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Recent customer comments

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Excellent



based on 2295 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.0
  • Location 8.9
  • Room Comfort/Standard 8.6
  • Staff Performance 8.0
  • Value for Money 8.3
  • Food/Dining 7.2

7.7 Deborah N.
Australia
February 24, 2012
Friendly service
The staff were so sweet and helpful,
Good location, smiling service, clean rooms at a good price however the breakfast is not great. Then again, the hotel is near some good cafes and street food so I had coffee on the street.

9.3 Kaitlin B.
United States
February 22, 2012
Great hotel, a little noisy
clean rooms, nice staff, good location
I stayed at Sanouva last weekend and would definitely return. I was slightly annoyed by some loud guests next door to me who I could hear very clearly because the doors and walls are so thin, that is not really the hotel's fault. The rooms were clean and really good value for the money. My friend found her room also a little loud as it was facing the street, but when she asked to switch to another side of the hotel the staff were very helpful and complied.

8.3 Michael L.
Australia
February 22, 2012
Great rooms and great locations
Friendly doormen and reception.
Our stay was great, it was very close to the ben thanh markets and also other places of interests, within walkable distance of the reunification palace and war memorial. Staff was very helpful, there is a fitness room, but no weights but contrary to what we read in reviews the staff do help bring your luggage up the elevators for you.

7.3 Giovanni S.
Italy
February 20, 2012
.Five times in this hotel
Location..staff friendliness
..and still fine by me! Sure, the competition in the rea is getting stiff...new small hotel opened all around the area and soon or late will decide to try a new one :) So far Sanouva is fine by me. Just wish the b/fast was a bit less Asian and more like a mix of western and Asian fare. After all I see more westerners patronizing the hotel than Asians..

8.7 wendi C.
United Kingdom
February 18, 2012
Great location, great people
Location, lovely friendly helpful staff, impeccable service
first time to vietnam and the thing that amazed us was how lovely the people are. all the staff spoke very good english and were very attentive. we wouldn't hesitate to recommend the sanouva and would definitely stay there again.

7.3 SEAN T.
Australia
February 17, 2012
Convenient location, but small rooms.
Friendly staff and close to everything thing.
The location of the hotel is a 5 minute walk to the markets. The rooms are small but the staff are quite helpful and friendly. There are cafes and convenient stores very close by. The nightlife isn't too far away either from the hotel. Many cabs in front of hotel waiting to take you places, just have to ask the receptionist to write in Vietnamese so you can show the cab driver, as their English is quite poor. The breakfast isn't too bad. Not much variety but tasty food. The Internet is okay,,, quite fast.

10 Eng C.
Malaysia
February 17, 2012
Lovely hotel.
very spacious
the hotel is very good and spacious and the best part is that the staff is very helpful and would help you with almost anything and even organizing your bus trips to other location around town. very near to market too.

10 Dominic L.
Philippines
February 16, 2012
Great location and really nice staff
Great location, nice and very helpful staff, nice rooms, WIFI the whole day
We really had great time in Vietnam due not only to the excellent location of the hotel, but more importantly, to all the help that its staff has given with regard to the booking of our tours and giving of directions to the must-see places in the city.

8.3 Jun T.
Singapore
February 16, 2012
Great location
Very near to Ben Thanh market where the food and shopping is
Location of the hotel is very good. Less than 5 minutes walk to Ben Thanh Market where there are tons of food and market shopping. Not too near which is good or else it will be too noisy to sleep in. But there is something about the rooms. The walls seems to be super thin. I can hear people walking up and down the stairs, people bathing in the other room, door slamming and phone ringing. Though it is a great location, I don''t think I will be back again because way too noisy for good rest. This is my 2nd time to HCMC and there are definitely other better hotels around everywhere.

9 Arlan A.
Philippines
February 13, 2012
Value for money hotel
with free breakfast, hot and cold shower, and staffs are accommodating
it was our (me and the wife) first to come to ho chi minh city and our stay at the hotel made it easier... the staff readily suggested a group tour at a reasonable rate. more so, every tourist place within the city, i.e. ben thanh market, city hall, notre dame cathedral, post office, reunification palace, war remnants museum, etc. are just a few minutes walk away.