when walking on the streets. Room is small but comfortable for Asian-sized people.Main thing it’s clean & liked the fact it is not carpeted.Hence, flooring looked as good as new & without those musky odours or stains.Would rate the toilet with 5 star for the fact that it was also clean & looked sleek with its marble flooring although shower cubicle was relatively small. Easily managed to borrow a universal adaptor. Only thing the placement of the electric sockets in our room was a bit awkward(either on the floor or above the bed headrest)& it didn’t help the kettle cord was too short that we had to creatively rest the kettle on the tissue box to give it some height to use the kettle or only boil water on the bed head rest when we when we weren’t sleeping to prevent accidents from happening!

9.7 Justin M.
United States
January 09, 2013
Great hotel, perfect location, premium rooms
location, and premium rooms are top notch
Very helpful staff, got upgraded to premium room, and it was well worth the 80$ normal price, great location, just good all around. highly recomended.

5.3 Campbell S.
January 09, 2013
Great location but small rooms
Great location near the main market
The location of the hotel is great - extremely central. The room is tiny and not in the best condition, but the cost was relatively little.

9 thanh N.
January 07, 2013
This is small hotel ,
Nice and friendly staffs
The hotel is small hotel , The room is small , Staff are nice and friendly Breakfast was ok Location is just right in the city

9 Yunus V.
South Africa
January 07, 2013
lovely hotel very helpful
the staff
the bellboy name Hwane was extremely helpful and so was the staff great location