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Recent customer comments

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Excellent



based on 2311 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.2
  • Location 8.9
  • Room Comfort/Standard 8.6
  • Service 8.0
  • Value for Money 8.3
  • Food/Dining 7.2

Minh N.
United States
November 06, 2012
Great location but small rooms
Great price
We stayed here on our last night in Saigon. It's in a great location, next to Ben Thanh market. There is street food right outside the hotel, which is great because the hotel breakfast was not so great. The room was small but perfect for a night's stay. The room also smelled like paint so we had to air it out. We were on the 9th floor so we didn't worry about any bugs flying in.

Shirley R.
United States
November 04, 2012
great location, but very thin walls
nice clean rooms, decent wifi, great location, friendly staff, cozy hotel, good price
my husband and i stayed here a few nights during our honeymoon. 2 of those nights were unpleasant due to constant noises from all the rooms around us. we had asked the staff to move us to another room, but apparently there were no vacancies of the same room rate for us. the hotel itself is clean and cozy though, and it's location is undeniably great for sight seeing and shopping at ben tanh market. it would have just been nice if we had a good night's sleep before doing all that.

Ho H.
Singapore
November 04, 2012
Lovely Hotel and friendly service
Good location and clean rooms
Good location and the staff are very helpful and friendly.

Susie W.
Malaysia
November 03, 2012
Lovely hotel and service with a smile
Wifi everywhere and fantastic location.
The receptionist was extremely helpful and the location made it simply easy to walk around for sightseeing, eating and shopping. The breakfast was absolutely fabulous.

Tina D.
United States
November 01, 2012
Nice, clean hotel with excellent customer services
Friendly environment, feels like a second home away from home, extremely helpful staff
I saw the great reviews about Sanouva and we decided to stay here when we were in Saigon and we were not disappointed. The hotel is nice, clean, the room and bath room are large and clean. When we just arrived in Saigon, we took the taxi to the hotel, my friend's cell phone and passport fell out of her purse. We asked the frontdesk to track down the taxi. She was very professional and extremely helpful, calling the corporate taxi to find the driver. He found her passport underneath the seat and returned to my friend at the hotel. Every morning, we had complementary yummy breakfast and great coffee (Trung Nguyen brand). The service was excellent; staff was friendly and super helpful. At night, we hung out in the lobby as if the couches were ours. Overall, this place made us feel so comfortable; like our second home away from home. I highly recommend it.

Tony H.
Australia
November 01, 2012
the best hotel i've ever stayed at
the staff, the room, location
This was my first trip abroad by myself and I was delighted to have stayed as such a great hotel. The staff understood english and were so cheerful. They were willing to help and give tips on where to go. They were very knowledgable and would go out of their way to help(I needed to use a scanner to scan a photo). The doorman and security guards were just as friendly asking if you needed help. I must say i would have stayed longer and would definitely come back to this hotel the next time I came back. It is located near many resturants and tourist attractions. The room was amazing and had internet and air conditioning.

Maarten B.
Netherlands
November 01, 2012
Lovely hotel. Prtfect location good room
Position. Right in the center. Nice room.
Nice room. Good service. Perfect location. Right in the heart of hcm. Nice shops and restaurants closeby

Graeme R.
United Kingdom
October 30, 2012
Great location and friendly staff
Centrally located, great service, comforatable rooms, good wi-fi and nice breakfast
i stayed here during a recent business trip. the hotel is situated in an excellent location, ideal for shopping, sightseeing and business. they have nice clean and comfortable rooms with good free wi-fi connection. the breakfast is very good but the dining area is a little small so it can fill up quickly. the staff are extremely helpful and polite. i would not hesitate to stay here again on my next visit.

David, R.
Australia
October 29, 2012
Pleasent hotel, friendly staff.spotless rooms
Very helpful reseption staff.Lift to all floors.Food available in Restaurant.
The hotel is within walking distance to the markets and a few small restaurants. There are also many othe hotels which have restaurants.Taxis are not exspensive if you wish to go site seeing

HO C.
Singapore
October 28, 2012
Nice hotel with lovely staff and pleasant room
Great location, helpful staff and nice room with good breakfast
we took the deluxe room. it is nice and spacious. the staff are helpful and hotel is located in a good location which is 8 mins walk to Ben Thanh. tho there are plenty of negative feedbacks on its breakfast. i think that it is simple with little variety yet all cooked and flavoured well.